OvenGleamers Reviews 

Booked an oven clean on the 12th November for the 21st November at 12:15pm, was told on the phone the process, rough time it would take and then made payment on the phone.

The day of the clean we had a chap called Phillip arrive who was friendly and early arriving which was a bonus. He was here for around an hour and a half to an hour and 45 minutes. After the clean, I noticed some things that weren't quite right, such as white, sticky residue on top of the hobs, black grease on the floor and an oven protective mat left in the sink with loads of grease over it.

I called the office who got Phillip to come back and sort these problems out, that was all fine, no problems with that. Due to me working, I couldn't fully check what he'd done as I needed to be in a meeting 10 minutes after he left.

Upon checking the oven after the meeting, there was still quite a lot that hadn't been done, I sent photos to the office and they re-booked a clean for the following week with a chap called Matt.

Matt arrived the following week and I found him to be quite combative and awkward, he told me that the oven looked fine from the pictures he had been sent, but was not sent the pictures that I'd forwarded to the office.

He also said that as it was a re-visit, he was only allowed an hour to clean, which is something I was never told by the office.

Once he left, I had a look round and it was better than before, but for the money OvenGleamers charge, I was expecting more, it just feels like the bare minimum is done whilst charging a premium price.

It would be great to know exactly what cleaning steps were done on our oven compared to what we were sold on the phone as I still don't believe they did everything that we were told they would do.

I would have rated this more and I actually wanted to rate this more, but after 3 visits, I'd rather not use them again and go for someone local.

If you would like to contact me further about this, then please respond to this review and I would be more than happy to share further details.

Had my oven cleaned today and it is like new, it’s amazing. Oven Gleamers were here for almost 2 hours and it is now spotlessly clean. Cannot recommend highly enough, thank you; well worth the money.

We ordered an oven clean in the North Somerset area, and the operative spent a total of 68 minutes at the property, though there were considerable gaps where she left the house - a maximum of 50 minutes cleaning. It was a different person indicated on the information supplied, so perhaps a last-minute replacement. She was friendly and courteous but had no workclothes on. We were not aware she had finished, as she left unannounced, so there was never any check that we were happy with the job.

On inspection, it became clear that the control knobs, door edges, and handles hadn't been touched. There was also food debris in the vents. I called the office, who arranged to send her back that same day. She duly arrived, wiped down the handles and the controls, but could not clean the food debris, as she didn't have the right tools for the job - she stated that the only cleaning they could was with cloths/pads and cleaning fluid. She left after 5 minutes. When we turned the oven on, both bulbs were blown (not sure how, but there you are), so we shone a torch inside. The top oven had not been cleaned at all.

When we had first received the quotation, we were told the clean would take 1.5 to two hours, would involve for example dismantlement and cleaning of the doors, internal fans, and oven walls, and any blown bulbs would be replaced.

None of that happened. We ordered some bulbs on Amazon over the weekend.

We contacted the company but the calls were not picked up. I left a message. We did not get a response, so, as the matter was time-critical, we finished the cleaning ourselves. Following the weekend, we still hadn't heard anything, so I called and spoke to Catherine to explain. She offered to send another cleaner round with a toothbrush (presumably to clean the vents), but clearly, this was not going to work. Apparently, about 50 minutes cleaning 'sounds about right', and their view is that as long as someone turns up, they have performed the service and do not offer any refund. I was however offered £10 off the bill if I ever decided to use them again - it is hard to believe, but that was what was advanced. I requested a substantial discount - not a total refund, as the bottom oven and glass seemed ok, even though the service was poor, and we had been put to considerable inconvenience. She refused point-blank.

I stated that I would therefore be seeking a chargeback with my card provider. She responded that they would dispute it, I would not be successful, and she abruptly terminated the call. What is more disturbing is that having taken my card details on booking, the company immediately had deducted the full £115 from my card three days before the half-job was even attempted.

Needless to say, I have charged back the full amount, and a complaint will be passed to Trading Standards. In the event that we are unsuccessful, the matter will be addressed at the Small Claims Court.

Recently moved to a new house and couldn’t face cleaning someone else’s dirt and grime. Contacted OvenGleamers who got in touch straight away and made an appointment for 2 days later. Matt left the kitchen clean and went above and beyond to get the oven nice for us!! Amazing service, would highly recommend

The OvenGleamers service, from booking right through to job completion was top notch.
Matt, who did the clean itself, was polite, friendly and very efficient - bringing a frankly pretty filthy oven back to new looking well within two hours.
We are super happy with the result, and can highly recommend this company - we will definitely be using them again in future.

John cleaned my quite dirty oven. He made such a good job of it that it looks brand new. I would definitely recommend him to anyone who wants an excellent cleaning job done on their ovens.

I believe the gentleman who cleaned my cooker was called Tyler.
He did an excellent job and the result was a gleaming cooker.
His work was really 1st Class - also he was a very friendly, nice person.

My oven was really filthy but Jason spent an extended period of time making it virtually as good as new. Jason does a really great job and is a very nice man as well! Highly recommend him to anyone in the Lewes, East Sussex area.

Martino certainly had a challenge when he turned up today, but he faced it with enthusiasm and good humour. He did an amazing job and the double oven, hob and extractor fan are gleaming. Did not think it was possible.
Very pleased

Thanks Richie ~ a fantastic result on the two ovens you cleaned. I really wasn’t expecting them to look as good as new but they do!

Martino came and cleaned my AGA and it looks brand new! He was excellent and very professional, polite and friendly. As a bonus he didn't mind me practising my Spanish with him while he cleaned!
My Aga looks spotless. I am so pleased with the result.
I will be booking again next year. Thank you so much!!
Kay Sutton

The cleaner took about 80% of the promised time to get my aga 80% clean.
He asked me to check his work and I pointed out a number of marks that I removed with my thumbnail.
I suggested he have another go. I could not check his work as I was in an online meeting.
I did contact the company promptly and tell them the aga was still not clean. (for example, he had clearly not cleaned the hinges or the front around the doors properly). The company said they would send him back.
This did not suit me as a resolution since he had already had two attempts and I needed the aga on to cook (they must be off for cleaning and take a day to heat up and cool down).
I asked for a partial refund - since they had provided a partial service. After waiting to hear back for nearly a week, I followed up.
I was told "they could not remove rust" (the marks I pointed out were not rust) and "they would send me some goodies in the post". That was not an acceptable resolution for me (and nothing has arrived anyway).

OvenGleamers were found to be polite in every conversation on the phone. The young man who came to the home was polite and friendly. I found him reliable and fully committed to the task in hand. He wasted no time, working throughly. He was professional in his attitude and actions. Immaculate finish to the job. The oven looks as new. Thank you. I recommend this service and this company.

I am extremely pleased with the work completed by Jon from OvenGleamers. He was able to transform my 15-year-old oven into a brand new state. I couldn't be happier with the results. Thank you, Jon, for your exceptional service!

This review is for the sister company for Oven Gleamers - HomeGleamers!
Very disappointing service. Had issues with cleaners and am still waiting for someone to contact me after weeks. Very poor communications once contract signed.

We had Jamielee come and do our 2 ovens, cooker hood and hob, Not only did she do a brilliant job on them all but was also a delight to talk to and had a lovely bubbly personality. Something you can't get with AI technology! Would thoroughly recommend this firm and you'll be very fortunate if you get Jamielee to do the job.

My oven now looks like new. Jamie Lee took every removable part out of the oven and removed the door. She then cleaned every single part thoroughly and efficiently, and then put it all back together.
I have had ovens cleaned before, but not nearly as well as this. It was worth every penny, thank you.

Jamie did a very good job with the oven, It was lovely and clean he was very polite and friendly , Overall a good experience
Many thanks
Angelo and Pauline

Do not use this company
Payment is requested upfront and when an issue is reported they do not take any responsibility for their poor workmanship
The engineer cleaned our oven which was acceptable however the rails were not put back correctly which caused the trays to slope, we corrected that ourselves
The main complaint was that our induction hob, which is glass, he scraped the surface with a razor blade and solvent.
It was after he had left our premises that we noticed a number of scratches on the surface in the direction that he used the blade
The customer relations that called us after many attempts by us to get a response stated that they would not visit to examine the damaged hob and that they considered the matter closed.
As a company please take ownership of your engineers poor workmanship.
Not a company I would recommend to anyone
They responded after approx 2 weeks saying that they could not find any details
Thes were sent same day I still haven’t received any communication
Stay away from this company
What a shambles of a company not only do they not accept any responsibility or check the issues raised they take 5 months to respond to a review.

The measure of a company and person is what they do when they make mistakes and cause damage - this happens from time to time - what shouldn't happen is you are left with a damaged oven and are treated so so poorly and you left with a damaged cooker that you have to pay to get it fixed on top of the £££ you gave away for nothing but stress, sleepless nights and upset.

A disaster biggest regret using them, a really upsetting experience. From the damaged door seal, broken door hinges, blown fuses, being called a liar and refusal to put any of it right or to be refunded I now have to pay for new hinges and the door seal to be fitted to my once perfect just a bit dirty oven.

OvenGleamers have proven so far to be the nightmare company you read about on consumer watchdog programmes. Left feeling really upset and down and humiliated because of how I have been treated, you have a responsibility to do the right thing and at no point so far have you.

Catherine and Grahame I'd be really interested to see if you have the whole story, I can only hope that you don't and you will be horrified that a customer has had such terrible treatment I can give you every detail. Please take this opportunity to the honorable thing and refund me so I can put the broken door and seal back to as they were, perfect - before OvenGleamers caused this damage and upset and I can let other potential customers know you did the decent professional thing in the end - reputation really is everything, how you treated me is awful.