Ovensupport LTD Reviews 12,433

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their efficiency, politeness, and the excellent quality of their work, often describing the results as making their ovens look brand new. The service provided is frequently highlighted as professional and thorough, with many people expressing satisfaction with the overall experience and the impressive cleanliness achieved. However, some customers experienced issues with the booking process, including rescheduled appointments and perceived upselling attempts. A few other people also felt that the company's communication regarding scheduling could be improved, and there were isolated instances of dissatisfaction with the thoroughness of the cleaning or unexpected damage.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the politeness, efficiency, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency,... See more

Quality

Consumers find quality to be positive, with many reporting that their ovens and appliances look brand new,... See more

Product

Clients share positive opinions on product. Many customers are delighted with the results, stating their... See more

Booking process

Customers had ambiguous experiences with the booking process. While some found it easy to book, with good... See more

Based on these reviews

Rated 4 out of 5 stars

Had the main oven cleaned today by Matthew. Absolutely first class job. Matthew was efficient and courteousand with a great sense of humour. The actual job by Matthew deserves five stars, but can only... See more

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Rated 4 out of 5 stars

Rescheduled as they broke down, losing afternoon off work. However rescheduled to Saturday. No matter how much I cleaned, my oven glass remained stained - an hour later it was like new! Thanks Leo 5... See more

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Rated 4 out of 5 stars

Jamie was fantastic! He was very friendly, polite and professional from start to finish. He did an excellent job cleaning our oven, worked efficiently, left no mess, and it honestly looks brand... See more

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Rated 5 out of 5 stars

I had my appointment booked between 8 and 11. The man who attended to clean my oven (Matt) arrived around 9:20am and let me know before hand. He was polite and did an excellent job cleaning my oven de... See more

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Rated 5 out of 5 stars

Extremely polite and efficient. The job was completed in less than an hour and the oven is literally 'like new'. Highly recommended and do not be put off by the office administration which is truly ab... See more

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Rated 5 out of 5 stars

I booked a oven clean as I am unable to do it anymore asI had serious ankle operation LEO,was thorough in his work,attention to detail,quick and efficient. Not messy ,clean and tidy as working... See more

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Rated 5 out of 5 stars

I had the pleasure of Matthew coming to clean my oven today & what a wonderful job he did! Matthew is a polite and approachable man and happy to answer any queries & explain what he’s doing / what pr... See more

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Rated 1 out of 5 stars

Paid for Oven clean early January 2026. 1st appointment waited all day then message recieved cleaner wasn’t coming. Rebooked. 2nd appointment again no show from Oven Support. Asked for money to be ret... See more

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Rated 5 out of 5 stars

This review is for the guy who came out to clean my oven not the company. The company wouldn't get 5 stars from me, I didn't feel comfortable paying upfront without receiving the service first.... See more

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Rated 5 out of 5 stars

Has Top and bottom ovens cleaned by Sam... Fantastic Job done ✅ Sam was efficient friendly worked swiftly giving full information about procedure and materials used. Iam very happy after a recent hou... See more

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Rated 5 out of 5 stars

Easy to book. They had to change my initial appointment but not their fault and customer service was good and alternative dates were plenty. Excellent customer service from Ash who was courteous, di... See more

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Rated 1 out of 5 stars

In my opinion find another firm. Appointment was cancelled as the cleaner was running late and then very late. This was mid December 2025. Still awaiting £75 refund. Several phone calls. Lots of excus... See more

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Rated 5 out of 5 stars

Had my oven and hob cleaned today by Sam, what a most friendly and courteous person. So pleased with the results, an absolutely great professional job and would highly recommend him and most certainl... See more

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Rated 5 out of 5 stars

Ash GU4 came to clean our oven, extractor fan & washing machine. He was friendly and worked very fast and tidied up after himself. All of our appliances look brand new! I cannot believe how amazing th... See more

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Rated 1 out of 5 stars

Have not received a refund from this company like many others. Read the negative reviews on here. New ones come in daily. Suddenly then some 5 star ones come in. The cleaners that do show are lik... See more

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Rated 5 out of 5 stars

Jason did a very good job of cleaning my oven, extractor and hob. He was very tidy and left the kitchen clean. A nice person. My booking was for the morning but he didn’t arrive until nearer to 2pm... See more

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Rated 5 out of 5 stars

Just had my Double oven cleaned by Jason and must say I'm impressed. My cooker looks brand new again and Jason was very efficient and polite. Will use again & definitely recommend this company

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Rated 2 out of 5 stars

Had a single oven cleaned last week, and honestly it wasn't much better than when the guy started. When he'd finished he just left without saying a word, we didn't even notice he'd gone. Very poor se... See more

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Rated 5 out of 5 stars

I was really worried about the mess , and never thought it would come clean as it was BAD ! But I was shocked as it come up as just like a new oven , I kept opening the door and looking at it was was... See more

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Rated 1 out of 5 stars

AVOID this company at all costs. My booking has been cancelled three times, each time at the last minute, and despite this they still refuse to issue my refund. I’ve been calling every day for thr... See more

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Rated 5 out of 5 stars

Great service from start to finish. Easy to book an appointment and the clean took no time at all. You do get a call the day before confirming appointment and taking final payment, they will try to... See more

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Rated 5 out of 5 stars

Lovely guy, very personable. Service very efficient, oven cleaned to spec in short time frame, contact made before arrival to say on way. Would highly recommend and will use again.

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Rated 5 out of 5 stars

Sam is a lovely man and my wife being a woman on her own she felt comfortable with him in our home. He has done a fantastic job on my oven. It looks brand new! I definitely recommend Sam for a bril... See more

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Rated 5 out of 5 stars

Mat and Jacob phoned before arriving at my house, as arranged. They introduced themselves and promptly got to work. No mess, no bother; Great job men!

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Rated 5 out of 5 stars

The appointment had to be cancelled on the day of the appointment - but we were contacted first thing in the morning and we were re booked in for the next day. We were contacted when they were on the... See more

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Rated 5 out of 5 stars

ASH GU4 was excellent! Great friendly service with amazing oven cleaning results.. like a brand new oven! I learnt so many things as well today about my oven! Thanks Ash! Will definitely recommend thi... See more

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Rated 5 out of 5 stars

Ash GU4 cleaned our oven and washing machine. His service was really quick and efficient and it looks fantastic. Would highly recommend.

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Rated 5 out of 5 stars

Ease of booking. Fantastic results. Lovely operative! What more can I say! The cleaner was professional, courteous, prompt, and did a fantastic job. Would not hesitate to use this company again.

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Rated 5 out of 5 stars

Fantastic service, easy to book, arrived within the time window allocated, friendly and polite, and oven is now gleaming. Very happy. Ash GU4

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Rated 5 out of 5 stars

Sam did an amazing job! Let me know when he was on his way, arrived promptly, was straight to cleaning and did a fantastic job. Super efficient, done so much faster than I expected and did a banging j... See more

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Rated 4 out of 5 stars

Service by Matthew was prompt efficient , he had a trainee with him so fast clean , although was expecting between 11-1 turned up at 2.30 , but as he was training staff me one and the area they were... See more

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Rated 5 out of 5 stars

Fantastic service. My oven looks new. Matthew is lovely, friendly and polite. No mess at all, he cleaned as he worked all fresh and clean again. Thank you Matthew. Will definately use Ovensupport... See more

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Rated 5 out of 5 stars

Richard cleaned my oven to an excellent standard , it was quick & not messy at all. Really pleased with results such a pleasant guy, would definitely recommend & will definitely be using him in the fu... See more

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Rated 5 out of 5 stars

Ash GU4 cleaned my oven. Fantastic job looks like new, really lovely, friendly and professional would highly recommend

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Rated 5 out of 5 stars

Great job - oven so clean! Good customer service. Thorough and helpful. Ash GU4 was polite and got on with the job efficiently.

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Rated 5 out of 5 stars

If you have ever hesitated to get your oven cleaned, don’t waste any more time! Easy to book, good price, professional an a very dirty oven is now sparkling #ASHGU4

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Rated 5 out of 5 stars

When I booked to have my oven cleaned I imagined inconvenience, mess and probably an oven not very clean. But oh my goodness how wrong was I. Jake arrived, got to work. He was with me for one to two h... See more

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Rated 5 out of 5 stars

Had my oven and extractor hood cleaned today. He rang when he was about half hour away and was very friendly and efficient. Will Def recommend to my family and friends.

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Rated 5 out of 5 stars

We are thrilled with the results of our oven clean. Good communication and prompt arrival. Highly recommend! ASH GU4

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Rated 5 out of 5 stars

Mathew ( the smiling assassin) arrived full of bounce and positivity. Shows care for his customers with a congenial manner. excellent work which always makes us comfortable in using the company. Hig... See more

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Rated 1 out of 5 stars

I literally downloaded trustpilot to write this review. when moving into my new place, the washing machine was filled with mold so we requested services for cleaning from ovensupport ltd. the engine... See more

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Rated 1 out of 5 stars

Left a review a few days ago and I will continue to do so daily until my deposit is refunded. Booked an oven clean. Happy to pay deposit. Hounded for rest of money prior to completing the job.... See more

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Rated 1 out of 5 stars

I had my oven cleaned and it looked beautiful until I attempted to use it. The heat highlighted this and grey "ash" was floating in the oven and the back was covered in it. Customer Services said that... See more

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Rated 1 out of 5 stars

Do not book with this company. I’ve left multiple reviews now. Unable to contact via website, phone calls are pointless and they don’t answer emails. Still awaiting refund from Feb 9th. All you get... See more

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Rated 5 out of 5 stars

Matthew was really funny and did a brilliant job. And so fast. Signed up for an annual clean and recommended him to my friends and family.

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Rated 1 out of 5 stars

Absolutely dreadful company my mum was supposed to have her oven clean over a month ago, engineer called to tell her he was on the way 10 mins later she got a call from the office to tell her he was i... See more

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Rated 5 out of 5 stars

Saw BS32Sam this morning. He was on time, did a great clean, was friendly and polite. Yes I was happy with Sam and would recommend him to future customers.

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Rated 1 out of 5 stars

Booked an oven cleaning on the 14th of November, it was then re-scheduled twice to end up on the eventual date of the 19th of December. Oven cleaning was then cancelled due to lack of staff. After t... See more

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Rated 5 out of 5 stars

BB9 Richard was absolutely brilliant- my oven looks better now than it did when it was new! Super efficient timewise, lovely bloke & top service

Company replied

Rated 5 out of 5 stars

I live in Paignton and Matthew cleaned my oven today. He was very friendly and the oven was spotless, and he was very quick and professional. I highly recommend this company.

Company replied


Company details

  1. Cleaning Service

Written by the company

Experts in deep oven cleaning, we get rid of built-up soot and grease in hard to reach places missed by everyday cleaning. You can relax and leave the cleaning to us, with Oven Support you get an exceptional oven cleaning service. We use the most effective and innovative oven cleaning techniques to keep your oven sparkling and working longer. Specialists in electric oven cleaning, gas oven cleaning and range oven cleaning, we also clean other kitchen appliances such as microwaves, extractor fans and barbecues.


Contact info

4.0

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BBQ CLEAN

Nice job by ASH GU4. Courteous , called us when en route and provided helpful advice
We will use this company again

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Had my oven cleaned today by "ASH GU4"…

Had my oven cleaned today by "ASH GU4" and I am absolutely over the moon with the results. My oven looks brand new. I would 100% reccomend . Amazing service.

24 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

Thanks for your review Joanne!
We are delighted Ash carried out an amazing clean of your oven.
We have passed your review onto Ash.
Kind Regards,
Oven Support LTD

Rated 5 out of 5 stars

Ash did a great job

Ash did a great job. He was thorough , efficient and cleaned all the appliances really well. I would definitely recommend him.

24 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

Thanks for your review Sarah!
We are pleased Ash was thorough, efficient and completed a great clean of your appliances.
We have made Ash aware of your review.
Kind Regards,
Oven Support LTD

Rated 1 out of 5 stars

Poor time management and scheduling

Left it till the day before my booking to tell me they can only do 8am! Seems like they don’t plan/schedule very well as they can’t give you any times and leave it till the last second to let you know when they’ll be there. Pretty poor business practice.

24 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

We are sorry to hear about your experience Lu.
For us to assist further please respond to our further information request.
We apologise for the inconvenience caused.
Kind Regards,
Oven Support LTD

Rated 5 out of 5 stars

Fantastic

Had my oven cleaned and only took 25mins. Did a great job and will be using again. Highly recommend.

24 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

Thanks for your review Cheryl!
We are pleased our cleaner carried out a great clean of your oven.
We would love to pass your review onto our cleaner so we have requested further information from you.
We look forward to your response.
Kind Regards,
Oven Support LTD

Rated 4 out of 5 stars

Good service - watch out for add ons

The actual oven clean was great - respectful guy turned up on time and did a great job.
Experience impacted by the booking process which attempted to add on a £30 hob clean that I didn’t sign up on line for.

23 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

Thanks for your review Adrian.
We apologise for the error regarding the adding of a hob clean on to your order which has been fed back to our sales team.
We are pleased Ash arrived on time and carried out a great clean of your oven.
We have made Ash aware of your comments.
Kind Regards,
Oven Support LTD

Rated 5 out of 5 stars

Jason did a cracking job on our 2 ovens…

Jason did a cracking job on our 2 ovens and very quickly brought them back to brand new condition.

I have no hesitation recommending him and Oven Support for your kitchen cleaning needs.

23 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

Thanks for your review Kashif!
We are delighted Jason attended and carried out a cracking clean of your two ovens.
We have passed your review onto Jason.
Kind Regards,
Oven Support LTD

Rated 1 out of 5 stars

Don’t turn up

Arranged and paid for clean last week and they did not turn up I had to call them to find out not turning up as running late. Rearranged for today and just received call that not going to make today either. Have requested money back but not holding breath for this to happen in timely manner.

23 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

We are terribly sorry to hear about the cancellations of your appointment Chris.
Please respond to our further information request in order for us to assist you further.
We sincerely apologise for the inconvenience caused.
Kind Regards,
Oven Support LTD

Rated 5 out of 5 stars

Amazing clean

Jason cleaned my partners Nan’s oven and it has came out looking brand new would highly recommended this company to anyone. It was amazing

23 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

Thanks for your review Jodie!
We are delighted Jason carried out an amazing clean of your partners Nan's oven.
We have passed your review onto Jason.
Kind Regards,
Oven Support LTD

Rated 5 out of 5 stars

Excellent service

ASH has cleaned my oven a couple of times in the past and today included several appliances. Ash is very professional, thorough and does an amazing job, everything looks spotless.

23 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

Thanks for your review Wendy!
We are pleased Ash attended to you once again, was very professional and carried out an amazing clean of your appliances.
We have made Ash aware of your review.
Kind Regards,
Oven Support LTD

Rated 5 out of 5 stars

Ash GU4 was lovely

Ash GU4 was lovely, arrived on time, friendly and clean worker. My oven was a total disgrace and he did a great job getting it cleaned up.

20 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

Thanks for your review Alice!
We are pleased Ash arrived on time, was lovely, friendly and carried out a great clean for you.
We have passed your review onto Ash.
Kind Regards,
Oven Support LTD

Rated 1 out of 5 stars

Had my oven clean in feb

Had my oven clean in feb. They turned up did an ok job but said they could t clean the extractor or hob which had been prepped. Been waiting 6 weeks for the £45 refund. Called emailed had nothing.do not use this awful company wish I read the reviews first

18 February 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

We are extremely sorry to hear about the delay with your refund Sam.
We have located your details and can confirm your refund has been processed.
The refund will appear in your account within a few days.
We sincerely apologise for the delay and for any inconvenience caused.
Kind Regards,
Oven Support LTD

Rated 5 out of 5 stars

Richard did a fantastic job of cleaning…

Richard did a fantastic job of cleaning up our oven. So good my sister in law has made a booking.

20 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

Thanks for leaving a review Xander!
We are pleased Richard carried out a fantastic clean of your oven.
We have passed your review onto Richard and look forward to him attending to clean your sister in law's oven.
Best Wishes,
Oven Support LTD

Rated 3 out of 5 stars

This is perhaps unusual (re OvenSupport Ltd)

This is perhaps unusual. I read quite a few the trustpilotreviews after I had booked the appo and was concerned about the mixed picture. Some customers received an excellent service but some services were definitely substandard ( around20%) both in terms of keeping to arranged times and the standard of work and materials used, backed up by photographic evidence. I also disliked that the full payment was expected before the work had started. Initially the company did not react to my e mails re confirming a date or the receipt of the deposit. I wrote again to cancel and ask for a refund and my reasons. I received 2 very professional and friendly phonecalls and received the refund within 3 weeks of my cancellation. So 5 stars for the customerservice at the end of the phone!
.... BUT I would not use the company in future as their service is potentially unreliable and patchy and I dislike playing Russian roulette with an essentially straightforward job!

3 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

We are sorry to hear about your experience Cornelia.
We value all feedback and have fed back your comments to all of our office colleagues in order to improve our service and process going forward.
We can confirm our accounts department have processed your refund however, we sincerely apologise for any inconvenience caused.
Kind Regards,
Oven Support LTD

Rated 5 out of 5 stars

Punctual and efficient oven cleaning

Our oven was expertly cleaned by Ash (ASH GU4) who was courteous and punctual. Would definitely use this company again.

20 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

Thanks for your review Alex!
We are pleased Ash was punctual, courteous and carried out an expert clean of your oven.
We have passed your review onto Ash.
Kind Regards,
Oven Support LTD

Rated 1 out of 5 stars

They are a terrible company,do not use…

They are a terrible company,do not use them .
They cancelled 3times and I only got my money refunded when I reported them for fraud .No apologies for anything ,just rudeness and excuses.

24 December 2025
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

We are extremely sorry to hear about your experience Mireille.
For further assistance please respond to our further information request.
We apologise for the inconvenience we have caused.
Kind Regards,
Oven Support LTD

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent cleaning, Richard was great, no hesitation in recommending this company, the ovens look brand new new. Absolutely perfect

20 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

Thank you for your review!
We are extremely pleased Richard was great and carried out an excellent clean of your oven.
We have passed your review onto Richard.
Kind Regards,
Oven Support LTD

Rated 1 out of 5 stars

I am still waiting for a refund of £35

I am still waiting for a refund of £35. My oven was cleaned on 6th February and the man who did it said my extractor fan didn’t need doing. He said he would arrange for a refund, I’m still waiting!

6 February 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

We are sorry to hear you are waiting for your refund of £35 Patricia.
We have located your details and have requested the accounts department to process your refund.
We apologise for the delay and for the inconvenience caused.
Kind Regards,
Oven Support LTD

Rated 5 out of 5 stars

Would recommend Ash very efficient

Would recommend Ash very efficient, called 10 minutes before arriving & very knowledgeable on the ovens.

19 March 2026
Unprompted review
Ovensupport LTD logo

Reply from Ovensupport LTD

Thanks for your review Jackie!
We are pleased Ash contacted you upon his arrival, was knowledgeable and conducted an efficient clean for you.
We have passed your review onto Ash.
Kind Regards,
Oven Support LTD

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