Outfox Energy Reviews 

We called after moving in to our new home and wanted to move our tariff online and set up a direct debit. Aaron provided outstanding customer service and answered all questions with ease and clarity. To top it all, the tariff was unmatched by any of the competitors. We couldn't be more satisfied with outfox energy.

The staff always respond in quick time and are helpful. Good customer service

Had a chat about our smart meters with Tyler following our move to Outfox, very polite and knowledgeable.

Quick pick up from an online contact (Monalisa). Quick response to my query and resolved satisfactorily.

Sai was really helpful with a query about my direct debit payments.

Tyler was my customer service agent today, he was very helpful and resolved my queries quickly. The live chat service was very quick, only waited for less than a minute.

Rhys and Suprit dealt with my dispute (which was a mistake on our part not on the company) really quickly and efficiently. I was aware of the next steps and how long it would take to rectify what had gone wrong. I felt reassured and grateful it was being looked into and sorted out. Thanks 😊

A real, live human.
Such a rare occurrence.
Really helpful, my request for a refund was dealt with quickly and efficiently, although why it takes 5 days to process is a bit baffling.

Sadie was extremely helpful, friendly and efficient when she dealt with my concerns this morning Thank you Sadia

Connor from customer support team handled my query in a polite and professional manner. He advised me of the solution and the timeframe. Thank you. I appreciate your help.

conor tried his best to get me the £150 allowance for energy, but because I only get attendance allowance and my oap pension allowance I was not entitled to the freebie. So,thank you conor for your help, regards Peter.

The young man was very patient and polite I was very grateful for his help well done

Monalisa was really helpful and dealt with my request promptly.

Mira was exceptionally helpful. Thank you Mira, a great credit to outfox the Market

I was very pleased with my telephone experience this morning. Sumayyah gave excellent customer service. She was extremely pleasant and efficient in actioning my request.

Very responsive and helpful customer service, easy to navigate web-site, excellent company to deal with.

Mohammed was really helpful in updating my account and giving me access to pay a bill. Really clear and efficient on the call.

I appreciate Bunmi’s effort.Really appreciated.

I contacted Bunmi on customer services via Live Chat. Bunmi was very efficient and knowledgeable, arranging for an engineer visit and I couldnt ask for better assistance.

Monalisa was impeccable with their service - fast, efficient and kind. Thank you so much