Outfox Energy Reviews 

Aaron was so helpful handling my account today. He helped me cancel my switch away and reinstate my account and direct debit. Thank you so much for your patience and handling.

Monalisa was very helpful and quick, solving my enquiry within minutes.

Niam was knowledgeble and efficient, He gave me good advice and looked at my accoiunt to ensure that the winter increases would be covered. I was very impressed by his manner and his customer service skills. Outfox are a great company and Niam is a credit to the business.

Query answered quickly and efficiently via chat

Arron was very helpful with regard to information about my tariff information that I was not aware of so gives me time to think about about situation regarding my energy, as Arron is good agent with outfox and gives a very pleasant experience representing outfox.

Good customer service from Sai - quick and clear answers solved my problem in minutes

Excellent and and prompt chat with Bunmi and Monalisa for 2 separate queries and all requests resolved
Thank you

Sadia was helpful, courteous and knowledgeable. She gave me information about my final bill and advised regarding direct debit.

I had to wait for 15 minute to get connected thus only 4 stars.

Excellent help from Bunmi
Bunmi was very helpful and professional. She carefully checked the discrepancy between my final OVO electricity reading and my opening Outfox Energy reading, explained the meter read dispute process clearly, and raised the dispute for me. She also provided me with a reference number for future contact. Thank you for your help and for making the process easy to understand.

Tyler was really quick and helpful in updating my account, was sorted in a matter of moments.

Spoke to Sai on customer chat - He (she?) was excellent - prompt, helpful responses that were easily understood as well as clarifying my understanding of the process. Definitely 5stars

The agent Sadia was very helpful and knowledgeable.

We called after moving in to our new home and wanted to move our tariff online and set up a direct debit. Aaron provided outstanding customer service and answered all questions with ease and clarity. To top it all, the tariff was unmatched by any of the competitors. We couldn't be more satisfied with outfox energy.

The staff always respond in quick time and are helpful. Good customer service

Had a chat about our smart meters with Tyler following our move to Outfox, very polite and knowledgeable.

Quick pick up from an online contact (Monalisa). Quick response to my query and resolved satisfactorily.

Sai was really helpful with a query about my direct debit payments.

Tyler was my customer service agent today, he was very helpful and resolved my queries quickly. The live chat service was very quick, only waited for less than a minute.

Rhys and Suprit dealt with my dispute (which was a mistake on our part not on the company) really quickly and efficiently. I was aware of the next steps and how long it would take to rectify what had gone wrong. I felt reassured and grateful it was being looked into and sorted out. Thanks 😊