Outfox Energy Reviews 

I rang Outfox energy as I did not understand my new tariff, as it was very high. Mohammed explained what had happened, was respectful and patient. He explained I had put the wrong figures in for my September bill and this prompted a review of my monthly direct debit. He looked at alternative tariffs, to save me money and worked out the new monthly amount on a Fixed tariff.
He explained and confirmed with an e-mail what he had done and when it would start and end.
He put my at ease, and I was very happy with the end result. I would definitely ring Outfox Energy again if I had any problems with my monthly rate, tariff, or any other issue. Thank you Mohammed.

Many thanks to Nikki from outfox for getting back to me so quickly and rectify my mistake and thank you soo much for correcting it. Super quick and I’m super thankful to you :) have a great weekend, as always customer service and overall service has always been fantastic, and I got a good and fast solution sorted for me thank you Nikki :)

Mira was very helpful and sorted my query.

your phone responder is good but you failed to live up to your promise to refund money.
very worrying as i still await this and just get another promise to deliver.

My support via the online live chat was very good. The response from Monalisa was excellent. She took the time to help me and deal with my query. She provided clear and useful information and was patient as I collected the necessary information for her to get the answers I needed.

As a new customer I wanted to know when I should submit meter readings. Sai was able to tell me everything I needed to know. My previous supplier always sent out reminders but Outfox don't do that. It's just as easy to set a reminder in my calendar.

Aaron was so helpful handling my account today. He helped me cancel my switch away and reinstate my account and direct debit. Thank you so much for your patience and handling.

Monalisa was very helpful and quick, solving my enquiry within minutes.

Niam was knowledgeble and efficient, He gave me good advice and looked at my accoiunt to ensure that the winter increases would be covered. I was very impressed by his manner and his customer service skills. Outfox are a great company and Niam is a credit to the business.

Query answered quickly and efficiently via chat

Arron was very helpful with regard to information about my tariff information that I was not aware of so gives me time to think about about situation regarding my energy, as Arron is good agent with outfox and gives a very pleasant experience representing outfox.

Good customer service from Sai - quick and clear answers solved my problem in minutes

Excellent and and prompt chat with Bunmi and Monalisa for 2 separate queries and all requests resolved
Thank you

Sadia was helpful, courteous and knowledgeable. She gave me information about my final bill and advised regarding direct debit.

I had to wait for 15 minute to get connected thus only 4 stars.

Excellent help from Bunmi
Bunmi was very helpful and professional. She carefully checked the discrepancy between my final OVO electricity reading and my opening Outfox Energy reading, explained the meter read dispute process clearly, and raised the dispute for me. She also provided me with a reference number for future contact. Thank you for your help and for making the process easy to understand.

Tyler was really quick and helpful in updating my account, was sorted in a matter of moments.

Spoke to Sai on customer chat - He (she?) was excellent - prompt, helpful responses that were easily understood as well as clarifying my understanding of the process. Definitely 5stars

The agent Sadia was very helpful and knowledgeable.