OurPetsLife Reviews 

143
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I brought some dental wipe from a shop in London. When I got home they were mouldy.expiry date is 2029. London is a 3 hour drive away, so I contacted Our Dogs life for assistance. One month on and... See more

Rated 5 out of 5 stars

I have 2 little darlings and they have delicate tums and milo gets something once or twice then doesn't want it not these peanut butter teeth chews they love love love them . Yesterday I had none lef... See more

Rated 4 out of 5 stars

The only reason I didn't give 5 stars was the initial call, which seemed very business like and almost robotic. The man who came to collect our beloved girl was lovely. He showed respect and compassio... See more

Rated 5 out of 5 stars

Our cocker spaniel has suffered with conjunctivitis for a couple of days so I ordered from Our Dogs Life the Antiseptic eye drops. We’ve been using them for a few days now & her eyes are so much clear... See more

Company details

  1. Pet Supply Store

Written by the company

At OurPetsLife, Our mission is to empower pet owners with innovative, reliable, and accessible products that enhance the well-being of their companions, fostering a lifetime of love, health, and happiness.


Contact info

3.4

Average

TrustScore 3.5 out of 5

143 reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(143)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

A product that actually genuinely works

Wow! What a difference your itch and allergy Hemp oil did for our little pooch Terry. Tried many brands over the past 9 months to no avail. Some cheaper some much more expensive and this for us has certainly ticked all the boxes. Thanks guys you have made ours ( and Terry's) life great again!

29 January 2025
Unprompted review
Rated 5 out of 5 stars

The BEST product ever!!

I've used many different premium dog toothpaste brands in the past, but none seemed to effectively remove plaque. A well-respected dog trainer and nutritionist recommended Our Pets Life to me, sharing their own positive experiences and highlighting the success stories of others in their Facebook group.

I contacted OPL via email and was impressed by their prompt and knowledgeable response. They addressed all my questions thoroughly without any pressure to purchase, which I truly appreciated. I subsequently placed an order for their dental solution kit and was amazed by how quickly it arrived.
We LOVEEEE the products thank you so much!

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Selling human chocolate for dogs!

This company are selling human chocolate buttons and branding them as suitable for dogs. I found the exact same plain monster chocolates with 100’s and thousands for sell in a bulk candy website for people! The ingredients are exactly the same and contain sugar and cocoa powder!! Have emailed and had no response. This would make me question the suitability of every other product on their site!

8 January 2025
Unprompted review
Rated 1 out of 5 stars

Bought 2 items paid for next day…

Bought 2 items paid for next day delivery, then they don't do next day delivery's on a weekend so why offer the service, anyway still no sign can't be asked to chase it up for £30 quid gonna chalk it up to experience, just avoid. Ps I ordered on the 1st I went away on the 6th of December ask my neighbour no sign of it.

4 December 2024
Unprompted review
Rated 1 out of 5 stars

No security seal, unclear dosing

Probiopets supper pobiotic brain health. 1st time ordering.
Order arrived with no seal on tub, so opening straight to powder. Label wasn't straight.
Packaging implies it's a 2.5ml scoop and to use half for small dog three quarters for large dog. The actual scoop is double ended so one end is 2.5 the other is 5.
Why are there two option?
Tub is 100g. Online states 200 doses cannot see how would get that many doses.
Send email for clarification day item arrived regarding scoops and also to check if was a genuine product as there was no security seal. To date heard nothing other than an email asking me to review product, hence only one star. If they can't be bothered to reply to confirm which scoop end is supposed to be used or explain why no security seal won't be using product or ordering again. Product

25 November 2024
Rated 1 out of 5 stars

Never received

Never received the first order for the dog eye drops, was told they’d send another parcel but neither of these have arrived - questionable service

12 November 2024
Unprompted review
Rated 3 out of 5 stars

What a shame

What a shame, I was hoping this would really help with the dreaded fireworks.
But alas not, it did however give both dogs, loose and smelly stools.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

order still hasn’t arrived

ive got a french bulldog and as many people know they’re prone to ear infections because of their big ears. I ordered the ear infection drops as she’s got one again and we’ve spent way too much money at the vets already so we were hoping this would save us some money and make my little girl feel better. I ordered them 3 days ago payed for next day delivery and i’ve still not received them. It says my parcels not even been shipped yet!!!

22 October 2024
Unprompted review
Rated 1 out of 5 stars

AVOID!! 😡

Should have read the reviews first. Order didn’t come, sent lots of emails not had one reply and took the money!! Looks like they do this to a lot of people

12 September 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a product nearly 2 weeks ago…

Ordered a product nearly 2 weeks ago and was told 3-5 working days for delivery. Product still hasn’t arrived yet and I’m receiving emails from OurPetsLife asking to review the product. Have contacted them to find out where my purchase is but haven’t heard anything!

22 September 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable and poor customer service

Ordered something from them with next day delivery which finally turned up 5 days later. In that time, I'd gone out and found a similar product somewhere else as I needed it quickly. In order to be eligible for refund I had to ship the item back to them and they conveniently left the postage I had to pay to return to them off of the refund. Now they wont respond to my emails requesting the full refund amount.

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Really great company, ordered a few bits and come super quick and amazing products. Can not recommend enough!!!

31 July 2024
Unprompted review

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