Robert Oulsnam and Company  Reviews 924

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and supportive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers highlight the prompt response times and consistent communication, noting that the company is readily accessible and keeps them well-informed. However, some people were dissatisfied with the company's responsiveness, mentioning difficulties in contacting them or receiving updates, particularly regarding property viewings and application statuses.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

Response time

Clients share positive opinions on response times, consistently highlighting the promptness and efficiency of... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the quick responses to emails and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied

Rated 5 out of 5 stars

Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive. The team, led by Shelbi, was accessib... See more

Rated 5 out of 5 stars

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely nat... See more

Rated 5 out of 5 stars

We felt confident using Robert Oulsnams from when Lisa made an initial visit right through to completion of the sale. The viewings of our property were well organised. Queries were dealt with promptly... See more


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info


4.9

Excellent

TrustScore 5 out of 5

924 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

We've recently sold our property using Oulsnam Estate Agents Northfield


We've recently sold our property using Oulsnam Estate Agents, the Northfield Branch. From start to finish staff have been professional and supported us along with what can be a stressful process. Throughout the whole journey one member of staff in particular went above and beyond.

Emily Perks, has been amazing!!! She was reassuring, explaining things at each step of the way. If there was something that we did not understand she would take the time to explain and reassure us.

The service we received from Emily was very efficient always returning calls, queries chased up and responded too. There was always someone we could get hold of when we needed too in the office. We would highly recommend Oulsnam Northfield based on our experience. We used them in the past in Bromsgrove and had the same kind of service. Very happy.


10 February 2026
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your comments, we are delighted to hear you found the team to be professional and supportive, the house moving business can be stressful and we will always do everything we can to help clients. Great to hear Emily went above and beyond, Emily does like to ensure clients have the time and support they need.

Rated 5 out of 5 stars

Superb communication

I sold my house through the Bromsgrove branch and right from the beginning when Tom came out to value my property and selling it in December the team were fantastic. Emma and Amy always communicated with me when there were any updates from my buyers solicitor. All the team were very efficient, polite and very professional.

19 December 2025
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Reply from Robert Oulsnam and Company

Thank you so much for your positive review we are really pleased you were so happy with the service from the Bromsgrove team!

Rated 5 out of 5 stars

Friendly reliable staff, always available to help

We have used Robert Oulsnam in Redditch for three house moves over the years, and have always been able to rely on the staff being friendly and helpful throughout the entire process. Therefore we are happy to recommend their services to anyone planning to move in the near future.

13 January 2026
Rated 5 out of 5 stars

Great experience with Kings Heath…

Great experience with Kings Heath branch, dealing with Georgie made what was a problematic move very easy, definitely recommend local estate agents who knows the local territory !

5 February 2026
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your 5 star review and kind words for Georgie. All the best in your new home.

Rated 5 out of 5 stars

Property viewing with Sadie

Sadie was friendly and took the time to answer our questions.

3 February 2026
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for taking the time to leave Sadie a review, we appreciate the feedback.

Rated 5 out of 5 stars

Anna was super helpful and…

Anna was super helpful and communicative every step of the way! She helped make this much smoother than it could have been!

30 January 2026
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Reply from Robert Oulsnam and Company

Thank you for your kind review, Anna will be delighted you were pleased with the service she provided.

Rated 5 out of 5 stars

Many thanks to Oulsnam Droitwich

We have no problem in recommending Oulsnams. Droitwich office have sold our property recently and the process went very well. All the staff we met or spoke to were pleasant and engaging. We took their advice and achieved a very fair price for the property.

30 January 2026
Rated 5 out of 5 stars

Great team at Northfield

They came and gave advice on what to do to my house. I was able to have a good chat about the price to try for but also to not be too demanding as it is at present a buyers market. I was happy with the price I got and was sold and moved out quickly. Great team at Northfield!

4 February 2026
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Reply from Robert Oulsnam and Company

Thank you for your comments Margaret, good to hear you were happy with the advice and price you achieved.

Rated 5 out of 5 stars

I have sold and purchased all three of…

I have sold and purchased all three of my properties over the years from a starter home and two family home’s, one of which I have recently sold, to downsize further South with family near by.
Oulsnams was always first choice for service, I can recommend them as a company you can trust.

4 February 2026
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Reply from Robert Oulsnam and Company

Thank you for sharing your feedback, we appreciate your review.

Rated 4 out of 5 stars

Great service

Great service. Friendly helpful and communicative

4 December 2025
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Reply from Robert Oulsnam and Company

Thank you for your review we really appreciate you taking the time to leave a positive review.

Rated 5 out of 5 stars

Selling a House...

We used Oulsnam Estate Agents to sell a residential property. Throughout the process, the sales team were helpful and supportive. The process was quite lengthy but we were kept up to date with developments. They were quick to return our calls and made efforts to address any issues in a timely manner. They were upfront about the costs for their services and were always honest and realistic. I would recommend them.

15 January 2026
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Reply from Robert Oulsnam and Company

Thank you for taking the time to leave us a review. Your comments are very much appreciated. All the best to you and your family.

Rated 5 out of 5 stars

Sadie-Jayne Wragg was a delightful viewing representative

Sadie-Jayne Wragg met us at a delightful property in Bromsgrove. She was warm and welcoming and very accommodating. She answered the many questions we had and also shared her own thoughts on the property which in turn has helped us fall in love with it!

27 January 2026
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for taking the time to write such a positive review, we are really pleased to heaer that you were happy with the service provided by Sadie!

Rated 5 out of 5 stars

The Moseley Oulsnam Team

The Moseley Oulsnam team was outstanding from start (James Brain) to finish. Most grateful to them, especially to Lauren who became my link-person and was so helpful throughout the process.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Wasn’t plain sailing due to the…

Wasn’t plain sailing due to the solicitors,
But Debbie solway at oulsnam redditch made it all worthwhile highly recommended

17 December 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for taking the time to leave a review. While the journey wasn’t without its challenges, we’re so pleased Debbie was able to support you through it. We really appreciate the recommendation.

Rated 5 out of 5 stars

Absolutely Fantastic …

From the start the Kings Heath branch were excellent from the customer service provided to dealing with my many calls to them. Michelle and her team are a credit to this company and were an absolute pleasure to work with.

19 December 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for the 5 star review and I am sure the Kings Heath office will be delighted with your review. All the best for the future.

Rated 5 out of 5 stars

A positive experience

We felt confident using Robert Oulsnams from when Lisa made an initial visit right through to completion of the sale. The viewings of our property were well organised. Queries were dealt with promptly and all the people we came into contact with were competent and friendly.

15 January 2026
Unprompted review

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