I have had Ørsted.dk as my provider for my yoga & pilates studio, and they have always given great service and friendly advice. Will definitely recommend them to friends and family.
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Worst transparency on electricity bills. I have now received two bills where they magically come up with a number, then break it down into subcategories which are all listed as 0. Then the final sum i... See more
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Charlotte D. was incredibly helpful and quickly resolved my question with clarity and efficiency. I truly appreciated her support!
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About Ørsted
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4.0
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Reply from Ørsted
Hej Vagn
Tak for din anmeldelse.
Vi er glade for, at du altid får en god service af os.
Med venlig hilsen
DONG Energy
Kim
Had billing problems with Dong
I rented an apartment for six months in Copenhagen. During that time I was responsible for paying the energy bill for the apartment.
Dong sends a bill every three months. I paid two energy bills and an 'overage' charge of 318 DKK. I thought that the account was paid in full and I was done.
A week later, I received yet another bill from Dong. They were trying to charge me for an additional three months of service after I moved out!
I called an got no resolution from telephone customer service (I admit - I don't speak Danish well, they could not resolve this in English) so I paid a visit to the Dong headquarters in Gentoff Denmark (wayyyyyy outside of Copenhagen). They insisted that I owed the sum even though their records showed that this new bill was for a period of time I did not reside in the apartment!
There has been no resolution with Dong and they refuse to admit that the bill was an error. I am not at all happy with this.
14 December 2011
Unprompted review
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