The one star, is because I’m unable to give a zero.

Honestly, how this company is able to get away with half the crap they do amazes me.. I have never been so disgusted with a company.

You shut my electricity off without any kind of contact before hand, while I have 2 small children in the house, along with a disability.. and then when contacted you send me to a third party debt collector who expects me to pay 21k before being able to have my electric back on.
Now bare in mind, I have actually been paying you so I’m curious on where the hell did this come from?

Now when calling your “debt collector” I was declined on a payment plan, and the phone put down on me..

However, there is a light.. after being treated with absolute disgusting behavior I decided to contact Blue energy, who is now my new provider.

As for this sack of illegal crap.. I will be contacting a lawyer, with all the “unpaid bills” along with “bank statements”.

I would NEVER recommend picking this vile money grabbing scam company as your provider.

This company has the worst customer service ever. It's ridiculous.

They literally cut my apartment's electricity because we "didn't pay our bills" BUT THEY HAVE MY CARD INFORMATION SINCE DAY ONE.

When I became a customer I set up "Betalingskort"
I thought everything was fine since then.

After some months I started receiving letters from a company called Intrum.. a company that if you google it, it literally has the worst reviews ever, everybody says they are scammers. So I obviously ignored them BECAUSE ØRSTED HAS MY CARD INFORMATION AND CAN CHARGE ME ANYTIME THEY WANT.

What's crazy about this is that they've been charging me every month since the bill I "didn't pay" + 100dkk extra :) I can see it in my bank account. But they can't charge me for the one I """didn't pay"""??? what????

So basically, what happened is that your system doesn't work and my card didn't go through, and now I have to pay 2.000dkk++ !?.

Couldn't you just send me an email with a link to do it myself when my card "didn't go through"? No, because you work with Intrum, a company of scammers and it's better for the business to have them contact me and overcharge me, right?

That's great customer service folks.

Look for another Electricity company that is better at communicating with its customers and won't scam you :)

Perfect example of bad customer service.

If you havent experience bad customer service call ørsted they are very good at giving bad customer experience.

I've lived in several different countries across europe. I've never experienced anything like Orsted. Here was my experience.

I called Orsted and setup a PBS to pay for my bills. The operative was friendly and helpful and informed me that all bills from 26th September onwards would be covered by the PBS.

4 days later I received an email bill. I didn't pay much attention as I had already setup the PBS payment.

A month later Orsted sent me another bill. I didn't pay much attention as I had set up the PBS.

Later I was contacted by Intrum a third party debt collector about the bill. I contacted Orsted by email and asked why my PBS was not working. They said that PBS would not work for first 30 days after setup. This was never mentioned previously and directly contradicted what they had told me. I paid the original bill and told them I would not being paying the fines.

Intrum contacted me again. They were still asking for the already paid bill, 900 kroner of fines and 1100kr as a deposit.

It's just shocking. A company gets new customer, they setup a PBS (direct debit). The company then sends bills out rather than use the PBS and forward the bills to a debt collector. I cannot comprehend the thought processes of the person who thought this was a right decision.

Poor communication, sad costumer service.

I have lived in four different countries and this is by far the worst utility company I have had to deal with. The service is incredibly confusing, specially for a foreigner and the communication is incredibly poor.

We had our electricity meter changed and I believe we are being charged double for some parts of the year. At least no clear calculation or numbers were presented until now.

By the end of 2019 I was receiving adjustments from over a year past. It feels you are always paying the same bills. There are so much easier and more clear ways of doing this.

Furthermore:
I have made a payment (for money that I was actually suposed to receive) because I made an error translating a document and I have been waiting for over a year to get the money back. At the time, I called customer service and was almost laughed at. I gave up and just pretended it was stollen.

The worst utility provider in history. To get the correspondence that they are required to provide by law will take you approximately: 15 phone calls and 10 e-mails.

Nobody ever calls back - neither account managers, nor their superiors. Customer service is absolutely atrocious. Avoid conducting business with them like plague.

Worst customer service
I created PBS to pay my electricity bill and one month later, Ørsted send me a penalty fee for not paying the bill. I called Ørsted multiple times to get to the bottom why PBS didn't work. Their answer were almost the same, you didn't pay your bill, pay the bill and send us a proof. After around 5-8 emails and phone calls, it turned out that Ørsted sent me the wrong PBS info which they don't use. However, instead of giving any apologies, they act the same bureaucratic way. So after around 15 emails, I chose to pay the bill manually. However, the gironumber on the bill didn't work. So I contacted them again, the answer is the same robotic answer as always "When you pay that bill, send us a receipt". The question is how to pay the bill when they don't give me any valid information. They then told me this case is in the hands of intrum. I have contated the complain service, they never responded. Now, I am standing with a bill with 200 penalty fee. I had wrote 15 emails to Ørted about this case and 5 phone calls.
In reponse to the following message from Ørsted:
1. They still make it seem that I made a mistake by not using the correct PBS info. In reality, I had only one piece of PBS info which is the one that I used. After a few email correspondences about this bill, Ørsted showed me another PBS info and telling me that I was using old customer no. So why was I not informed by anytime of there is a new customer no. and new PBS info? And it's obvious, Ørsted's fault. Furthermore, it is not possible to register the PBS to pay bill for the previous month.
2. Rather than investigating the real cause why PBS was not executed, they kept urging me to pay the bill. and threatening that the case will go to Intrum if the bill with penalty was not paid. To get over with case, I chose to pay the bill manually, however, my bank showed that it's not possible with the Gironumber that I was given. Right after that, I wrote one email to Kundeklager[at]orsted.dk complaining this issue. No response was ever made. This happened around 2 weeks before I got an message from Intrum.
3. I wrote 2 emails to Kundeklager[at]orsted.dk , complaining about that Ørsted not providing me any valid method to pay my bill: Their PBS info is invalid and Gironumber of the bill is also invalid. And no response was ever made.
4. After I explained to intrum about the case, and asked intrum to send the case back to Ørsted , I have still not heard anything from orsted.
So now I will resend those 2 emails to Kundeklager[at]orsted.dk and see what is going to happen next. And I will keep this comment updated.
One week after my last comment, Kundeklager still have not responded to my email.

In March I registered through their website that I was moving.

It’s now November and I was just notified that Ørsted reported me to the “danish bad payers” for a bill that I was NEVER notified about.

I’ve tried writing them to reason with this mistake. I have been happily paying my other bills with them at my new address, and I’m happy to pay this old bill but I refuse to be charged for their system’s error. And this was their response:

“
Dear (me the customer)

It is currect that you have submitted to the new adress, but at the same time you are oblicated to give us notise if you have to be move out of the old adress.

We do not know that just by you submiiting your self to a new adress. It is not uncommon that you can have more then one adresse or customernumber.

I can see that we have recieved a notice from the housing association on the 22. of may where we were told that there was a new tenant from the 15. of may, I can not see that we have received any notice from you. I am sorry if you expected it to be automatic, when you move to a new address, that is not the case in Denmark. You are responsible to do it yourself.

When we do not know that you have moved out we make bills as if nothing has happent to the adress that we have.

That is why we have send bills to your old adress.

I am sorry but you have to contact Intrum to settle this case.”
/End customer support agent that is Terrible at doing your job

——
I have multiple confirmation emails that I registered my move. They refuse to recognise them. They refuse to admit their error. Even if for some reason their system never got my registration until May, as this customer service agent states, then surely you think you would send a bill or somehow notify that customer that they have an outstanding balance?

It’s absolutely uncalled for that this company feels they can get away with registering a persons for “not paying” when they didn’t do their part in notifying said person of the bill.

Me and all my colleagues are switching from ørsted to other service providers. A company who actually knows what they’re doing in terms of managing accounts/finances. I recommend that you do the same.

Nemlig fantastisk

For some reason, Ørsted insists on sending bills using normal email. Now, I receive 100s of emails each day going into different category folders. Of cause the Ørsted bills went into a folder I very seldom check, so I only saw one bill which was so badly formulated that it lured me into thinking my account at Ørsted was in positive and therefore everything was OK - incredible, this was also the last bill I received from them!

The result: the amount it turned out I actually owed was handed over to a debt collection firm, adding a lot of extra costs and annoyances.

Every half-decent company in Denmark either uses e-boks or normal mail, especially before sending a bill to a debt collector!

Thankfully I since left Ørsted for another provider with superior customer service and I will *never* come back to Ørsted - or any other company with this type of extremely shady behaviour - again!

Was given Ørsted as the default provider of electricity, so have gone with them.

While the energy they provide is fine (how wouldn't it be?), their way of billing is incredibly opaque. Despite going through my login
to check if there were any outstanding payments and paying the ones that seemed to be outstanding (note: I'm set up for automated payments), the account page is such a maze of different bills that are subtracting and adding to each other that it was impossible (for me at least) to figure out what I owed them.

I paid what I thought I owed them, but have now been sent to an external debt collecter and will have to pay fees for late payments + debt collection.

When what you are selling is a commodity, the only thing you need to care about is your customer service and transparency - and on these two points I'm afraid I'm going to have to give Ørsted an F.

After Ørsted has failed to reflect in their system the fact that a flat-mate moved out of the apartment, the payment system was wrong and now I have to pay Rykkegebyr (penalties); called them (customer service agent "Rege") and they wouldn't admit their fault, and clearly don't care.
I will always choose an utility company with better customer service, and there are so many to choose from!

Later Edit:
- As it's obvious in the answer received here, the customer service leaves much to be desired; therefore I moved down to 1 star.
- To answer Orested's reply: you are right, but when I was loggin in with my mail address it was still in my former flatmate's account - the bill wouldn't show up there, ergo I was unable to pay it! How can you not see that and still insist I am in the wrong?
- They have clearly stated on the phone that they will not waive the penalties; I had to call the company hired by them to recuperate the money I owned; this company, on the other hand, understood that Orested makes mistakes and were kind enough to waive those. So, no, Orested, it wasn't you!

grate price,very nice telephone suport team.

Happy to join Orsted as it is the biggest provider of clean and green energy in Denmark. I trust Orsted price because unlike other similar provider it produces its own energy (doesnot have to buy from others). In short, Orsted is what economy of scale is.

Orested super godt.

I was left without power for entire weekend.

Liars and cheaters. I got 2 different bills for the same period and I cannot get an answer why is that so. They charge me a fee after paying a bill. AVOID IT! There are better companies I had used and cheaper. Going back to those.