Orli Jewellery Reviews 225

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and unique, attractive designs, often highlighting their appeal for gifts. Many people are delighted with the seamless ordering process and the quick, reliable delivery service. The customer service also receives frequent commendation for being exceptional, helpful, and responsive, with many reviewers appreciating the personalized support they received. However, some people were dissatisfied with the quality of certain items, describing them as cheap-looking, thin, and light, especially when compared to other jewelry they owned. These customers also mentioned being unhappy with having to pay for return shipping for what they considered poor quality goods.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the beautiful, high-quality, and... See more

Quality

Clients share positive opinions on quality, consistently praising the high-quality and well-made nature of... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, quick... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and fast delivery... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

225 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Gorgeous jewellery and fantastic customer service

Ordered a necklace, ring and 2 bracelets. Necklace wasn’t quite what I wanted so got in touch and lovely lady phoned me back and made me something bespoke exactly what I wanted. Beautiful jewellery and excellent quality for the money. Cannot praise customer service more as went over and above with my order. Woukd definitely recommend this Scottish based bespoke company. 😁

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Bought as a gift for my sisters 60th…

Bought as a gift for my sisters 60th birthday, order literally took 3 days to arrive in a fabulous little swede pocket envelope, a lovely little silver chain bracelet with a very rustic silver heart she is going to love it , will definitely be ordering again :)

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful braclet

Beautiful braclet. Wanted something to represent both my girls. The Mia heart bracelet did just that!
Easy website and super fast delivery too!!

19 March 2026
Unprompted review
Rated 4 out of 5 stars

Good Quality

Very pleased with the necklace and bangle. I would have liked the necklace to have been a little longer. That's my only thing but its very nice good quality.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Perfect experience! Beautiful pieces. Extremely pleased with my purchases. Will definitely purchase more!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Orli lovely bracelets

Ordering was easy, and when it arrived, the parcel was beautifully packaged. The quality of the bracelets is very good, just the right size and scale for everyday wear. My daughter and I are both enjoying our matching acquisitions.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

First time and very impressed

First time using this company and I was not disappointed. The quality of the jewellery is very good and packaging was presentable ☺️ definitely will be using again

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic jewellery

Great website, easy to navigate to find what you need & options to select to see your jewellery choice & what metal colour. Arrived on time & neatly presented with a great presentation box.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a Charm Builder™…

I recently purchased a Charm Builder™ Paperclip Clasp Bracelet, Silver bracelet selecting 3 charms in memory of my husband who passed in February. Delivery was very quick, its good quality and is perfect.

There will be more purchases made I'm sure.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I lost my anklet whilst on holiday 😢 so…

I lost my anklet whilst on holiday 😢 so I emailed Orli and asked if I could replace it. They emailed back straight away and sent me an order. They were very quick and the order was sorted straight away. Very efficient and very friendly. Thanks

6 March 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Julie, thank you so much for your lovely review. We’re so sorry to hear you lost your anklet on holiday, but we’re really pleased we could help get a replacement sorted quickly for you. It’s wonderful to hear you found the process efficient and friendly. Thank you for choosing Orli Jewellery 💫

Rated 5 out of 5 stars

Personalised jewellery

Was absolutely delighted with my purchase. The bracelet was beautiful, well packaged and prompt delivery. Will recommend to my family. It was very eye catching and the finish was beautiful

5 March 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Angela, thank you so much for your lovely review. We’re delighted to hear how happy you were with your bracelet and that the packaging and delivery made the experience even better. It’s wonderful to know the piece caught people’s eye too. Thank you for recommending Orli Jewellery to your family ✨

Rated 5 out of 5 stars

Pretty & Classy

I ordered the statement chunky heart chain, together with matching bracelet and earrings. I had been searching for something like this for a while. I was thrilled when it arrived as it was everything I hoped it would be and so much more, pretty and classy and a little bit different. Excellent customer service and such prompt delivery, I did nothing more than hop back onto their website and buy something else! A girl has to treat herself! Thank you so much. I will certainly be back. xx 5 *****

2 March 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for such a wonderful review, Michelle. We’re thrilled to hear how much you love your statement chunky heart chain set and that it was exactly what you had been searching for. It’s lovely to know the style felt pretty, classy and a little bit different. We’re also so pleased the delivery and service made the experience even better. And you’re absolutely right… every girl deserves to treat herself! We look forward to welcoming you back again soon 💖

Rated 5 out of 5 stars

Beautifully packaged

Beautifully packaged, perfect size, a little different and a very reasonable price. I will definitely be buying again. Ideal for birthday and Xmas presents.

11 February 2026
Unprompted review

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