Orli Jewellery Reviews 223

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and unique, attractive designs, often highlighting their appeal for gifts. Many people are delighted with the seamless ordering process and the quick, reliable delivery service. The customer service also receives frequent commendation for being exceptional, helpful, and responsive, with many reviewers appreciating the personalized support they received. However, some people were dissatisfied with the quality of certain items, describing them as cheap-looking, thin, and light, especially when compared to other jewelry they owned. These customers also mentioned being unhappy with having to pay for return shipping for what they considered poor quality goods.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the beautiful, high-quality, and... See more

Quality

Clients share positive opinions on quality, consistently praising the high-quality and well-made nature of... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, quick... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and fast delivery... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Service

What a great company to do online shopping with. Orli Jewellery have a great selection of unique Jewellery, something for everyone. Their customer service is exceptional. My first time shopping with them and I was very impressed. Thank you Benjy.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say. Absolutely stunning bracelet.
Would defo recommend and customer service is over and above if you have any issues.
Would defo recommend and now looking to purchase another .

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I was delighted with my purchases the…

I was delighted with my purchases the necklace and bangle from orli are just as seen ever better.. :) first time buying will be back!! love the packaging and quick easy delivery pouches are cute too thanks very much keep up the great work

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Earrings

Lovely Earrings, bought some birthstone hoop earrings to match a necklace that my late mother left to me. Will be wearing them both to my son’s wedding so that I feel she will be part of it .

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Gifting

Amazing jewellery great prices deliverd on time . Lovely packaging
My second time purchasing from Orli definitely will be again

3 April 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is just wonderful

The customer service is just wonderful! Great communication throughout and even a little thank you note in the package.
My necklace is lovely. I am so pleased. It's a real statement piece and I can't wait to show it off!!!
Delighted.
Thank you x

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Not sure why there are so many great…

Not sure why there are so many great reviews unless I just had a dodgy item.
Looks like it's made of old brass. Absolutely awful quality. So disappointed

23 March 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Hi Jane! We’re sorry to read your feedback.

Your comments are not in line with the standard of our jewellery, which is made using carefully selected materials and consistently receives excellent feedback from our customers.

It’s highly unusual for one of our pieces to be described in this way, which suggests there may be an issue with the specific item received.

We encourage any concerns to be handled through our high standard customer care, so we can properly review and resolve them. We have also reached out to you directly from our customer care team. Please do get in touch with us at customercare@orlijewellery.com
and we will be happy to assist you further ✨

Rated 5 out of 5 stars

Beautiful jewellery and outstanding customer service

I contacted Orly regarding an anklet that was out of stock and they kindly made me one. It arrived quickly and the customer service was outstanding! The anklet is beautiful and very well made. I would definitely recommend Orly for their beautiful jewellery and value for money.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Heart necklace, matching bracket

Order a heart necklace and bracelet in silver the quality is great ,looks amazing on just been on holiday and people commented how nice ,so gave them your website details ,will definitely be ordering again ,easy ordering qick delivery, great company

16 March 2026
Unprompted review
Rated 5 out of 5 stars

I received a bracelet last year from…

I received a bracelet last year from friends for my 60th and loved it so much . I have just ordered the same one for my friends 60th this year .
Quick delivery . Beautifully presented . Such lovely Jewellery❤️

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely initial & birthstone paper chain…

Lovely initial & birthstone paper chain necklace delicate beautiful design perfect for my friends birthday high quality gift wrapping complete with stylish gift bag as advertised completely happy with necklace at affordable price highly recommend for a perfect gift

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Jewellry is a girls best friend...

I have recently received a few more pieces of sterling silver jewellry for my daughter and my own birthdays
The puffed gold heart on the beaded bracelet and matching ring are so pretty and different with the added gold touch
I got the long paperclip chain with the puffed heart and its so stylish.
They are all just perfect
I have been buying from Orly for years as the quality of the silver is so good.
The customer service is great and any emails are answered promptly
Buying feels more personal as the team are really friendly. Nothing is too much trouble
I dont buy jewellry from anywhere else and I cannot recommend it enough!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous jewellery and fantastic customer service

Ordered a necklace, ring and 2 bracelets. Necklace wasn’t quite what I wanted so got in touch and lovely lady phoned me back and made me something bespoke exactly what I wanted. Beautiful jewellery and excellent quality for the money. Cannot praise customer service more as went over and above with my order. Woukd definitely recommend this Scottish based bespoke company. 😁

17 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look