Origin Mattress UK Reviews 

2,410
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,340 reviews, reviewers had a great experience with this company. Customers consistently praise the mattresses for their comfort and excellent quality. Many people report improved sleep and relief from aches and pains, highlighting the product's supportive nature. However, some people experienced issues with delivery, including delays and drivers not bringing items to the desired location. A few other people also felt that the mattress was too firm, sometimes requiring an additional topper for comfort. Additionally, some reviewers were not happy with the included pillows, finding them too hard or thick, and a small number reported problems with mattress defects or poor customer service regarding issues.

What people talk about most

Product

Clients share positive opinions on product, with many expressing happiness and satisfaction with their... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the amazing quality and comfort... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising quick and efficient... See more

Order

Consumers find the ordering process to be ambiguous, with many praising its speed and ease, including options... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the "fantastic" and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We went for a double origin hybrid pro mattress, had it nearly a month now, thought it would’ve softened up an bit but still quite firm so we’ve put a topper on it now so a bit more comfortable. Unfor... See more

Rated 4 out of 5 stars

Recently upgraded to the medium spec mattress from the basic model from two years ago- WHAT AN IMPROVEMENT. The basic mattress is incredibly hard and we always used a Panda mattress topper. The newer... See more

Rated 4 out of 5 stars

We chose this mattress as we were struggling to find a decent mattress in a reasonable price range . Customer service was speedy and helpful, we had two reasons to contact , delivery was slow but we... See more

Rated 4 out of 5 stars

Delivery very good. As we are both light weights we found the mattress a bit firm, but this was easily sorted by adding our existing mattress topper. It does mean that we've lost the cooling effect an... See more


Company details

  1. Mattress Store

About Origin Mattress UK

Written by the company

World Leader In Sleep Technology

We innovate sleep products that relax your body, keep you cool through the night and feel uniquely amazing – so you can wake up fresh each morning and take on the world

Screenshot-2024-03-01-at-2-26-09-PM

 

Origin HexaGrid Material

Deep Pressure Relief Like Nothing Else

Our all-new Origin HexaGrid Material offers 30% more pressure relief* across your entire body by adapting to its shape and distributing pressure more evenly. With HexaGrid you’ll experience comfort and support on a whole new level.

 

Optimal Temperature Regulation

1.5x More Cooling Than Memory Foam*

Our mattresses regulate temperature by absorbing excess heat from the body and releasing it to the surrounding environment. This allows your body to stay the sweet-spot temperature of ~18.3°C that your body craves for quality sleep.

Written by the company

Over 200,000 Happy Sleepers
Origin is the biggest up-and-coming mattress brand in the UK. We combine world-class German engineering; the latest in sleep science and mattress technology; and extensive sleep tests to engineer the very best. But don’t take our word for it, try Origin risk free for 200 days!

200 Night Sleep Trial

Free delivery, returns, and pickup. Enjoy a 200-night trial period along with a 15-year guarantee.

We have full confidence that you'll be delighted with your Origin Mattress, which is why we provide a 200-night trial period. This extended duration allows you to familiarise yourself with the mattress and confirm that the Origin Mattress is the perfect fit for you. Should you not find satisfaction with your new Origin Mattress within the initial 200 nights, just reach out to us, and we'll organise a complimentary collection and refund. No strings attached – it's as straightforward as that!

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(2,410)

1,312 reviews in the last 12 months

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Rated 5 out of 5 stars

Medium-Firm but Firm Enough

My previous mattress was very firm, so I carefully compared several brands before making my decision. After a lot of consideration, I chose this mattress, and I couldn't be happier. Its medium-firm feel is surprisingly as firm and supportive as other brands' firm models, making it both comfortable and perfect for my needs. I've been very satisfied with it.

6 May 2026
Rated 4 out of 5 stars

I love the mattress

I love the mattress. The delivery was very good. But Origin along with too many companies do not have a phone line to deal with issues. I used the provided email but did not get a reply in a timely manner. I am still very pleased to own the mattress.

14 May 2026
Rated 3 out of 5 stars

Not for me

After a couple of months, I found it crippling and I was walking around bent over. However, I honestly think this might just be memory foam mattresses for me. I believe this one is a lot more foam than some of them. I probably need a lot more structural support like the spring side of things. Horses for courses, I suppose.

21 April 2026
Origin Mattress UK logo

Reply from Origin Mattress UK

Hi Sarah,

Thank you for taking the time to share your experience.

We understand that sleep preferences and support needs can vary significantly from person to person.

We appreciate your feedback, as it helps us continue improving our products. If you need any assistance, please feel free to reach out to us via email.

Kind regards,
Origin Mattress Team

Rated 4 out of 5 stars

Great Bed

Delivered in a vacpacked roll - Great bed - would perhaps personally like it a tad firmer. At 31cm deep wrestling with the fitted sheet can be a challenge.
That said satisfied with the bed.

10 May 2026
Rated 5 out of 5 stars

I had to wait a week for my mattress…

I had to wait a week for my mattress and did not receive next day delivery as promised. Delivery men were helpful and friendly and delivered my bed upstairs (after walking up a steep hill) 💯
Mattress is very comfortable and I have slept well.

9 May 2026

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