Had some concerns as we rang to update a week or so ago and didn't receive a plan. Rang and spoke to someone called MJ who we found difficult to understand as she had an accent and was speaking rapi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your staff are very helpful and friendly, the only real problem is their English, at times very hard to understand. The other problem is your departments don't communicate, I received a message on th... See more
Company replied
Spoke with Thomas on the phone today who went above and beyond to rectify my experience over the weekend of being left with no power for the whole weekend, Thomas made it his mission to get everythi... See more
Company replied
Thankyou, Bec & Lovely for your prompt customer service. I have always found all Cust service Reps very helpful. All their assistance as been greatly appreciated. I am very happy customer. Cheers. K... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Cylinders Supplier
- Green Energy Supplier
- Internet Service Provider
- Solar Energy Company
About Origin Energy
Written by the company
Connect your energy with Origin Energy - an Award Winning Electricity Provider & Gas Supplier. We also offer NBN internet, LPG, and custom solar solutions.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Over 4 million Aussie customers choose Origin
Written by the company
- Hassle-free online sign up
- With no hidden fees or lock in contracts. You can sign up in less than 5 minutes, and we take care of everything. Easy energy, all the way.
- Earn points and rewards
- From saving up to 12¢ per litre on fuel to collecting Everyday Rewards points to save on shopping – good value never stops when you join Origin!
- Leading green energy retailer
- We’ve been a leader in renewables for 15+ years. In fact, we’ve put more solar on Aussie rooftops than any other electricity and gas retailer.
Contact info
321 Exhibition Street, 3000, Melbourne, Australia
- 13 24 61
- hello@origin.com.au
- www.originenergy.com.au
4.4
Excellent
26K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Damien was quick respectful to a deaf…
Damien was quick respectful to a deaf old Coger from the stone age
16 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The lady who helped me was very…
The lady who helped me was very efficient and gave me a better plan. She was upfront and honest. 16/06/2026. a/c no A-EEA890D2
16 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this, Robyn 🥰 We're so pleased to hear that our team member was able to help you find a better plan and that you felt you had an honest conversation. That's exactly the experience we want every Origin customer to have. Thanks - Lachy
Staff member confirmed all details…
Staff member confirmed all details correctly and was very pleasant
16 June 2026
Unprompted review
Reply from Origin Energy
Thanks so much for your kind feedback Marina! We’re really glad to hear everything was explained clearly and that the team member made the experience a pleasant one. If there’s ever anything else we can help with, we’re always here! Thanks -Lana
The person I spoke to was very good and…
The person I spoke to was very good and very helpful
15 June 2026
Unprompted review
Reply from Origin Energy
Thanks for taking the time to leave your review, Lucy😀it means the world that you were given helpful & effective support from us. Thanks - Lachy
Australian call centre at Origin Energy
The fact that I can telephone and speak to a call centre in Australia is great!! My customer service officer was approachable and helpful as well.
15 June 2026
Unprompted review
Reply from Origin Energy
Hey Dinah, it's great that you had such a helpful experience with our adviser. Hopefully next time we'll be able to earn 5 ⭐'s Thanks - Lachy
No power for 3 days
Our electricity was confirmed to be connected on 29/05. And it was not. After calling origin during business hours your consultant confirmed they would raise another request to have our power connected. Again it was not. We had fridges full of food valued at $500 as we were moving into our first home. We had no power for three days. This has forever dimmed our first home experience and our experience with origin.
29 May 2026
Unprompted review
Reply from Origin Energy
Hi Hayley, we’re really sorry to hear about your experience. Having your power not connected as confirmed, and then not resolved after follow‑up, is certainly not the experience we want for our customers. We'd really like the opportunity to look into this and help make things right. Could you please send your account details to supportsocial@originenergy.com.au, or send us a private message via Facebook Messenger, so we can investigate what happened and work towards a resolution for you! We appreciate you raising this and giving us, and we hope you give us a chance to make it right & get this sorted. Thanks -Lana
You have more plans than Telstra…
You have more plans than Telstra mobiles!! I am an old codger who doesn't want to look at plans he doesn't understand. You keep records; why can't you look at mine and say this is the go! Making things complicated for a few bucks is no good for me.
13 June 2026
Unprompted review
Reply from Origin Energy
Thanks for the honest feedback Cheryl. We can appreciate that comparing multiple plans can feel overwhelming, especially when you're just looking for a straightforward recommendation. We do aim to help customers find a plan that suits their circumstances, and we'll pass your comments on to the team as we know simplicity matters. Thanks again for sharing your perspective - David
Professional and helpful
Finally spoke to someone who understands your language and is happy to help you. Most professional
13 June 2026
Unprompted review
Reply from Origin Energy
Hi Diane, thanks for leaving us a feedback! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Reply from Origin Energy
Hi Norm, thanks for your amazing feedback! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Goodanners
12 June 2026
Unprompted review
Reply from Origin Energy
Hey Jenny, thanks so much for taking the time to leave us a review, I'm sure we had great manners 😀 Thanks - Lachy
The Consultant is very knowledgeable…
The Consultant is very knowledgeable with Origin products, helpful and patient when responses are required.
12 June 2026
Unprompted review
Reply from Origin Energy
Hi Barry, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Great friendly service
I found my operator very nice and extremely helpful
12 June 2026
Unprompted review
Reply from Origin Energy
Thanks so much for leaving your review, Diane 😀 It's great knowing that our team member was pleasant and effective. Thanks - Lachy
The operator was lovely- helped me with…
The operator was lovely- helped me with my concession query and then made my plan more efficient for me and sorted my overdue payment. Issue. Very helpful and friendly give him a raise
12 June 2026
Unprompted review
Reply from Origin Energy
Thanks so much for your kind words Nicola. We're thrilled to hear our team member was able to help with your concession query, find a more suitable plan, and assist with your payment concerns. We'll be sure to pass on your feedback! Thanks - David
Easy to switch
I preferred being able to switch through email. Most providers use the phone but I find that hard to manage as I’m caring for grandchildren and phone contact for me happens at inconvenient times. This process was very easy and quick. Good follow up and confirmations.
11 June 2026
Unprompted review
Reply from Origin Energy
Hey Robbie, thank you so much for taking the time to share this, it truly means the world to us! ❤️
We completely understand that life is busy, especially when you're doing the wonderful but demanding job of caring for your grandchildren. You absolutely deserve services and processes that work around your life, we're thrilled you chose Origin. Thanks - Lachy
Got the same consultant 3 years later!
I managed to speak to the same amazing consultant that sorted me out with solar 3 years ago. Aman was extremely helpful again and I chose to be with Origin again and am very happy. Aman is so genuine and real with his phone manor. This is wonderful for me and who ever is lucky enough to deal with him in the future.
10 June 2026
Unprompted review
Reply from Origin Energy
Hi Helen, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with Aman. We will be sure to pass your kind words to them. Have a great day! Thanks - David
Misleading Notification on Bill
Origin bill 6 months ago had a notification that one may be able to save money on another plan. It suggests that there may be a cost saving on Origin Go Variable plan. Checking prices on the web site stated, I found I am already being charged less so I ignored the offer. Today after getting a third bill with the same notification, I called Origin and found out that a better price was available but I actually had to call Origin to get it. The notification is very misleading.
10 June 2026
Unprompted review
Reply from Origin Energy
Dear Neville, thank you for raising this, and you are absolutely right to call it out. We sincerely apologise for the confusion and frustration this has caused over the past six months. The plans offered on the website should be the same as the rates offered over the phone. Could you please send your details to supportsocial@orignenergy.com.au or reach out directly via Facebook Messenger, we can have a look into this further. Thanks - Lachy
very helpful customer service
10 June 2026
Unprompted review
Reply from Origin Energy
Thanks so much for leaving your review, Debra 🥰 We're so glad you received helpful service! Thanks - Lachy
many thanks to shanna in melbourne for…
many thanks to shanna in melbourne for her friendly co-opperation,knowledge,her time with explaining to me the details of my new plans for the next year was very informative,keep up the good work shanna,you are a credit to origin and their customers.
however i have some reservations with origin with long standing customers who i have been with for some 11 years who do not enjoy any incentives to stay with the company in the near future due to the fact that their incentives are for new and moving customers to receive credit bonuses to encourage new business,why has this not been passed on to existing customers who are the backbone of origins current business infrastructure that have been loyal for so many years,and we continue to suffer annual price increases to substitute for new customers? summary:i would appreciate your feed back on this matter.
account:a2ed40955.
9 June 2026
Unprompted review
Reply from Origin Energy
Thanks for your review and for your 11 years of loyalty Keith. We're so pleased to hear Shanna provided friendly, knowledgeable service and took the time to explain your new plans clearly. We'll be sure to pass your kind words on to her.
We also appreciate your feedback about loyalty rewards for long-standing customers. We understand your concerns and will share your comments with the relevant team. Thanks again for your continued support - David
The operator was very helpful
The operator was very helpful, explained the information very clearly.
10 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this, Maree, it genuinely means a lot to us!
We're so pleased to hear that our team member was able to help you clearly and effectively 😀 Thanks - Lachy
The comments were insulting
The comments were insulting. I was treated as if I am stupid. Some of the comments made by the Origin staff member were plainly incorrect. The AER does not control the Daily Supply charge so Origin can charge whatever they like with no consequences. The reduction in General Usage rates were not offset by the increase in the Daily Supply charge as claimed by Origin staff member. My bill will increase by 14.5% based on previous quarter bill usage.
10 June 2026
Unprompted review
Reply from Origin Energy
Hi John, thank you for taking the time to share this detailed feedback, and please accept our sincere and unreserved apology. You should never feel spoken down to or dismissed, and we are deeply sorry that was your experience. Every customer deserves to be treated with respect and given accurate information. Please send your details to supportsocial@orignenergy.com.au or reach out directly via Facebook Messenger, we would love to review your account and provide feedback to the adviser. Thanks - Lachy
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