MADELINE IS AMAZING! So helpful, knowledgeable & her PATIENCE, ASTOUNDING! I’m an old lady, when I get talking I forget to stop 🤦🏼♀️🤦🏼♀️. Madeline was so compassionate & kind, she never made me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very hard time finding a new physician,as mine moved to another country. I then found an online pharmacy who asked just the right questions and with that,diagnosed my health plan with advisori... See more
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The personal at Orderly Meds are always attentive to my needs. I appreciate the support and encouragement I have received from them. From the Doctors to the operators everyone is helpful, understandin... See more
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Everything has been great about this company. Customer service is amazing. The medication is life changing. I am only a few weeks in and I am losing weight, my inflammation is down, and I have more en... See more
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Company details
About OrderlyMeds
Written by the company
Put wellness on repeat with OrderlyMeds. Built to simplify health and wellness, we’re here to offer you a trusted guide to help you reach your goals. From your first health screening to your ongoing treatment, you can rely on us for personalized support, comprehensive care, transparent pricing and a hassle-free online experience.
We have real patients, with real results that have transformed their lives with our personalized care because we take the mystery out of online treatments. Here’s how:
-We offer affordable, all-inclusive month to month pricing on all of our products for those looking for treatment with no commitments. For those looking for guaranteed medication and greater discounts, we offer a 3 month starter program for our Semaglutide products.
-Our pricing is transparent that covers your medication, unlimited provider follow-ups, and free shipping. No hidden fees or surprise cost increases.
-WE reward your commitments to yourself with savings. Starting in your second month, you’ll start receiving a 2.25% discount for every month you check in on time through our patient portal.
-Our holistic approach to wellness is made for all of you. Our end-to-end services make the weight loss journey more sustainable and more effective overall. We provide both injectable and sublingual GLP-1 treatments, virtual consults with our health screening team and personalized plans from those doctor check-ins that allow us to tailor dosages to your needs. We also offer Mental health therapy, nutrition resources and fitness support for our customers to transform their overall health.
Because quality matters, our pharmacy partners adhere to rigorous standards. Our pharmacies are required to comply with USP guidelines along with state board of pharmacy regulations, offering quality assurance for compounding methods, preparations, and overall practices. Our pharmacies are 503A designated, which ensures all compounding of each medication is performed by a licensed pharmacist in a state licensed pharmacy or a Federal facility. Our pharmacies are also cGMP (Current Good Manufacturing Practice) regulations establish minimum requirements for the methods, facilities, and controls used in the manufacturing, processing, and packaging of drugs.
We’re here when you’re ready to take the first step towards a healthier you with OrderlyMeds. Answer a few quick questions about yourself and get a recommendation for a medication that can help you reach your weight loss goals.
Contact info
United States
- orderlymeds.com
3.7
Average
593 reviews
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I just received my first order
I just received my first order. I started with the extreme low does..25 Of GLP weight loss. I have been on the name brand 3 years ago and lost 30 pounds but Blue Cross stopped covering it- and it ruined everything I accomplished -the weight came back on . My daughter actually told me about this company- she has been on the medication for 6 months and lost 30 pounds. That was how long it took me on ozempic. So the price is comfortable for me since I am on Social Security. Getting the med is about 2 weeks. It comes in a cold pack box- Perfect-Lots of needles and alcohol pads.I m thrilled .. I do not expect any weight loss for the first month- that was how it was on Ozempic. You just have to let the medication settle into your system Expect about 1/2 pound- 1 pound a week later. That is safe weight loss and it does take time. .
23 April 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this—and you’re absolutely right. Safe, effective dosing does take time, and allowing your body to adjust gradually is an important part of the process.
We’re so glad to hear your experience getting started has been a positive one and that everything arrived as expected. It sounds like you have a great understanding of the journey ahead, and we’re excited to be part of it with you.
Wishing you continued success—you’ve got this!
Great experience all around
Great experience all around. Medication was safe and successful, and reps are all courteous and reachable. Customer service across all is great .
23 April 2026
Unprompted review
Reply from OrderlyMeds
We love seeing feedback like this—thank you! Knowing everything felt smooth, supportive, and reliable from start to finish is exactly what we aim for.
Really appreciate you taking a moment to share your experience with us
Reply from OrderlyMeds
This is so lovely to hear—thank you for taking the time to share it! Hailey truly cares about making sure patients feel supported, so it means a lot to know her kindness and helpfulness stood out to you.
We’ll be sure to pass this along to her—it will absolutely make her day. We’re really lucky to have her on our team 💙
Great Customer Service
Very knowledgeable and patient! Figured out the issue I was having and was able to help me fix it.
22 April 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this! We’re glad to hear your issue was resolved and that you felt supported throughout the process.
It means a lot to know our team was able to help and make things easier for you
The chat/ai is mostly worthless
The chat and ai creators are infuriating Because they don't offer all issues and no "other" option is available
21 April 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team. We apologize if the chat or AI can feel confusing at times; there are instances where additional information is needed for the health screening team and/or Medical to confirm eligibility and, if appropriate, review dosing history to prescribe a safe dose.
We do have a Customer Success phone line, and we can see you were able to connect with the team there as well.
If there’s anything further you’d like us to review, we’re here to help.
Have been using Orderly Meds for my…
Have been using Orderly Meds for my Tirzepatide now for a little over 1 year. My first couple of orders were great, and customer service was also great. I have lost a total of almost 50 lbs. However within the last 6 months the company has totally gone downhill. Ordering became a nightmare, customer service is hit or miss(they never answer calls or texts). In Dec I checked in and placed my order for Tirzepatide 15mg. I received my order, from Casa Pharmacy the bottle was smaller than my pinky finger, and the medication was red. I immediately tried contacting Customer service, but no one answered. I emailed the medical team asking if I had the correct meds since it was so completely different from what I was used to. I was informed that the meds were okay and it's red because it was mix with B12. I told the medical team I never requested B12, but she said unless I am allergic to B12 it's okay. In Feb I did my check in, and my meds came from Smart Rx with no additives. In March and April I did my check in and again received a messages from Casa Pharmacy saying I ordered Tirzepatide 15mg with B6.
The medication that is coming from Casa Pharmacy is not working. After finally speaking to a customer care rep today, and expIaining that I have not lost any weight and my food is back I was informed that Orderly no longer has pure Tirzepatide and it's all being mixed with B6 or B12. I was also told that am not the only one that has expressed no weight loss, other patients are experiencing the same issues. I even told the rep this will probably be my last order with them because the medication that is coming from Casa Pharmacy is not working, and she didn't seem concerned. I have now left 3 messages for a supervisor to contact me, and still have not heard back from anyone. I am now out of $300 for a month supply of Tirzepatide that will be watered down from Casa Pharmacy. With that being said I will be switching to a different company going further.
22 April 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team.
We appreciate you taking the time to share your experience, especially after being with us for over a year, and we’re glad to hear about your progress—that’s a meaningful accomplishment.
We do want to clarify a few points. Due to regulatory changes, compounded tirzepatide is no longer offered without additives. Our pharmacy partners now provide individualized formulations, which may include additives such as B6 or B12, based on medical review and patient responses at the time of ordering. These are not “watered down,” and all formulations are prescribed within appropriate dosing parameters.
Medication response can vary, and it’s not uncommon for patients to experience changes over time. Our Medical team is available through the patient portal to review symptoms, dosing, and any concerns to help determine the best path forward.
We also want to note that we are always working to improve our systems and responsiveness, and feedback like this is taken seriously.
If you would like to revisit your case, we would be happy to review it further—please feel free to reach out and request Management directly.
MADELINE IS AMAZING
MADELINE IS AMAZING! So helpful, knowledgeable & her PATIENCE, ASTOUNDING! I’m an old lady, when I get talking I forget to stop 🤦🏼♀️🤦🏼♀️. Madeline was so compassionate & kind, she never made me feel rushed & she answered all my questions! Madeline brightened my day more than I can express! I would love if Madeline could be recognized for her amazing work ( but much more) AND SHE DESERVES A RAISE & PROMOTION ! THANK YOU MADELINE!!
21 April 2026
Unprompted review
Reply from OrderlyMeds
This absolutely made our day—thank you so much for sharing this! 💙
Madeline truly is something special, and it means so much to hear how supported, cared for, and comfortable you felt speaking with her. The fact that she made you feel unhurried and took the time to answer everything with patience and kindness is exactly what we hope every patient experiences.
We’ll be sure to pass this along to her—recognition like this means more than you know (and we agree, she’s amazing! 😊)
Thank you again for taking the time to share this—it really does mean a lot to our team.
Excellent service
Very good experience! Appreciate who I talked to, answered all my questions very sweet lady!
21 April 2026
Unprompted review
Reply from OrderlyMeds
This is so lovely to hear—thank you for sharing! It’s great to know you felt comfortable, supported, and able to get all your questions answered.
We’re really glad you had such a positive interaction—it means a lot to us
Lies! They'll say anything for you to buy.
I am livid. The customer service reps called me many times. I had begun the process online but was hesitant to continue because their site didn't say whether the semaglutide was mixed with B12. I cannot tolerate B12. I told the representative this and was assured my semaglutide would not be mixed with it. It took weeks of back and forth with "doctors" asking for additional information (that I had already provided multiple times such as images of my previous prescriptions) and my meds were finally shipped. Sure enough they have B12 mixed in. When I contacted Orderly I was told none of their meds are "pure" anymore, and no refund. So the customer service people either don't know anything or they say whatever it takes for you to buy.
21 April 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team.
We understand how concerning this situation would feel and appreciate you sharing your experience. We do want to provide some clarification—our medications can include different additives, which are selected by the Medical team based on each patient’s health history and responses on the sensitivity questionnaire. If a sensitivity is indicated, that is taken into account during prescribing.
We had also requested some additional information so we could review your specific case more closely and reach out directly to assist, but did not receive a response.
We take feedback like this seriously and are always open to reviewing concerns in detail when we’re able to connect and gather the necessary information.
If you would like to revisit this with us, we’re here and happy to help.
My customer support guy was WONDERFUL!
My customer support guy was WONDERFUL!
20 April 2026
Unprompted review
Reply from OrderlyMeds
We love hearing this—thank you! It’s always our goal to make every interaction feel easy, helpful, and genuinely positive.
We’re so glad your experience stood out 💙
Excellent processing time.
So I left them a one star review previously because I had issues getting my refills in a timely manner.
I decided to try one more time to see how the service was before I tried a different site.
I had a totally different experience with a quick refill.
I have to give 5 stars for the service, this was a quick easy process and I hope it stays this way going forward.
20 April 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for giving us another chance—we truly appreciate it. We’re sorry for the issues you experienced previously, and we’re really glad to hear this most recent experience was a smooth and quick one.
This is exactly the level of service we aim to provide consistently, and we fully expect your future orders to reflect the same.
Thank you again for your trust and for sharing this update. Please don't hesitate to reach out to Breanna with Management should you need anything!
Beware if you no longer want to use them
Ordering was pretty easy but the side effects were significantly worse than other GL1Ps I have used in the past. I went back to the old company I previously used. I cancelled my subscription and didn’t do another sign in for my next shipment. I get daily calls and reminders to check in……
I finally talked with a live person who said my email doesn’t match what they had on file…..I then logged in with my information which also included the email the rep said wasn’t right
17 April 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team.
We’re sorry to hear the side effects were more significant for you, and we understand why you chose to return to what previously worked.
Regarding communication, reminders are sent to ensure patients don’t miss their check-ins, though we understand how that may feel excessive and appreciate the feedback. For account-related concerns, it is important for us to verify patient information for privacy and safety. If the details provided on a call do not match what is on file, we are not able to access or discuss the account.
If you’re open to it, we’re happy to review this further and help resolve any remaining issues.
Super successful!
Super successful!! I have already recommended to my peers. I hit my goal super fast and I feel so much healthier.
17 January 2026
Unprompted review
Reply from OrderlyMeds
This is amazing to hear—congratulations on hitting your goal so quickly! We’re so glad you’re feeling healthier and seeing such great results.
It truly means a lot that you’ve recommended us to others—thank you for trusting us to be part of your journey 💙
Excellent Customer Service
Answered all my questions. Kind and patient
17 April 2026
Unprompted review
Reply from OrderlyMeds
Thank you for sharing this, Shannon! We’re so glad you felt supported and that all your questions were answered with care and patience.
That’s exactly the experience we strive to provide 💙
Excellent customer service and…
Excellent customer service and professional support.
25 March 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for your kind words! We’re glad to hear you had a positive experience with both our customer service and support—it truly means a lot to us
The WORST customer service I have EVER…
The WORST customer service I have EVER experienced. I had issues with my January check in because it wouldn’t save my new card and the existing two were cancelled due to fraud. I didn’t have time to call as the first 3-4 months of the year are extremely busy with work, kids and extra curriculars. I finally got around to calling and asked the agent to help update the card. He did. I asked to have this order cancelled so I could order multiple months at the same time. He put in for the cancellation. The doctor messaged right after we hung up and said they put through the prescription. I immediately responded and asked them to cancel it because they had the wrong vitamin B in it as well and I have an intolerance to it. I also let them know there was already a cancellation in progress. They ended up cancelling the script at the pharmacy and making a new one! AFTER support told me they couldn’t guarantee cancellation once it hits the pharmacy. No one is fully reading my messages and thus the order is probably not going to be cancelled and to no fault of my own. This has been the most ridiculously frustrating 2 days of back and forth and all because customer support won’t fully read messages or notes and neither do the doctors. I requested to cancel my entire membership at this point and will be disputing the charge on my card. Ridiculous to put your customers through this simply because you won’t read a message in it’s entirety.
14 April 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team. We understand how frustrating this experience has been and appreciate you taking the time to share your feedback.
Our records show that your order has been successfully cancelled and is currently pending refund.
We do want to clarify that once a prescription is in process, there can be overlapping communication between support, the Medical team, and the pharmacy as steps are being taken to stop fulfillment. While this can sometimes feel disjointed, actions were taken to prevent the order from being completed.
We always aim to provide clear and timely communication, and we appreciate your feedback as we continue to improve that experience.
If there’s anything further you’d like us to review, we’re here and happy to help.
My first order with Orderly meds was…
My first order with Orderly meds was positive. The second order was terrible. The website is not clear on how to increase dosages over several months, so I will be on the same dose for 3 months. I called and there is no way to change it they say. You are paying more for less. What a gimmick. I can longer recommend this company. Customer service is terrible. Also, customer service is AI, a live person will call within 24 hours, it'll be too late to cancel or change your order.
13 April 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team.
We did request additional information so we could further review your concerns and reach out, and we are still happy to look into this and assist.
We also want to clarify that you are not paying more for less. There are medical guidelines and limitations on how dosing can be safely titrated, and those decisions are made by the Medical team based on patient safety and the information provided at the time of order.
If you would like to reconnect and provide the requested details, we’re more than happy to review this further and help.
Great Customer Service.
Had a call from Jaime today just to check in. He was absolutely amazing! Super polite, super helpful and honestly a very good conversation while he made some adjustments to my account. 10/10 amazing customer service because of him.
14 April 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this, Jaimie! We’re so glad to hear you had such a great experience—our team strives to provide exactly that level of support and care.
It means a lot to know one of our agents made such a positive impact. We truly appreciate you taking the time to share your experience 💙
Save your time
Have been denied and have not received a refund. The customer service response time is abysmal
14 April 2026
Unprompted review
Reply from OrderlyMeds
Hi Devan, we apologize for any frustration caused. The Medical team does not handle refunds directly, however we can confirm that your request was escalated to the appropriate team within 24 hours of us being notified of status.
Your refund has now been processed.
If you have any additional questions, we’re here and happy to help.
Loveeee orderly meds
Loveeee orderly meds! Great customer service and medication. Lost so much weight!!!
14 April 2026
Unprompted review
Reply from OrderlyMeds
Ella, we love hearing this—thank you so much for sharing!! We’re so happy you’ve had a great experience with both the care and the medication, and it’s amazing to hear about your progress!
We’re cheering you on and so glad to be part of your journey 💙
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