OrderlyMeds Reviews 593

I ordered a 3 month supply of compounded semaglutide through OM after having a prescription through Noom. I lost close to 15 lb in the one month that I used Noom's product. When I switched over to orderly meds the first thing that I noticed upon my first injection was that I had zero side effects I also didn't have any appetite suppression. I increased the dose, and literally no matter how much I increase it there were no side effects and next to zero appetite suppression. I attempted to get a refund based upon the fact that the medication do anything that it was supposed to, their website provided false information about the number of customers who had lost weight and all the pounds that they had lost basically just false advertising. My refund attempt was denied and at the end of the three months I had not lost a single pound. I ended at the same weight that I started. I cannot recommend a product that does not do what it's supposed to. Customer service sucks and the text messages that they send you weekly are annoying as heck. Their doctors recommended that I request a refund they did not give me one. I would not use this company if I were you, there are better options available.

Do NOT use this company! They will not give you a refund or take their product back no matter the circumstances. You have no access to a medical provider to have virtual calls only communication via text. I texted back and forth 5 times and called them once to stop my order from shipping as a new customer. They shipped it anyway. Now they won’t take it back or refund. They said I had to contact them before it left the pharmacy, which I did! I’m having severe symptoms with b6 and b 12 and they shipped the meds anyway! I should have stayed with my previous company!!!

I was already on compounded semaglutide 2.4mg. The process was smooth and reliable. The doctors/NP were easy to contact and deal with through phone/txt or the website's medchat.

A+

You’re always there to help the person that I talked to today was so personal and so caring. It was like asking a best friend questions and she could explain it so that I could understand it and I appreciate that.

Update and response to Orderly’s false response: They never have tried to contact me or resolve this. This company does nothing but lie and deceive their patients!

I have been told management will call me and they never do. I have email and text proof of everything and still they will not properly address their errors.

Two major issues with this company. First issue: I was prescribed semaglutide 4.5mg/ml (6.75MG) 6.75MG/1.5ML in January and that is basically 150 units. The step regimen I was on (6 units for 4 weeks, 11 units for 4 weeks, 22 units for 4 weeks) would calculate to me needing 156 units. That’s also assuming that there wasn't any spill or loss from pulling the medication in the needle for injection (which does happen and why most pharmacies provide a little more in the case of an injectable) . So basically, there was no room for any type of small typical error and left me 6 units short of what I was prescribed. Orderly meds openly admitted to me that they changed the pharmacy they were using (perfection RX) because they aware of the pharmacy regularly shorting people on medications.
Second issue: I did my 3 month check in on 4/7/26 in the morning and reported no changes and all was fine. On my current medication. The nurse immediately wrote a new script 4/7/26 at 11PM (when I was asleep and could not realistically get back to them to discuss anything) and stated that they were renewing my current prescription. She wrote that she saw that I was on Semaglutide/B12 1.7mg/1mg/0.5mL. and would be refilling the medication I was currently taking. This is a NOT what I was previously on and a completely different prescription from what I was previously prescribed. The nurse clearly did not read my chart and clearly indicated this in her text by stating she saw what I was on before and then wrote the prescription incorrectly. When I woke up the next morning, I saw that the script was already being processed at the pharmacy at 5:02 am and being delivered next day. I had absolutely no chance of discussing this or alerting orderly meds of their incorrect prescription being written. The first time I ordered they also sent the script to the pharmacy almost immediately without any type of consultation and then it took 3 weeks to get the meds from the pharmacy, and I had to bug them constantly to get my order. I thought it would be the same this time but basically got a 48 hour turn around (which isn’t bad if they actually prescribed the correct medication). Clearly, they immediately send the script to the pharmacy without talking or reviewing it with the patient in order to take the money from the patient and not refund it under their policy of not being able to do anything after the script is sent to the pharmacy. This is clearly a scam to get your money and not be held accountable for any errors that may occur on their end. Furthermore, this is medical negligence to say to a patient that they are prescribing the same medication as previously prescribed when it clearly shows in my chart a completely different prescription. Yes, I know it is just a B12 additive, but my skin breaks out on B12 and they should have inquired with me that the script was being changed and follow-up with me to see if this was ok. Every single doctor I have seen when changing my medications discusses it with me before writing or sending off a prescription. This nurse was clearly rushing through my chart, not paying attention or even reading what I was actually taking and just rubber stamping a cookie cutter prescription and not doing her job. Pure medical negligence.
I contacted Orderly meds immediately when I saw the prescription was wrong and prior to even receiving the meds (literally less than 24 hours from the time the script was sent to the pharmacy and the time I contacted them). They acknowledged the error, acknowledged also that on my previous order I was shorted on medication and refused to make things right. They refused to refund me. They refused to send a new correct prescription even after acknowledging the script that was written was wrong. Their reasoning was “once a script is sent to the pharmacy, we cannot make any changes or refunds.” How in the heck can a person even have a chance to contact them if they notice a problem with the script when Orderly meds sends a script instantly to a pharmacy without even waiting for a reply back from their text consultation. And how in the world is it OK to acknowledge you wrote a script incorrectly and refuse a refund or to resend the correct medication. I will be reporting the nurse that made this error to the appropriate licensing agency.

It took multiple attempts via email and text messages to get to the order received text. Some of it was my problem with the camera but the multiple text messages saying that I could finish with a new link but I had submitted only to get another request for photo ID. I was just resilient and got through the process thank you the price is better than Lilly Direct.

The person I spoke to told me that the compounded medication can be stable after 1st access for 28 days to 3 months depending on the compounding pharmacy. I have worked in a compounding pharmacy for 20 years. Never has any vial we dispensed, been stable for longer than 28 days. After much research I found information that this can be true if preservatives are added for extended stability. The vial however said to "discard 38 days after first puncture". When called back they argued that that was wrong. The compounding pharmacy labeled the medication wrong? They refused to give out the pharmacy #. Very concerning. I will calling the FDA .

The ordering is fast, you get a response if you have a question

Great communication. Friendly. Patiently listened to my questions and answered them.

They don’t deserve any stars at all. DO NOT USE THIS COMPANY!!!! It’s all a total scam and they are the most incompetent and unprofessional group of people and they have no business profiting from dealing with PATIENTS MEDICALLY but they have no interest whatsoever in being mindful of anyone’s well being because they only care about money. With that being said, do not take your medical needs to the kind of individuals and company that don’t care about you in the least. I am going into the details of my personal experience with them but I assure you that I am justified for saying what I have said in this review and I would strongly suggest finding a different source for yourselves. I feel like there is no way anyone would be able to leave a positive review for them and it makes me strongly question the validity of the ones that I have come across. Just saying. PLEASE HEED MY ADVICE AND DON’T RISK IT BECAUSE THERE ARE SO MANY DIFFERENT OPTIONS AND YOU DO NOT WANT TO MAKE THIS YOURS!!! IF ORDERLY MEDS READS THIS MY LAST NAME IS HYDER BUT MY GOOGLE ACCOUNT SHOWS BROOKS…. KNOW THAT YOU PROBABLY DO NOT CARE THOUGH BUT I JUST WANTED TO POINT THAT OUT!!

I ordered a GLP Tirzepatide w/ Glycine and B12 from OrderlyMeds and experienced notable side effects. When I reached out to request a refund due to those side effects, I was told they do not guarantee refunds once medication has been dispensed — and that if I wanted to continue treatment, I would need to place a new order at the current price.
There was no consideration for the fact that I had an adverse reaction to their product. No accountability, no flexibility, no real support.
If you’re considering ordering from them, make sure you understand that once the product ships, you’re on your own — regardless of how your body responds. I will not be returning as a customer, and I strongly encourage others to do their research before purchasing.

I am losing weight like they said I would.They followed up with me and were helpful with questions.

I was very excited to start this tirzeptide journey with Orderly Meds. It took over two weeks to get the meds. I had been taking semiglutide thru someone else. When I got my order I was absolutely shocked to see the small vial that is supposed to be for 3 months. I've never seen such a small vial. I immediately got in contact with them about the fact I was taking semiglutide at high dose and twice a week.was told give it a chance. I'm taken my 3rd shot and nothing at all! Have notified them that my appetite isn't suppressed at all and no side effects. It's just not working. I am now just sent thru this same loop with the same words. Just being looped and I'm unable to get logged in on website since complaining and reaching out to care team. I'm not being heard at all! I feel I have been scammed out of $449. Beware when starting with this company! Th vial is 1/4 of a regular vial I'm used to taking. They've gotten my money and I'm unable to log on and ask for a refund or for this to be corrected. I'm very unhappy! Leasa D.

My experience has been super easy. I was nervous going in. Worried about setting everything up and doing the tele visit. It was all very well explained and easy.

I’m expressed how Orderly has been walking me through every step from the moment I signed up. Today was my first shot so I called with questions someone helped me immediately and answered all my questions

This product has worked wonderfully for me; I'm down over 50 lbs, my A1C is down from pre-diabetic levels to 4.5. Just what I needed to suppress my appetite.

Shorted medication multiple times. The first time they gave me a $100 credit. The 2nd time they offered me a $50 credit. Thought that was odd since it was the second month (in a row) that it happened. Also, last month they shipped my order to a city 400 miles away. The previous month it was sent to a neighbors house. They were great for the first few months but now it feels like these folks have no idea what they’re doing. I’m switching. It feels like literally any other company would be better.

I would give zero stars if possible. This place is a scam. They use Casa Pharma Rx for the meds. They basically sent me 2 months worth of B12. The meds was garage. And I was on Sema for 7 months prior to Orderly and had great success. While with Orderly I lost absolutely 0 lbs. I actually gained a few lbs. And they overdosed me on B12. Literally. I only took 3 shots out of 2 months worth of meds and the amount of B12 in the shots broke me out so badly. Mind you, I am 43 years old and Never had a problem with acne in my life until then. It broke out my face, neck, chest and back out so bad. My family doctor said I was literally overdosed on B12 and due to the amount that was in my system it could take months to get it cleared up. I reached out to Orderly numerous times and they didnt care. However they continued to send me invoices to purchase more meds. I reached out to the dr that prescribed the sema and she was of no help either. I immediately switched to another company and I am happy to say I am losing weight again however Im still trying to get the acne to clear up. I saw online Orderly has an open law suit now as well. They do not care about their customers. All they want is our money. Their website and app is junk too. It never worked. I was always told there was a new update coming soon but no fix. They need shut down completely and Casa Pharma does too. I filed a complaint on both companies with the BBB and the pharmacy board for Casa. Do not waste your money!

Side note: Ive noticed Orderly has replied to numerous people's reviews on here but hasnt commented on mine! 🤔

They are caring and super helpful. The company calls or texts me to check in and their customer support has been amazing. Glad to have my medicine ordered from Orderly Meds!