Optics Warehouse Reviews 2,415

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and the wide selection available, often highlighting competitive pricing. The delivery service is frequently mentioned as fast, efficient, and well-packaged, ensuring items arrive in excellent condition. People also appreciate the outstanding customer service and the helpful, knowledgeable staff. However, some customers also noted occasional issues with delivery speed, with a few experiencing delays or needing to chase their orders. A small number of people also reported receiving incorrect items or encountering difficulties with order tracking information.

What people talk about most

Product

Consumers express high satisfaction with the products, frequently highlighting their excellent quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

People report positive experiences with service. Customers consistently praise the outstanding and excellent... See more

Price

Reviewers mention positive feedback about price. Customers are consistently pleased with the competitive and... See more

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had several recent experiences with this company. I've bought 3 scopes, 2 new and 1 previously owned. I've also traded-in 2 scopes, a Garmin 701 Ballistic location device. Additionally I'm curre... See more

Company replied

Rated 5 out of 5 stars

Optics run low priced product competitions continuously and there will always be a prize that suits your requirements. If you’re willing to take a punt you always have a good chance of winning. I’m ab... See more

Company replied

Rated 5 out of 5 stars

I have just bought a DNT Optics TNC335R ThermNight & HIKMICRO Falcon FQ35 2.0 Hand Held Thermal Imager Monocular from them got a courtesy call from them to make sure of the purchases from a very nice... See more

Company replied

Rated 5 out of 5 stars

Optics warehouse is the go to website for anything required for shooting related equipment. They offer a tremendous amount of scopes at a wide price range. I’ve bought a number of scopes from them ne... See more

Company replied


Company details

  1. Hunting Store
  2. Sporting Goods Store

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Competitive prices

Competitive prices. Helpful when asking for advice. Quick delivery.

3 March 2026
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Reply from Optics Warehouse

Thank you for your wonderful review! We’re delighted our team could provide helpful advice and that you enjoyed both our competitive prices and fast delivery.

Your support means a lot to us!

Rated 5 out of 5 stars

Prompt delivery and a good secondhand…

Prompt delivery and a good secondhand optic at a competitive price.

2 March 2026
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Reply from Optics Warehouse

We’re so pleased to hear this! Your satisfaction with both the optic and our prompt delivery means a lot to us.

Rated 5 out of 5 stars

IR TORCH

Great product , delivered on time and well packaged

3 March 2026
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Reply from Optics Warehouse

Thank you for your great review we're pleased to hear you’re happy with the product and that it arrived on time and well packaged.

We appreciate your support and hope to serve you again soon.

Rated 5 out of 5 stars

Excellent Service

Having spoken with Lloyd his experience and un bias advise was invaluable. I will be a returning customer.

3 March 2026
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Reply from Optics Warehouse

Thank you for the great feedback. We're pleased you found Lloyd’s experience and unbiased advice valuable, and we look forward to assisting you again.

Rated 5 out of 5 stars

Optics Warehouse always ship quickly

Optics Warehouse always ship quickly, with my experience showing items arriving within 24 hours. First Class service with generally good stock levels, something that is rare these days with many suppliers watching their Working Capital.
Rob Dewin

2 March 2026
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Reply from Optics Warehouse

Thank you for the great review. We're delighted to hear you've consistently received fast delivery and good service from us. We work hard to keep strong stock levels and dispatch orders quickly, so it's great to know this is appreciated.

Thanks again for your support.

Rated 5 out of 5 stars

Always enjoy having a dabble in their…

Always enjoy having a dabble in their comps when I'm not scanning their catalogue, even winning a night vision scope a year or so ago.

1 March 2026
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Reply from Optics Warehouse

Thanks for the kind words! We’re thrilled you enjoy our comps and congrats again on your night vision scope win!

Rated 1 out of 5 stars

SENT FAKE ITEM

Brought a used nightforce nxs from them for £1100 opened it up looked legit then 2 months later I finally get the time to mount it and take it out which is when I noticed it wasn't very clear I contacted nf and they confirmed it's a counterfeit optic the optic is now with them and I'm still waiting for a response 9 days later I'm out of £1100 with nothing to show for it I just want a refund

11 March 2026
Unprompted review
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Reply from Optics Warehouse

Daniel,

Please be assured that we have certainly not ignored your enquiry. As mentioned in our previous email correspondence, we take matters like this very seriously and therefore needed to make the appropriate enquiries.

We have not left you without a response for nine days, as the unit only arrived with us earlier this week. As you can appreciate, it takes some time to gather the necessary information about the unit and trace its origin, particularly as the original purchase was made some time ago.

We have since been in touch with a resolution that we hope is suitable for you - and if you have any further enquiries please dont hesitate to call us.

Rated 5 out of 5 stars

Highly recommend optics warehouse

Highly recommend optics warehouse, great service and excellent delivery, have use many times and will continue to use them, have even won an optic draw twice so recommend that as well

4 March 2026
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Reply from Optics Warehouse

Thank you so much for your fantastic review Jed! We’re delighted to hear you’ve had such positive experiences with our service and deliveries, congratulations on winning the optic draws twice! Your continued support means the world to us, and we can’t wait to assist you again in the future.

Rated 5 out of 5 stars

Optics Warehouse is the first company I…

Optics Warehouse is the first company I go to for my shooting optics and shooting supplies. They are always available to give advice and help with any questions you may have.

1 March 2026
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Reply from Optics Warehouse

Thank you so much for your kind review Peter!

We’re really pleased to hear that Optics Warehouse is your first choice for shooting optics and supplies. Our team always aims to provide helpful advice and support, so it’s great to know you feel confident coming to us whenever you have questions.

We truly appreciate your continued trust and support, and we look forward to helping you again in the future. Thanks for taking the time to share your experience!

Rated 5 out of 5 stars

great company

always a great company to deal with

4 March 2026
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Reply from Optics Warehouse

Thanks for the great review and continued support Scott.

Rated 5 out of 5 stars

Hikmicro stellar 3.0 SH35L3.0

Wasn't sure about buying at first so I gave them a call and ask them about a certain thermal scope he gave me some great info about and if I wasn't happy with it could send it back but the info he gave me was so accurate I've bought it's brilliant very happy

2 March 2026
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Reply from Optics Warehouse

Thank you so much for your fantastic review Darron! We’re thrilled to hear that our team was able to provide helpful and accurate information, and that your experience with the Hikmicro Stellar 3.0 SH35L3.0 has been brilliant. Your satisfaction means a lot to us, and we’re delighted that you’re so happy with your purchase.

If you ever have any questions or need further support, don’t hesitate to reach out, we’re always here to help.

Thanks again for taking the time to share your experience!

Rated 5 out of 5 stars

Quick delivery and well packed as…

Quick delivery and well packed as usual. Great price and really nice scope. Very pleased. Thanks.

27 February 2026
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Reply from Optics Warehouse

Thank you for your kind review! We're really pleased to hear you're happy with the quick delivery, packaging, and your new scope. We appreciate your support and hope you enjoy using it!

Rated 5 out of 5 stars

⭐ Great Prices and Fast Delivery

Using Optics Warehouse is straightforward and easy. The website provides great information about all the products, which makes choosing the right item simple. The prices are very competitive, the checkout process is quick and hassle-free, and the packaging is excellent. Postage and delivery were also fast. Overall, a great buying experience.

27 February 2026
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Reply from Optics Warehouse

Thank you so much for your wonderful review Dean! We're thrilled to hear that you found our website easy to use and our product information helpful. It’s great to know that our competitive prices, smooth checkout, and fast delivery made your experience enjoyable. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Ideal transaction.

I was fortunate to win one of OW's prize draws.
They contacted me to confirm address on Thurs, I replied Fri, The item arrived Saturday. What more can you ask for?? Nothing!

3 March 2026
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Reply from Optics Warehouse

Thank you so much for your wonderful review Wayne! Your kind words mean a lot to us, and we’re delighted we could make the experience smooth and enjoyable for you. Enjoy your prize, and we hope to surprise you again soon!

Rated 5 out of 5 stars

Great price and good service

Great price and good service

27 February 2026
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Reply from Optics Warehouse

Thanks for the 5 star review. We love to get the great feedback that the customer is happy with our prices and service.

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