Optics Warehouse Reviews 2,415

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and the wide selection available, often highlighting competitive pricing. The delivery service is frequently mentioned as fast, efficient, and well-packaged, ensuring items arrive in excellent condition. People also appreciate the outstanding customer service and the helpful, knowledgeable staff. However, some customers also noted occasional issues with delivery speed, with a few experiencing delays or needing to chase their orders. A small number of people also reported receiving incorrect items or encountering difficulties with order tracking information.

What people talk about most

Product

Consumers express high satisfaction with the products, frequently highlighting their excellent quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

People report positive experiences with service. Customers consistently praise the outstanding and excellent... See more

Price

Reviewers mention positive feedback about price. Customers are consistently pleased with the competitive and... See more

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had several recent experiences with this company. I've bought 3 scopes, 2 new and 1 previously owned. I've also traded-in 2 scopes, a Garmin 701 Ballistic location device. Additionally I'm curre... See more

Company replied

Rated 5 out of 5 stars

Optics run low priced product competitions continuously and there will always be a prize that suits your requirements. If you’re willing to take a punt you always have a good chance of winning. I’m ab... See more

Company replied

Rated 5 out of 5 stars

I have just bought a DNT Optics TNC335R ThermNight & HIKMICRO Falcon FQ35 2.0 Hand Held Thermal Imager Monocular from them got a courtesy call from them to make sure of the purchases from a very nice... See more

Company replied

Rated 5 out of 5 stars

Optics warehouse is the go to website for anything required for shooting related equipment. They offer a tremendous amount of scopes at a wide price range. I’ve bought a number of scopes from them ne... See more

Company replied


Company details

  1. Hunting Store
  2. Sporting Goods Store

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very reliable company

Excellent service. Very happy with quality of product pricing and delivery, no problems and will continue to order from this company.

26 February 2026
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Reply from Optics Warehouse

Thank you for the review and continued custom

Rated 5 out of 5 stars

Brilliant team, excellent customer service, and fantastic value for money

I recently got into target shooting and needed a new scope for 100m and beyond. Several friends recommended Optics Warehouse, and I’m really glad I listened.

Even though they have a good AI chatbot, I preferred speaking to someone directly and that was easy to arrange. The team was approachable and helpful from the start, which gave me confidence to place my order. Delivery was quick and smooth.

What really stood out was the after-sales support. When I started zeroing my scope, I realised my Wulf Hurricane behaves a bit differently, so I reached out for advice. Once again, I got a fast response with clear and practical guidance, which made a real difference.

Now everything is dialled in and working perfectly so I'm happy as Larry! George, you are a star! :-)

Brilliant team, excellent customer service, and fantastic value for money. Highly recommended!!!

23 March 2026
Unprompted review
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Reply from Optics Warehouse

Thank you so much for your kind words - we really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice

18 March 2026
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Reply from Optics Warehouse

Thank you for your kind feedback. We’re delighted to hear you found our service and advice helpful, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great variety of prizes on the draws

Great variety of prizes on the draws. Easy check out for the purchase

10 March 2026
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Reply from Optics Warehouse

Thanks for sharing your experience! We’re glad you liked the range of prizes and that checkout was hassle-free.

Rated 5 out of 5 stars

Great fast service

Great fast service highly recommended.

2 March 2026
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Reply from Optics Warehouse

Thank you for your kind words! We’re thrilled you enjoyed our fast service and truly appreciate your recommendation

Rated 5 out of 5 stars

So impressed by my Arken scope that I…

So impressed by my Arken scope that I decided to purchase a second one .ordered on line order received,again no problems received scope within a couple of days.Very good service from this company.

2 January 2026
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Reply from Optics Warehouse

Thank you so much for your fantastic review! We’re absolutely delighted to hear how impressed you are with your Arken scope and even more so that you chose to come back and purchase a second one.

It’s great to know that your ordering experience was smooth and that your scope arrived quickly without any issues. Providing reliable products and efficient service is something we take a lot of pride in, so your feedback really means a lot to our team.

We truly appreciate your continued support and look forward to serving you again in the future. If you ever need anything, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Helpful expert staff & expediency.

The staff were extremely quick with quotes, helpful with advice and assistance, on my insurance claim. This was during the very busy Christmas period.

14 January 2026
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Reply from Optics Warehouse

Thank you so much for your wonderful feedback.

We’re delighted to hear that our team was able to provide quick quotes and helpful advice while supporting you with your insurance claim especially during the busy Christmas period. We know how important timely and reliable assistance is, and it’s great to know our efforts made a positive difference to your experience.

Your kind words mean a lot to us, and we’ll be sure to share them with the team. If there’s ever anything more we can help you with, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Great service

Great service, product as described.

17 March 2026
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Reply from Optics Warehouse

Thanks for the great feedback! We’re glad our product and service met your expectations.

Rated 5 out of 5 stars

Optics warehouse help

Optics warehouse back in feb , helped me out with a lifetime warranty with an old scope.. Very impresfive , thankyou

4 February 2026
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Reply from Optics Warehouse

Thank you for your kind review! We're delighted to hear that our team was able to assist you with your scope and honor the lifetime warranty. It’s great to know you had a positive experience with us. If you ever need anything else, we’re always here to help. Thanks again for your support

Rated 5 out of 5 stars

Great service and products

So far I've ordered and received a couple of scopes, scope rings and mounts. All the items were received well packaged and arrived in a timely fashion and worked as advertised at the range.
I've even won on one of their draws, a torque screwdriver, unfortunately I've never won a scope to use it on.

25 February 2026
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Reply from Optics Warehouse

Thanks so much for the fantastic 5 star review!

We’re really pleased to hear everything has arrived safely, on time, and performing just as it should out on the range that’s exactly what we like to hear. Sounds like you’ve got your setup dialled in nicely already.

And congrats again on winning the torque screwdriver! It’s a solid bit of kit… Fingers crossed your luck strikes again soon, we’ll be rooting for you in the next draw!

If there’s ever anything you need, we’re always here to help. Happy shooting!

Rated 5 out of 5 stars

Quick and easy

Quick, easy, good deal. Fits well

28 February 2026
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Reply from Optics Warehouse

Thanks for sharing! Glad the process was smooth and the fit is just right.

Rated 5 out of 5 stars

Great company to deal with.

Great company to deal with.. there if you need them for support with a product. Fast replies and faster deliveries 👊🏼

27 January 2026
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Reply from Optics Warehouse

Thanks so much for the fantastic review! We’re really glad to hear you had a great experience with our team. Providing quick support and fast delivery is exactly what we aim for, so it’s great to know it made a difference. We’re always here if you need us

Rated 5 out of 5 stars

Helpful & informative staff

Helpful & informative staff, great product which arrived on time.

4 March 2026
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Reply from Optics Warehouse

Thank you for your wonderful review! We're delighted to hear that you found our team helpful and informative, and that you're happy with the product and timely delivery. We really appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars

Great product at a fantastic price and…

Great product at a fantastic price and delivery superbly quick 5* service.

9 March 2026
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Reply from Optics Warehouse

Thank you for the 5-star review! We’re delighted you’re happy with the product, price, and fast delivery. We really appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Pre owned scope

Outstanding service from these guys. Just taken delivery of a s/h Hawke Frontier scope which appeared to be a real bargain. I’m not a big fan of used stuff but decided to take a chance on this as it was just what I was looking for. The item was exactly as described on the website: “a very well cared for scope” They weren’t joking, it’s like new, even the box was unmarked.
Yeah, you don’t get a Hawke lifetime warranty only 12 months, but it was getting on for half the price of a new one. In addition it was very well packaged and arrived two days after ordering.
Outstanding work guys. Keep it up!!

13 March 2026
Unprompted review
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Reply from Optics Warehouse

Thank you so much for your kind words! We’re delighted your Hawke Frontier scope arrived in excellent condition and was just what you were looking for. We take care to accurately describe and carefully package all our items, so it’s great to hear it made a difference. Your support and feedback mean a lot to us, thanks again for sharing your experience!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Actually being able to speak to someone was a great help whwn ordering, as they guided me throughbwhat I ACTUALLY needed, not what I thought I did. Thanks very much for all your help. I'll ne back!

2 March 2026
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Reply from Optics Warehouse

Thank you so much for your kind words! We’re thrilled we could help you get exactly what you needed and make the process easy. Can’t wait to have you back!

Rated 5 out of 5 stars

Ordered my first ever scope

Ordered my first ever scope with Optics Warehouse and very pleased with it. The website was very easy to navigate and the prices are very hard to beat. Delivery was very prompt. The competition draws are good too. Entered my first one when i ordered the scope and hey i won a FX D1, absolutely buzzing. Optics Warehouse is going to be the first place i go to for any other future purchases and couldn’t recommend them enough to others.

12 March 2026
Unprompted review
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Reply from Optics Warehouse

Thank you for taking the time to leave such a great review. We're glad to hear you found the website easy to use and that your order arrived promptly. Congratulations on winning the FX D1 in the competition draw — that must have been a great surprise! We really appreciate your support and look forward to assisting you with future purchases.

Rated 5 out of 5 stars

Very knowledgable staff that dealt with…

Very knowledgable staff that dealt with me , explained things thoroughly would definitely shop again here and recommend to others, thanks to the young lady and gent that dealt with me.

3 March 2026
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Reply from Optics Warehouse

Thank you for your wonderful review Jim! We're so pleased to hear that our team took the time to explain everything clearly and provided you with a positive experience. Your kind words and recommendation mean a lot to us. We’ll be sure to pass your thanks on to the team who assisted you. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Excellent service from start to finish,

Excellent service from start to finish,
would highly recommend.

3 March 2026
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Reply from Optics Warehouse

Thank you for your kind words! We’re delighted you had a great experience and truly appreciate your recommendation.

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