Optics Warehouse Reviews 2,414

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and the wide selection available, often highlighting competitive pricing. The delivery service is frequently mentioned as fast, efficient, and well-packaged, ensuring items arrive in excellent condition. People also appreciate the outstanding customer service and the helpful, knowledgeable staff. However, some customers also noted occasional issues with delivery speed, with a few experiencing delays or needing to chase their orders. A small number of people also reported receiving incorrect items or encountering difficulties with order tracking information.

What people talk about most

Product

Consumers express high satisfaction with the products, frequently highlighting their excellent quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

People report positive experiences with service. Customers consistently praise the outstanding and excellent... See more

Price

Reviewers mention positive feedback about price. Customers are consistently pleased with the competitive and... See more

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had several recent experiences with this company. I've bought 3 scopes, 2 new and 1 previously owned. I've also traded-in 2 scopes, a Garmin 701 Ballistic location device. Additionally I'm curre... See more

Company replied

Rated 5 out of 5 stars

Optics run low priced product competitions continuously and there will always be a prize that suits your requirements. If you’re willing to take a punt you always have a good chance of winning. I’m ab... See more

Company replied

Rated 5 out of 5 stars

I have just bought a DNT Optics TNC335R ThermNight & HIKMICRO Falcon FQ35 2.0 Hand Held Thermal Imager Monocular from them got a courtesy call from them to make sure of the purchases from a very nice... See more

Company replied

Rated 5 out of 5 stars

Optics warehouse is the go to website for anything required for shooting related equipment. They offer a tremendous amount of scopes at a wide price range. I’ve bought a number of scopes from them ne... See more

Company replied


Company details

  1. Hunting Store
  2. Sporting Goods Store

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great company

Great company, amazing customer service and awesome delivery speed

28 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

Fast service and happy customers—that’s exactly what we aim for! Thanks for the awesome review.

Rated 5 out of 5 stars

Great Service

Full comprehensive range of products to meet all my needs. Great service and delivery.

27 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for the wonderful feedback! We’re delighted to provide the range and service you need, and we look forward to supporting your future requirements.

Rated 5 out of 5 stars

All good

Speedy delivery good price

27 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for your 5-star review, we really appreciate your support!

Rated 5 out of 5 stars

First thing very helpful by the phone…

First thing very helpful by the phone when I asked them about the product and second thing very quick delivery.
Thanks Leo

28 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for the kind words, Leo! We’re pleased we could assist with your questions and get your order delivered so quickly.

Rated 5 out of 5 stars

Excellent service

Excellent service, & fast delivery

27 March 2026
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Reply from Optics Warehouse

We really appreciate your kind feedback, glad we could help!

Rated 5 out of 5 stars

Great service

Great service

27 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thanks so much, Ashley — we’re really glad you had a great experience!

Rated 5 out of 5 stars

Top customer service and delivery was…

Top customer service and delivery was spot on, no complaints from me.

27 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

Hi there! Thanks so much for the 5-star shout-out. We’re thrilled to hear our team took great care of you and that the delivery was spot on. We appreciate the support and hope to see you again soon!

Rated 5 out of 5 stars

Always a brilliant

Always brilliant, my only go to store I ever use, the service is 5*****, great choice with great prices and the knowledge of the staff is second to none, they have helped me out so many times

26 March 2026
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Reply from Optics Warehouse

Thank you so much for the kind review

Rated 5 out of 5 stars

Excellent advice

Excellent advice, excellent service.
I cannot fault them.

26 March 2026
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Reply from Optics Warehouse

Brilliant review thank you so much!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Quick replies. Great alternative options offered. Thanks Sophie.

26 March 2026
Unprompted review
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the feed back and have passed on the compliments to Sophie.

Rated 5 out of 5 stars

All good

All good, I first bought a single Vector Optics Veyron scope to test the quality, then bought four more, all at a good price. Thank you.

1 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

Glad you like your scopes and thank you for the review

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