Optics Warehouse Reviews 2,416

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and the wide selection available, often highlighting competitive pricing. The delivery service is frequently mentioned as fast, efficient, and well-packaged, ensuring items arrive in excellent condition. People also appreciate the outstanding customer service and the helpful, knowledgeable staff. However, some customers also noted occasional issues with delivery speed, with a few experiencing delays or needing to chase their orders. A small number of people also reported receiving incorrect items or encountering difficulties with order tracking information.

What people talk about most

Product

Consumers express high satisfaction with the products, frequently highlighting their excellent quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

People report positive experiences with service. Customers consistently praise the outstanding and excellent... See more

Price

Reviewers mention positive feedback about price. Customers are consistently pleased with the competitive and... See more

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had several recent experiences with this company. I've bought 3 scopes, 2 new and 1 previously owned. I've also traded-in 2 scopes, a Garmin 701 Ballistic location device. Additionally I'm curre... See more

Company replied

Rated 5 out of 5 stars

Optics run low priced product competitions continuously and there will always be a prize that suits your requirements. If you’re willing to take a punt you always have a good chance of winning. I’m ab... See more

Company replied

Rated 5 out of 5 stars

I have just bought a DNT Optics TNC335R ThermNight & HIKMICRO Falcon FQ35 2.0 Hand Held Thermal Imager Monocular from them got a courtesy call from them to make sure of the purchases from a very nice... See more

Company replied

Rated 5 out of 5 stars

Optics warehouse is the go to website for anything required for shooting related equipment. They offer a tremendous amount of scopes at a wide price range. I’ve bought a number of scopes from them ne... See more

Company replied


Company details

  1. Hunting Store
  2. Sporting Goods Store

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This company is going all out to engage…

This company is going all out to engage with customers and offer exciting deals and promotions. Their prize draw is something I look forward to. Staff are helpful and polite. They have a wide range of optics and they are knowledgeable about their products. I would buy from them again

30 March 2026
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Reply from Optics Warehouse

Thank you so much for the kind review

Rated 5 out of 5 stars

Good information and service.

The description of the goods was accurate and accurate stock level was shown so an informed purchase could be made. Approrpiate tracking information was provided when despatched and a reliabe courier DPD was utilised. All in all a good service.

30 March 2026
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Reply from Optics Warehouse

Thank you for the good review

Rated 1 out of 5 stars

It was a competition to win a 4k scope.

It was a competition to win a 4k scope.
It would be nice to be notified that you haven't won anything as I have entered quite a few now and have never had any kind of reply about any of them particular competitions.
Just feels like a waste of money, so I don't think I'll enter anymore.

30 March 2026
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Reply from Optics Warehouse

Thank you for your honest feedback. I’m genuinely sorry to hear that the lack of updates has left you feeling frustrated; that certainly isn't the experience we want for our community.

Because we run several competitions, we typically only contact winners directly to arrange their prizes.

We post all our winners on our website in the Past Winners section so that everyone can see who has won.

Rated 3 out of 5 stars

Ordered on their info.

Ordered a Falcon T50i + and the ranging wheel off the page with the Falcon scopes as when I rang optics warehouse they said it would fit even though my scope isn't mentioned in the description, when found it didn't I typed ranging wheel into their site and numerous came up even custom ones, service is always great of these guys but they need to include the other Falcon ranging wheel on their scope page so people can order with confidence.

2 April 2026
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Reply from Optics Warehouse

Hello,

Apologies for the confusion with your ranging wheel. We arranged to send out the correct wheel when you contacted us directly and it should be with you shortly.
Hopefully this resolves the issue for you.

Rated 5 out of 5 stars

Scope mount

Brilliant company to deal with. Prompt delivery. Very helpful if you need to do a return.

30 March 2026
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Reply from Optics Warehouse

Glad to know we helped

Rated 5 out of 5 stars

Excellent quality service and a…

Excellent quality service and a pleasure to do business with.

29 March 2026
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Reply from Optics Warehouse

Thank you for your kind words! It’s been a sincere pleasure doing business with you, and we’re delighted to hear you enjoyed our service.

Rated 5 out of 5 stars

Great products

Great products, quick delivery and helpful staff

29 March 2026
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Reply from Optics Warehouse

Thank you for taking the time to share your positive experience.

Rated 5 out of 5 stars

Perfect service.

Perfect service.
Quick delivery; good communication and tracking.

29 March 2026
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Reply from Optics Warehouse

Thanks so much for your support, we’re glad everything went well!

Rated 4 out of 5 stars

Very helpful people but few quirky…

Very helpful people but few quirky things
The tracking link just gives you the information again not linked to the tracker (royal mail etc) and due to the poor quality of service from the courier (said Royal Mail) it was 4 days not 24hrs as stated
With all that said uneventful service and will use again if needed

26 March 2026
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Reply from Optics Warehouse

Thank you for your review and for your kind words about our team.

We’re sorry to hear about the issues with the tracking link and the delivery delay. We appreciate you flagging this and are working to improve both clarity and reliability with our courier partners.

Glad to hear the overall experience was smooth, and we hope to serve you again soon

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great product, thank you 👍

27 March 2026
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Reply from Optics Warehouse

Great to hear you had a positive experience, thanks for your review!

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