There is a pattern here among the negative responses that I am unfortunately now experiencing with Optics Trade. First, I sent emailed Optics Trade a question about the product I had ordered... See more
Company replied
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See what reviewers are saying
Was a little confused with the "customs" options so selected the full service, which increased the cost of the item(s), and all went well. I've heard this from others but am surprised how quickly we r... See more
A search for a Picatinny Rail to mount on a BRNO Model 22 that would attach to the 19mm dovetails turned up Recknagel mounts. A search for them showed your site. The site was well laid out and easy... See more
I absolutely love the customer service that comes along with purchasing from Optics Trade. Not only did they have what I wanted IN STOCK!!! it arrived (no joke) in less than 48 hours. Price was beyo... See more
Company details
Written by the company
Online shop specialized in sport optics. Here You can find great selection of binoculars, riflescopes, NV optics, mounts and similar products. We also offer high quality consulting and after sales support.
Contact info
Pirnikova ulica 5, 2310, Slovenska Bistrica, Slovenia
- +38631770520
- info@optics-trade.eu
- optics-trade.eu
4.2
Great
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holosun scs mos wonderfull!!!!
Prix correct, livraison rapide, service Optics- Trade professionnel!! produit excellent!!! Merci Optic Trade Teams !!!
13 May 2024
Unprompted review
Optics-Trade is the premier authority…
Optics-Trade is the premier authority on the finest premium rifle scopes in the world. Their selection is impecable, in terms of quality. If you routinely overlook quality, & struggle with satisfaction because quality is optional in your world, then you will likely overlook why Optics-Trade is such an authentic gem, among posers. They are typically only limited by their manufacturer's supply & availability. These people know machining specifications, & why they are relevant; but, also share such knowledge, with you. Unlike... everyone else. TC
20 April 2024
installation instructions would be very…
installation instructions would be very helpful. first eaw mounts/rings i have used. rear mount is ok, front i haven't figured out the adjustment.
quick answer to my question, shipping was on time. everything was good except i needed instructions.
21 March 2024
Reply from Optics Trade
Dear Sir/Madam,
Thank you for taking the time to share your feedback with us. We truly appreciate your input and are grateful for the opportunity to address your concerns.
We regret to hear that you encountered difficulties with the installation of the EAW mounts/rings and that instructions were not readily available. We understand how important clear instructions are, especially when using a product for the first time.
Unfortunately, the manufacturer does not include instructions with their products. However, we apologize for any inconvenience this may have caused you. We want to ensure that all our customers have the information they need to use our products effectively.
To assist you further and ensure that you have the necessary instructions for the installation of your mounts/rings, please don't hesitate to contact us at our info mail. We'll be more than happy to provide you with the instructions promptly.
Once again, we apologize for any inconvenience this has caused, and we appreciate your understanding. Your satisfaction is our top priority, and we are committed to providing you with the support you need to have a positive experience with our products.
Thank you for bringing this matter to our attention, and we look forward to resolving it for you.
Kind regards,
Optics Trade Team
The best web site!
Very fast shipping and a wonderful web site with all the information I needed to purchase the correct scope mount. Thanks for a great experience!
17 April 2024
Great service
Great service, extremely friendly, easy to use, quick response to questions and i recommend!
30 March 2024
Good shipping good product
29 March 2024
Considering the distance
Considering the distance, my product arrived very quickly.
In addition, you had just what I needed for a fairly rare Firearm.
Thanks so much!
27 March 2024
great place to get hard to get items…
great place to get hard to get items from other parts of the country, fast shipping on great products
15 March 2024
When I ordered this item
When I ordered this item, I was under impression that the item was in stock. You removed money from my account. Then when you asked for feedback the last time, I told you I hadn't received my item yet. A couple of days later you tell me you don't have one to send. I asked for my money back and I'm still waiting. Then you send another feedback request. Here it is!!
13 March 2024
Reply from Optics Trade
Dear Sir,
Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you've experienced regarding your order of the Spuhr mount for Picatinny, 34 mm, 20 MOA - FDE.
We understand your frustration, and we want to address your concerns directly. We apologize if it was not made clear on our website that the product was out of stock. We strive to provide accurate and up-to-date information, but unfortunately, there are instances where products may become unavailable due to various reasons.
In the case of the Spuhr mount in FDE color, we encountered a delay as the manufacturer sent the item to a different supplier to fulfill the FDE color requirement, which resulted in a longer waiting time than anticipated. We understand how disappointing this must be for you, and we sincerely apologize for any inconvenience it has caused.
Regarding your request for a refund, we want to assure you that as soon as we receive your request, we have processed the refund. However, please note that it may take some time for the refunded amount to be visible in your account, depending on the processing time of your financial institution.
We apologize for any confusion or misunderstanding that may have occurred, and we appreciate your understanding and patience throughout this process. Your feedback is valuable to us, and we will use it to improve our services and communication to ensure a better experience for all our customers.
If there's anything further we can do to assist you or if you have any other questions, please don't hesitate to reach out to us. We are here to help.
Kind regards,
Optics Trade team.
Description of the item was accurate
Description of the item was accurate. Ordering was easy delivery was fast very happy with the product and very happy with the service. Thank you.
18 March 2024
Apart from the backorder of one item…
Apart from the backorder of one item everything was great!
6 March 2024
Exactly what I hoped for.
1 March 2024
Orders for products shipped from overseas.
Item i ordered on 2-29-24 was received on 3-11-24. I was pleasantly surprised to receive it in less than 2 weeks on an overseas shipment.
29 February 2024
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