There is a pattern here among the negative responses that I am unfortunately now experiencing with Optics Trade. First, I sent emailed Optics Trade a question about the product I had ordered... See more
Company replied
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See what reviewers are saying
Was a little confused with the "customs" options so selected the full service, which increased the cost of the item(s), and all went well. I've heard this from others but am surprised how quickly we r... See more
A search for a Picatinny Rail to mount on a BRNO Model 22 that would attach to the 19mm dovetails turned up Recknagel mounts. A search for them showed your site. The site was well laid out and easy... See more
I absolutely love the customer service that comes along with purchasing from Optics Trade. Not only did they have what I wanted IN STOCK!!! it arrived (no joke) in less than 48 hours. Price was beyo... See more
Company details
Written by the company
Online shop specialized in sport optics. Here You can find great selection of binoculars, riflescopes, NV optics, mounts and similar products. We also offer high quality consulting and after sales support.
Contact info
Pirnikova ulica 5, 2310, Slovenska Bistrica, Slovenia
- +38631770520
- info@optics-trade.eu
- optics-trade.eu
4.2
Great
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every thing was great
Every thing was great, Shipping was very fast. The Nokian boots are great The whole process was excellent Thanks Sid
7 August 2024
No problem with canceling my order
No problem with canceling my order. Unfortunately like many other companies, the sope that I wanted was on back order.
6 August 2024
Definitely 5 star service from Optics…
Definitely 5 star service from Optics Trade. Rapid processing of the order and very good service.
23 July 2024
Unprompted review
30mm rings for Anschutz
Overseas shipping was fair, received product in a reasonable amount of time. Rings are great price was well worth it
13 July 2024
TDO NOT ORDERhe sales site says shipments to EU…
The sales site says shipments to EU countries. But Unfortunately, due to certain restrictions, we cannot sell Vortex products online, so we only sell them in our physical retail store in Slovenia ( be careful not to buy anything here ).
25 July 2024
Unprompted review
Reply from Optics Trade
Dear Sir/Madam,
Thank you for sharing your feedback. We genuinely apologize for the inconvenience you experienced regarding the shipment of Vortex products.
Unfortunately, due to manufacturer restrictions, we are unable to ship Vortex products online and can only offer them through our physical retail store in Slovenia. We understand that this limitation can be frustrating, and we regret any confusion or inconvenience this has caused.
We strive to provide accurate information on our website, but we acknowledge that this restriction may not have been clear enough. We are continuously working to improve our communication to ensure a better experience for all our customers.
Despite this limitation, we offer a wide range of other high-quality products that are available for shipping within the EU and the rest of the world. We encourage you to explore these options and hope you find something that meets your needs.
We value your opinion and hope that one day you will consider giving us another chance. We aim to provide excellent service and a positive shopping experience, and we hope to have the opportunity to welcome you as a satisfied customer in the future.
Thank you for your understanding and patience.
Best regards,
Customer Support Team
Optics Trade
I have yet to receive my order
I have yet to receive my order. FedEx shows a duplicate shipment
18 July 2024
Highly recommended, perfect
Everything perfect, very fast shipping, highly recommended.
26 July 2024
Unprompted review
Great seller - safe bet
Great communication, good prices, fast shipping, easy to work with, A++ seller
30 June 2024
Quick delivery for overseas
Quick delivery for overseas, excellent pricing and description.
23 June 2024
Very good service.
5 June 2024
Comstumer support is A1
3 June 2024
The 512T was as advertised and in great…
The 512T was as advertised and in great condition. The only issue was that the optic came with out a battery, but it still deserves 5 stars because of quick shipping and the fact that I've been trying to find this optic for 4 years and it was always backordered or out of stock everywhere, but optic trade had it and got it to me quick.
11 June 2024
Great communication and timely…
Great communication and timely delivery. I will definitely look beyond “normal” suppliers more often from here on out
27 May 2024
High quality scope rings and mount, quick delivery
High quality scope rings and mount. Quick delivery with good communication from Europe to the US. I would buy from them again.
17 May 2024
The screws that you sent with the mount…
They sent out new screws and took care of my problem. The screws that you sent with the mount are to short to mount the vortex venom red dot. And the sight screws are a larger size. Got a email as of now they are working on the problem will change my review as they correct the problem.
22 May 2024
Reply from Optics Trade
Dear Sir/Madam,
Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you have experienced with the screws provided for your Vortex Venom red dot mount.
We regret to hear that the screws included with the product are not suitable for your needs. Please note that these screws are the original ones supplied by the manufacturer. We understand how frustrating this situation must be, and we appreciate your patience as we work to resolve the issue.
We have already contacted the manufacturer to request longer screws that will better fit your requirements. As soon as we receive these screws from the manufacturer, we will promptly send them to you at no additional charge.
We hope for your understanding and appreciate your patience as we work through this matter. We are dependent on the manufacturer for the supply of specific parts, but please rest assured that we are doing everything we can to expedite the process.
Thank you for giving us the opportunity to address and resolve this issue. We look forward to your updated review once the problem has been corrected.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Kind regards,
Optics Trade Team
Optics trade was the only seller on the…
Optics trade was the only seller on the planet that had the Aimpoint screws I needed in stock. They were delivered successfully and promptly even from the other side of the world. Thanks Optics Trade!!!
15 May 2024
Scope cover arrived as advertised and…
Scope cover arrived as advertised and in good time. Exactly what I needed. Long trip from EU but all’s went that ends well. Thanks very much.
7 May 2024
Great product
Great product. But had questions concerning measurements.Nothing was listed with measurement.So when I asked a question it took 4 to 5 days for them to respond.That was my only downfall. Measurements are very important to describe a product.Thank you again .Steve
1 May 2024
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