OpenLoop Health Reviews 

1,195
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff, attentive technicians, and knowledgeable providers who explain scan results clearly, making the entire medical procedure exceptionally straightforward and reassuring. People also highlight the seamless scheduling process, comfortable environment during imaging, and extremely thorough reports that provide valuable health insights for future healthcare routines. Some reviewers were not happy with customer service, pointing out communication gaps, delayed responses, and overall unhelpful interactions. A few consumers experienced frustrating scheduling delays where nobody showed up on time and noted that company representatives showed no respect for scheduled appointments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing providers and representatives as... See more

Service

Users describe positive interactions with service, highlighting that the appointment was easy to schedule and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process runs... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising helpful representatives... See more

Product

Reviewers mention positive feedback about product, expressing satisfaction with effective medications and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall the experience was wonderful. She was great to work with and very knowledgeable. I give the experience today a 5 out of 5. However one thing to note I would give the overall experience a 2... See more

Rated 5 out of 5 stars

Prenuvo’s staff was very helpful and calming. The experience in the machine was more pleasant than expected and the mirrored autumn mountain images projected with some dreamy music in the headphones m... See more

Rated 5 out of 5 stars

I highly recommend getting a prenuvo scan. Being proactive with your health could save your life. I was able to find out areas that I need to pay close attention to prevent health concerns in my futur... See more

Rated 5 out of 5 stars

I was very happy with the whole Prenuvo experience. Everyone I worked with was very professional and did a great job. The MRI machine was not as loud as others I have experienced. I was amazed at how... See more


Company details

  1. Health Consultant

Written by the company

OpenLoop is a health tech leader delivering full-stack, white-labeled clinical support to companies scaling virtual care services across the nation. Founded with the vision to bring healing anywhere, OpenLoop’s solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialties, in all 50 states.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,195)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the scheduling to the day of the…

From the scheduling to the day of the visit, my scan, and meeting with my nurse, the experience was excellent! I am so happy to be able to get a baseline scan so that I can be proactive in addressing future health concerns. It is just amazing to have a company with the vision to offer a service like this.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

My clinician was exce

My clinician was very clear in his explanation of my results and gave some very good recommendations on some possible follow up procedures and tests. Overall a very good experience

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Peace of Mind - Great Overall Experience

My experience with Prenuvo has been great! Everyone was kind and professional. The scan results are impressive with detailed images and explanations of the results. This really gave me peace of mind along with results that are going to help me make better decisions with my health going forward . I definitely plan to make this a part of my preventative health routine. Will rescan in 2 years time!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Felt like a spa

I feel being proactive about health is important. I have know a number people that, by the time they had symptoms and went to the doctor, it was too late. I really enjoyed this they made it feel more like a spa treatment than a medical procedure.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

FRADS! FRADS! FRADS!! BEWARE!!!!

If I could rate this business a negative 10 I would. I must have signed up for something, maybe a weight loss drug, I’m really not sure with a monthly subscription. I recently found out I have been charged by the month for almost a year for 39.00 and I never have received one thing in the mail from them but have been billing me monthly. I saw this reoccurring charge recently and have tracked it which it started sept 2024, I researched them because I had no idea WTH I was being charged for? Well they took my money, I never received a damn thing from them and I’m out 500.00. Sucks I didn’t catch it sooner but what a bunch of crooks! I will be contacting my bank tomorrow to claim fraudulent charges to get my money back! I’m so irritated!! Bunch of crooks!!! Them should be ashamed and shut down immediately. I believe all of their 5 star reviews are fake!

15 September 2024
Unprompted review
Rated 5 out of 5 stars

I’m so pleased I did this

I’m so pleased I did this. If you can afford it, it’s worth doing the the most thorough scan. I only did torso n now have a great idea of my health. Very happy.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

The clinician was so patient and…

The clinician was so patient and friendly - explained everything I had a concern about - was very calming and gave good direction for next steps!
Appreciated her help very much!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Being proactive on my health

I had some fears about things going on in my body and thought I could have cancer. This gave me the peace of mind to have the whole body checked, and thankfully it came back no masses or cancer. The good thing is it checks for a lot of different things, and they did find some things for me to keep an eye on. Some things I knew about and gave even more info about those areas, and some things I did not know about. The facility to get scan was clean, and very comfortable. The process went smooth. The results came back for me to see in a portal and was easy to read, with visuals from the scan, and explanations of what they found. The follow up call was very thorough and gave action plans for what to do to either monitor or to fix or work on each problem. Highly recommend this if you can afford it and want to be proactive on your health.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Eefrin was great! NEED MORE SCAN RESULT REVIEW TIME

Eefrin was professional, friendly, personable, attentive and engaging with her detail of my scan queries.
I appreciated her explanations in layman’s terminology that I can understand and ask pertinent questions based on past family and self history.
She listened, heard me and provided synopsis of next steps and priorities because of my healthcare insurance cost, OOP responsibilities and queries based on my financial status and struggles which was helpful!
My only feedback is to extend the time from 30 min to 45 min to an hour.
Prenuvo is providing a proactive MRI experience your users require to take their health in their own hands.
To feel rushed in a 30 min interval to review these findings seems as if we are back in a doctors office (which is why we came to Prenuvo for your services and professional guidance based on results)
Please don’t expedite this important aspect of our scan findings and what it means to your clients if we elect to review with your healthcare professional staff.
I welcome any follow up to my feedback.
Joanne

8 September 2025
Unprompted review

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