OpenLoop Health Reviews 

1,196
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is extremely helpful, knowledgeable, and professional during appointments, making every single visit comfortable, pleasant, and reassuring. Consumers also deeply appreciate the overall seamless process, noting that scheduling appointments is remarkably simple, all visits run very smoothly, and complicated medical details are clearly explained. Some reviewers were not happy with scheduling delays and unexpected communication issues regarding their scheduled appointments. People mentioned occasional problems with missed time slots, unpunctual arrivals, and difficulties receiving prompt assistance when trying to resolve their service concerns.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that practitioners are knowledgeable, professional, and... See more

Service

Reviewers mention ambiguous feedback about service, noting that staff and providers were often thoughtful,... See more

User experience

People report positive experiences with user experience, highlighting how convenient, efficient, and... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some consumers appreciate... See more

Product

Clients share ambiguous opinions on product, with some consumers expressing excitement to try additional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall the experience was wonderful. She was great to work with and very knowledgeable. I give the experience today a 5 out of 5. However one thing to note I would give the overall experience a 2... See more

Rated 5 out of 5 stars

Prenuvo’s staff was very helpful and calming. The experience in the machine was more pleasant than expected and the mirrored autumn mountain images projected with some dreamy music in the headphones m... See more

Rated 5 out of 5 stars

Everyone did exactly what they said they would do when they said they would do it. The nurse that called me was lovely but also had a very thick accent making it hard to understand some of what she wa... See more

Rated 5 out of 5 stars

The incessant emails about the coaching are very annoying. Some of us don’t need coaching. We’ve just switched from another company and know how to use our medication and how to regulate our weight. P... See more


Company details

  1. Health Consultant

Written by the company

OpenLoop is a health tech leader delivering full-stack, white-labeled clinical support to companies scaling virtual care services across the nation. Founded with the vision to bring healing anywhere, OpenLoop’s solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialties, in all 50 states.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,196)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great people and experience!

Great people and experience at all phases of test. Scheduling is a bit off. I scheduled a phone consultation with the scheduler for 10:35 but got a video call at 9:35. Worked out great as a video consultation makes more sense. Anyway, not a big deal but thought someone should know. Thank you!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

The MRI scan was a very nice and quick…

The MRI scan was a very nice and quick experience at Las Vegas. The clinician informed me all along the way of the procedure. Today's consultation was very professional and explanatory. The consultant was friendly, provided me with complete review of results, and suggested next steps. All in all, Prenuvo was a very pleasant and successful health experience for me.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Was a very easy and quick experience…

Was a very easy and quick experience especially being able to watch something on Netflix during the scan. Received the results quickly and the video meeting was very informative. Great to have a baseline of my overall health going forward. Highly recommend!!!

27 September 2025
Unprompted review
Rated 5 out of 5 stars

science is amazing!

I feel medicine and science are fascinating but insurance, the number of people needing medical help and the way of the world makes it hard for doctors to do their job. Having a Prenovo scan as an option, fortunately for me, the feeling of being dismissed by my general doctor isn't a concern any longer. Having these scans done helped me feel better about my health in the big picture and have a baseline for my medical future. The actual scan was easier than any I've done before with the setup they had in the office that allows patients to watch TV during the scan, game changer for this claustrophobic patient. luckily my scan was a positive experience and id absolutely recommend this to anyone who can financially make it happen.

1 September 2025
Unprompted review
Rated 4 out of 5 stars

Ease of experience

The environment, test and report call were all great. There were three areas that had been scanned and my monitored for multiple years(~6) including a Adenoma on the pituitary, fatty cyst in the left breast area and a cyst near back shoulder blade that did not get imaged on the scan. I am confused and concerned that they were not seen.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

NP review was extremely insightful and informative!

Beyond impressive! Jack my NP was brilliant and gave such an easy to understand, yet incredibly informative review of my results.

This assessment and analysis with Jack will help inform many decisions moving forward. I’m so grateful. Jack put me at ease and helped me understand the mri in an incredibly comprehensive way. He is very well educated, warm, and this experience was far superior to any doctor visit I have ever had. Brilliant support here.

I’m very grateful to Prenuvo and plan to continue using this scan for preventative measures. Would recommend to everyone.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Post menopausal cancer screening

I had some serious concerns about post menopausal bleeding. As a Veteran it was going to take months to get seen by a specialist in order to get an MRI to be sure I did not have cancer. I decided to pay for it myself and Prenuvo offered a full body scan for a reasonable price. They even gave a military discount which helped a lot. I was so relieved to find no evidence of cancer, but a fibroid to probably be my problem. It was also revealed that I have some spinal issues from past injuries that need to be addressed. Overall I’m very happy with my scan and the results.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Helpful consultation

Tammy went over all the results with me and asked if I had more questions several times. I didn't feel rushed at all and all the findings were very well explained to me.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

It went well

The gentleman who called me and reviewed the results was professional, cordial and helpful. He made a suggestion for follow-up and provided a helpful resource material.

12 September 2025
Unprompted review

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