Open Law Reviews 

281
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated legal teams for providing clear guidance, answering questions with patience, and maintaining excellent communication throughout property purchases and sales. Consumers deeply appreciate the efficient service, proactive approach, and quick response times, noting that professionals handle complex conveyancing matters smoothly and expertly from start to finish. Some reviewers were not happy with the slow progress, citing communication challenges and occasional delays during their property transactions. A few people also noted that dealing with certain aspects felt drawn out and required extra effort to keep things moving forward.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional, helpful,... See more

Service

People report positive experiences with service, highlighting a smooth, painless, and easy property purchase... See more

Customer service

Consumers find customer service to be exceptionally positive and supportive throughout the entire process.... See more

Response time

Customers had positive experiences with response time, highlighting prompt communication and helpfulness.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the platform made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely great from start to finish. Couldn't praise them highly enough. Special mention to Rachael Passmore who looked after me from start to finish. She looked after every detail. Her commun... See more

Company replied

Rated 5 out of 5 stars

Harriet and her team have been a great help during our home buying journey. Id like to give a huge shoutout to Rosie who answered every call and email with such care and patience, even when my questio... See more

Company replied

Rated 5 out of 5 stars

Recently completed purchase of an auction property and sold my house through Openlaw. I ran into trouble from both sides (buyer and seller). I must admit that these down to earth solicitors were ON T... See more

Company replied

Rated 5 out of 5 stars

We used Open Law for the sale of our home and couldn’t have been happier. They responded quickly whenever we had questions, and handled the whole process smoothly and professionally. Selling a house c... See more


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Real Estate Attorney

Written by the company

At Open Law we have a collective passion to offer a different approach to law. We have experienced the ups and downs that life occasionally brings and feel we can help people on a more down to earth level. We are here to help and guide our clients through difficult or confusing situations. We view all of our clients as people first, we are committed to offering something that is often lacking in our profession; a quality service with the personal touch and support that you need, both now and into the future. If you find that you need our help our door is always open.


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(281)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were supported by Bree from Open Law…

We were supported by Bree from Open Law who went to great lengths to professionally support our property purchase, and to ensure she remained available for any/or questions that arose from the relevant stakeholders. At all times she remained a calming influence as this was the first time we purchased though an auction format which brings about pressures and issues. I would definitely recommend and use Bree again at Open Law for future legal advice as she provides me with everything I needed.

23 July 2023
Unprompted review
Rated 5 out of 5 stars

Writing my Will was made easy something…

Writing my Will was made easy something I was very apprehensive about. Andy put me at ease and explained things in terms I would understand with no jargon. Will use again for POA. And wouldn’t hesitate to recommend Andy and Sophie at Open Law

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service …

We have just done our wills and LPA’s at Open Law. What a great service, Chloe made it so easy and quick. Chloe explained everything to us . Would recommend Chloe and open law for wills, LPA’s and probate issues. Thankyou for your great service

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Pleasant and efficient. They prepared in advance and my Will was completed in no time.

30 October 2023
Unprompted review
Rated 4 out of 5 stars

Good experience on the whole.

Good experience on the whole with selling our house. Few delays here & there to start with and felt that things weren't progressing as quick as they could but a special mention to Hollie Gledhill as we felt once she was on the case things went a lot smoother. Give her a pay rise! :)

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was kept fully informed of the progress of my sale through the process and everything was made clear to me. Becky was particularly helpful.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Great work by a great team

I found Rachel and Rosie to be extremely helpful and contactable throughout the whole experience of selling my property. They kept me updated with any need to know information and worked extremely hard behind the scenes to get everything done. Really grateful for all their hard work and would happily use them again.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and knowledgeable

I found Rachel Straughan and team really helpful and efficient. They managed to complete my land purchase in record time. Rosie was especially helpful, and when I spoke to Rachel she seemed really knowledgeable. I liked the use of technology such as the Thirdfort app for ID confirmation, and uploading documents. Very pleased all round, and it’s an added bonus to be able to use a local firm.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

This is my second time using Open Law and I will definitely be using them again. Thank you to the whole of Lisa’s Team and particularly a special mention to Donna. We were kept informed by her every step of the way, nothing was too much hassle and the sale completed quicker than we expected. They certainly are a ‘down to earth’ solicitors… would definitely recommend. Thank you

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish.

We had Sophie Costello and her team at Open Law when we bought our first house, it may not of gone to plan as the chain fell through originally but Sophie was really patient with us from day one putting us at ease with any queries we had and replied to our questions really quick. She was really helpful and couldn’t have done it without her. Thank you.

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Stress free and good value conveyance

This has been the easiest and least-stressful home conveyance that I have experienced.
Luke Underhill's team were efficient, pro-active and always helpful.
Contact and communication was always good, so I was always informed as to the status of the transaction.
The whole team were excellent, and I give a special mention to Stephanie.
Everything went like clockwork, and it was good value too.

29 September 2023
Unprompted review
Rated 1 out of 5 stars

I used Open Law for sale & purchase…

I used Open Law for sale & purchase home and it was Emily's team and never updated me and I had to chase but it was difficult to get reply from them and some of the questions had never been answered preperly.
After 5 months later I sold my property but purchase fell through. It was unpleasent and very stressful to work with them.

25 August 2023
Unprompted review
Rated 3 out of 5 stars

Found the experience very tiring and still owed over £200

I recently used Rachael Teams to purchase a property. Overall I would rate this Solictors as very average. I found myself having to call the office a lot because you either don’t get a reply to your email or it takes days for a reply. However, when I spoke to Hollie on the phone she was always helpful but it grew tiring having to call the office to see if they have received documents, for updates and for confirmation they had received emails sent days ago. I am still owed over £200 as I was charged too much. I was told it would be returned in 5 days. I have email twice over past week and no replies. I have since been living in the property 3 weeks now and no sign of my money.

To summarise my experience I would say it was tiring having to keep chasing and checking on documents and getting slow/little replies to emails.

25 August 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look