Open Law Reviews 251

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting their strong communication skills and empathetic approach. The service provided is frequently described as fantastic, efficient, and proactive, with many appreciating the quick response times and the smooth, stress-free process, especially during complex transactions like property sales and purchases. However, some people were dissatisfied with the communication, mentioning a lack of clarity and feeling that their concerns were not prioritized. A few other people also felt that the process was slow and that there was poor communication within the team, leading to a less positive overall experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

People report positive experiences with service, highlighting its efficiency, competence, and helpfulness.... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Open Law for the sale of 2 x properties and additionally a name change on the Land Registry for both houses. Despite being messed about by the buyers of both properties Kim Taylors Team at... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish! Lisa and her amazing team — Rachael, Donna, and Harriet made the process of buying our first home so smooth and stress-free. They were always profess... See more

Company replied

Rated 5 out of 5 stars

Kim Taylor at the Honley office has been absolutely fantastic throughout the sale process for our late mum’s house. It was not an easy journey, due to a number of stumbling blocks, but the care, empat... See more

Company replied

Rated 5 out of 5 stars

Absolutely great from start to finish. Couldn't praise them highly enough. Special mention to Rachael Passmore who looked after me from start to finish. She looked after every detail. Her commun... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Real Estate Attorney

Written by the company

At Open Law we have a collective passion to offer a different approach to law. We have experienced the ups and downs that life occasionally brings and feel we can help people on a more down to earth level. We are here to help and guide our clients through difficult or confusing situations. We view all of our clients as people first, we are committed to offering something that is often lacking in our profession; a quality service with the personal touch and support that you need, both now and into the future. If you find that you need our help our door is always open.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

251 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Exceptional service from Emily’s Team!

Received exceptional service from Emily’s Team at Open Law. They’ve been super efficient and on top of ensuring that we receive the necessary responses from both my buyer’s and the seller’s solicitors and achieved my initial request for an early completion.

They’ve made the process as stress free as possible, always contactable via email and phone with quick full responses.

They’re reasonably priced and if anything new arises in the process they are quick to flag and obtain approval so there are new surprise fees upon completion.

Thanks again - will be happy to recommend and use them again in the future!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely Fantastic

I was advised to use OpenLaw by my estate agent when selling a property recently. The experience has been first rate. Clear pricing, regular contact and updates, very friendly, professional and helpful.

Would highly recommend and they OpenLaw will certainly be the first firm I consider for any soliciting needs in future.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

We have recently just purchased our first home...

We have recently just purchased our first home and used Open Law as our solicitors throughout the process. From start to finish they were fantastic.

They were so quick, prompt with replies, easy to talk to and as first time buyers, we didn't understand a lot of what was going on and what things meant, but Lisa's team were so quick to explain everything if we asked for help and were patient with us as we were learning!

Special thanks to Rachael, who whilst remaining professional, was very friendly and kind to us and offered us support throughout the process.

Many thanks to the whole team for their great and speedy work, we are now settled into our first home and couldn't be more thankful and grateful.

2 April 2026
Unprompted review
Rated 4 out of 5 stars

Will writing

I took my mother to get her Will written and all the staff were meet were professional, helpful and patient with my mother and gave her all the time she needed. Another plus was the cup of tea that helped her relax.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service, refreshing to deal with a firm who did everything they said they would, with all deadlines met on time.
Kim and the team at Open Law dealt with our land purchase which had a tight deadline very professionally. They were also very thorough.
I couldn't recommend them highly enough.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

We have just completed on our purchase…

We have just completed on our purchase today. We dealt with Rosie & Harriet they have both been amazing, they made a very stressful process go as smooth as possible they were always contactable and nothing was too much trouble for them. I would definitely use OpenLaw again

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Peace of mind

Made the whole process feel easy with excellent service excellent communication and help if needed throughout.
Would recommend open law to anyone who selling or buying property. Ten out of Ten.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Recently completed the purchase of an…

Recently completed purchase of an auction property and sold my house through Openlaw. I ran into trouble from both sides (buyer and seller). I must admit that these down to earth solicitors were ON TOP OF THEIR GAME. They processed things really fast, picked up my phone (everytime I rang) and their processing was swift and efficient. I cannot thank enough Ffion, Becky, Emily and her complete team to get me over the line. THANKYOU SO MUCH!!!!!!

3 February 2026
Unprompted review
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Reply from Open Law

Thank you Nasir for taking the time for providing a review for Emily, Becky, Ffion and Meadow!

We’re delighted to hear that that Emily and her team were great help during your home buying journey!

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Fantastic conveyancing experience

Open Law have renewed my faith in residential conveyancing - instructed them on a house sale and delighted with the really professional, friendly, experience. Efficient, effective and communicative. Highly recommended.

2 February 2026
Unprompted review
Open Law logo

Reply from Open Law

Thank you Kevin for taking the time for providing a review.

We’re delighted to hear that you have received a "fantastic conveyancing experience" and that you would "highly recommend" Open Law.

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Excellent conveyance would highly recommend

We used Sophie at Open Law for conveyancing in our house purchase. We were impressed with the ease of contact, the quick responses, clear professional advice and approachability. We wouldn’t hesitate to recommend her

30 January 2026
Unprompted review
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Reply from Open Law

Thank you Tracy for taking the time for providing a review for Sophie and her team!

We’re delighted to hear that you would "highly recommend" both Sophie and Open Law.

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Simplifying the complications of conveyancing at a reasonable price

Easy to deal with, friendly, very efficient and very reasonably priced with no hidden extras, unexpected surprises and concise communication. Highly recommend for any conveyancing needs. Thank you to Kim, Naomi, Ruby and the rest of the team.

30 January 2026
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time for providing a review for Kim, Naomi and Ruby!

We’re delighted to hear that Kim and her team simplified the complications of conveyancing and that there were no unexpected surprises!

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

A professional conveyancer

I have worked with Open Law for purchasing two houses since last year and the have been truly amazing. I worked with Sophie team and they handled my cases professionally and carefully. I definitely recommend them, and would do business with them again.

26 January 2026
Unprompted review
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Reply from Open Law

Thank you for taking the time Soran to provide a review regarding your recent purchase of two properties in which Sophie and her team at Open Law acted for you.

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Harriet’s Team

Harriet and her team have been a great help during our home buying journey. Id like to give a huge shoutout to Rosie who answered every call and email with such care and patience, even when my questions felt silly Rosie made sure to provide answers in ways I understood. Buying a home can be a stressful process but the team at Open Law really helped to make it easy.

16 January 2026
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time for providing a review for Harriet, Rosie and her team, Georgia!

We’re delighted to hear that that Harriet and her team were great help during your home buying journey and especially the shout out to Rosie!

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

New Build Conveyancing

I recently used Used Sophies Team at Open Law and i have found them to be very efficient and competent in managing my conveyancing. at all times they were diligent and proactive in moving the house sale forward. I supplied a date of when i needed to have the house completed by and they actively worked towards that date and ensured a smooth and seamless process. I have no hesitation in recommending Sophies team at Open Law

18 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time for providing a review for Sophie and her team Kristian!

We’re delighted to hear that that Sophie and her team were "very efficient and competent in managing my conveyancing. at all times they were diligent and proactive in moving the house sale forward"

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Super solicitors

I’ve had such a brilliant experience with Open Law - they took the stress out of moving house and I’m forever grateful! Always available to answer our calls and responded quickly to emails. Really efficient and caring. Highly recommend!

20 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time to share your positive experience with Open Law, Jackie!

We strive to provide the best client service, and we appreciate your kind words that "I’ve had such a brilliant experience with Open Law".

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future.

Thank you once again for choosing Open Law!

Rated 5 out of 5 stars

Would highly recommend Open Law when…

Would highly recommend Open Law when purchasing a property, particularly Kim and her team who worked around the clock for us in order to get our house completed for Christmas, couldn’t be happier!

17 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you Kaitlyn for taking the time for providing a review for Kim and her team!

We hope you had an amazing Christmas in your new home!

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 4 out of 5 stars

Open Law has been very thorough and…

Open Law has been very thorough and communicative throughout a lengthy and complicated conveyancing process. Naomi in particular has been an excellent source of advice and information.

16 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time for providing a review regarding your conveyancing experience with Open Law and your kind words about Naomi!

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Fabulous solicitors

Fabulous solicitors!
Lovely people, very helpful and get the job done quickly and efficiently.

16 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you Libby for taking the time for providing a positive review for Open Law!

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

Rated 5 out of 5 stars

Absolutely great from start to finish

Absolutely great from start to finish.
Couldn't praise them highly enough.
Special mention to Rachael Passmore who looked after me from start to finish.
She looked after every detail. Her communication skills are second to none. Really brilliant

11 December 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you Steve for taking the time for providing a positive review about your experience with Open Law!

Customer service is important to us at Open Law and therefore we are especially proud and delighted to hear that that Rachael provided a brilliant service.

We hope to have the opportunity to work with you again in the future. Whether it’s property transaction or support with other legal matters including wills, estate planning, or family law. We’re here to help whenever you need us.

Thanks again for choosing Open Law, and we look forward to hopefully welcoming you as a client again soon!

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