Ooh & Aah Reviews 

394
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their delicious taste, perfect consistency, and fresh quality, often highlighting the amazing flavors and variety of cookies and dips available. Many also appreciate the fast and prompt delivery, noting that items are well-packaged and arrive on time, with excellent communication throughout the ordering process. The ordering experience itself is frequently described as quick, easy, and straightforward. However, some people mentioned issues with product quality, describing cookies as mediocre, small, thin, or having solid, non-dippable dips. A few other people also felt that deliveries were sometimes late, arrived too early, or were not received at all due to courier problems.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the delicious taste and quality of the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the delicious taste,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Order

People report positive experiences with order, finding the process easy and straightforward with great... See more

Service

Reviewers mention positive feedback about service, with many describing it as fantastic and 10/10 from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ooh & Aah have been fantastic! Quick on service and also amazing on response times when querying delivery. I had an issue with my delivery where royal mail didn't deliver it but it went missing... See more

Rated 5 out of 5 stars

Ordered 2x boxes for separate addresses...one arrived on time, the other 4 days late...Trouble contacting oohandahh, but once I did and they checked, they resolved the problem as promised...Cookies we... See more

Rated 5 out of 5 stars

Ordered on the 16th through tik tok Came very quickly early morning of the 18th The cookies are absolutely beautiful melt in your mouth, we chose caramel sauce absolutely lush Will be enjoyed b... See more

Rated 5 out of 5 stars

This was a surprise gift for myself and my husband from my parents (yes at 53 I still receive care packages!) The cookies were the perfect consistency - soft enough to melt in your mouth but... See more


Company details

  1. Bakery

Written by the company

Ooh&Aah create delicious, personalised Giant Cookie Cards that can be shipped straight to your door. Shipped in our fabulous letterbox friendly packaging, they make the perfect gift for your loved ones far and near. Ooh&Aah's Cookie Cards and Cookie Boxes are baked fresh and shipped throughout the UK & Ireland.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

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No recent history of asking for reviews

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Replied to 91% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(394)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Celebration box, cookie pie and amazing customer service

Ordered a celebration cookie share box for a nursery leaving present plus a cookie pie for myself because I couldnt resist.

First off just want to say how impressed I was with customer service, I some how managed to delete my confirmation email and was panicking about the date I had selected, emailed customer service and they promptly replied with attached confirmation email, very friendly correspondence too.

The cookie box that was the gift smelt and looked amazing so I have no doubt they tasted as good but my gosh the cookie pie was amazing, it tasted so good and was so morish!

Will definitely be ordering from here again! Thank you x

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Ooh & Aah have been fantastic

Ooh & Aah have been fantastic! Quick on service and also amazing on response times when querying delivery.

I had an issue with my delivery where royal mail didn't deliver it but it went missing and within days the team had made another one and set it out free of charge with no questions asked!

The recipient loved it so will definitely be using them again! Thank you

22 August 2025
Unprompted review
Rated 5 out of 5 stars

New home cookie & mini cookie box

New home cookie was delivered in good time, it was a gift so I didn’t have the pleasure of tasting it!! However the recipient says it was delicious & that it had arrived intact, I have also gifted the mini cookies with the the trio dipping sauce to the same person recently which were also well received & enjoyed, I will continue to use your company in the future & may also treat myself!! Thank you for a great service & tasty goods 😁 xx

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Perfect!

Ordered from Ooh & Aah quite a few times now and the cookies and dips are always perfect! The cookies are always so fresh and it’s a very good price for the amount of stuff you can get. Very quick delivery too so never have to wait long for your order. Can’t get enough of them! :)

19 August 2025
Unprompted review
Rated 5 out of 5 stars

First time buyer but am eager to try…

First time buyer but am eager to try more products in the future. Bought for a lazy weekend treat and the whole family loved them. They last well and the box was full with a good amount of dipping sauce to last to the last cookie. They were soft and chewy just the way we like them

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I made a mistake when I ordered my cookies for my sons birthday as I misread the delivery options. We were going to take these on holiday with us. The Team at Ooh & Aah were amazing at helping me re arrange the delivery and refunding my next day delivery charge. They responded so quickly.
In regards to the cookies and cookie pies I ordered, well they were amazing. Especially the kinder cookie pie. I will definitely be ordering these again.
Also packaged well.
Again I'm very thankful for the great customer service.
Leanne Wallis 🙂

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer experience

I’ve bought cookie cards and cookie dipping boxes for at least 4 years now and they are always my go to for gifts for people. They taste amazing which is why I was always ordering more but my most recent order demonstrated to me their amazing customer service too! I’d sent a friend a dinky dippers box after a recent bereavement (life is shit but hopefully this makes it a little sweeter and all that) but the day Id chosen for it to be delivered they were actually going to be on holiday. I contacted the team and they said not an issue and just sent the order a few days later when they were due back. Our friends thanked us so much and said it was a great way to bring the family together and a lovely surprise in the post. Can’t thank the team enough and will of course continue to order many more cookies

9 August 2025
Unprompted review
Rated 4 out of 5 stars

Almost perfect

I have placed 2 orders so far with Ooh & Aah. First I ordered the dinky dunker box with cookie pies, then I ordered the bad boy box.

The delivery is always prompt, the cookies are always fresh, and contents are always accurate! They feel like such a treat and last up to 2 weeks which is great.

My only tiny complaint is that I really dislike the white chocolate - I have tried it in a dip pot, and also in the white chocolate cookie bar and I just find it foul, which is shocking as white chocolate is my go to. I’m sure it’s just personal preference!

I make sure to avoid the white chocolate and eat everything else😁

9/10 and would recommend to others💖

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful and fresh

The range and flavours of the cookie are just amazing, are they are just so delicious and so fresh, the dispatch and delivery is so quick aswell , will definitely be purchasing again, I highly recommend them, and they didn’t last too long in my house

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend!

I’ve used this company many times for gifts and everyone always says how amazing their cookies are! Would definitely recommend! Delivery has always been on time as well.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Ordered from here on two occasions for birthdays and anniversaries, and they never disappoint. Cookie pies were amazing. Dipping pots and cookies were lush. Such good value for money. Definitely will be ordering again.

3 August 2025
Unprompted review

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