Ooh & Aah Reviews 345

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, delicious taste, and perfect consistency. Many appreciate the variety of options, including different cookie types, dips, and cookie pies, often describing them as addictive and indulgent. The ordering process is frequently noted as straightforward, and the delivery service is generally fast and reliable, with items arriving well-packaged and often on time. People also commend the company's communication and responsive customer service. However, some customers experienced issues with delivery, noting that orders arrived late or were not delivered as expected, despite paying for tracked services. A few reviewers also expressed dissatisfaction with the product quality, describing some cookies as mediocre, dry, or lacking flavor, and finding certain dips too hard or overly sweet. There were also isolated instances of incorrect or incomplete orders.

What people talk about most

Product

People report positive experiences with product, often describing the cookies as delicious, unreal, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers describe the cookies and baked... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast delivery, with... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and reliable... See more

Based on these reviews

Rated 5 out of 5 stars

This was a surprise gift for myself and my husband from my parents (yes at 53 I still receive care packages!) The cookies were the perfect consistency - soft enough to melt in your mouth but... See more

Rated 5 out of 5 stars

An excellent and very very tasty box of mixed cookies, cookie pie and cookie try bake with lovely dipping sauce 😋. Ordered for my sons birthday and both sons and myself really enjoyed. Emailing of qu... See more

Rated 5 out of 5 stars

I absolutely love Ooh & Aah Cookies. Their Dinky Dunkers are literally addictive — the perfect bite-size treat — and the dip options are SO good it’s actually unfair. Even the packaging is ador... See more

Rated 5 out of 5 stars

Collection has been an absolute delight for me. No matter what I order, it's always prepared quickly and presented beautifully. The attention to detail makes every item feel special, and I genuinely g... See more


Company details

  1. Bakery

Written by the company

Ooh&Aah create delicious, personalised Giant Cookie Cards that can be shipped straight to your door. Shipped in our fabulous letterbox friendly packaging, they make the perfect gift for your loved ones far and near. Ooh&Aah's Cookie Cards and Cookie Boxes are baked fresh and shipped throughout the UK & Ireland.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

345 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Very disappointing

Next day delivery offered and paid for but it was several days later, missed the birthday it was for. When raised they said it was next day after baking so not actually next day from ordering. No refund offered. Website needs to be MUCH clearer. I wouldn’t have ordered if that had been clear. Cookie itself was ok, nothing special. Icing was over sweet. Mille’s is a much better service. Disappointed with quality of service and product.

8 April 2026
Unprompted review
Ooh & Aah logo

Reply from Ooh & Aah

Gutted for this review, as our website estimates the delivery date at checkout detailing the date your order will be received which was the date the order was received. Due to the Easter holidays we took some time off to spend with our little bakers, so when ordering the delivery date adjusted to reflect this, we did fulfil your order on the estimated delivery date shown on your order.

Rated 5 out of 5 stars

Gorgeous giant cookie

Reluctantly ordered a giant cookie for my daughter’s 18th birthday. Let me tell you how surprised I was at how good it looked and tasted. I think I too am converted from traditional cake!! It was so well packaged and arrived exactly when I asked. We will definitely be ordering from them again and recommending to anyone who’ll listen!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from the…

Excellent customer service from the team when the cookie was sent out earlier than expected by mistake they promptly answered my query and said they would arrange for another one to be sent out the following week so was very impressed when that did actually happen. The milk choc cookie was delicious also so thank you !

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Much better than Easter eggs

I ordered cookies instead of Easter eggs as my son and daughter-in-law invited me for lunch on Easter Sunday. They were absolutely delicious 😋 and very much appreciated by all. The cookies arrived quickly and were very well packaged.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

box full of cookie treats

Ordered an easter box full of lots of cookie treats to share with my family. They loved them! My husband also loved going to collect them, telling me how amazing the whole place smelled :)

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect cookies and wonderfluff

As always the baked goods were perfect.😋
Had a slight issue with delivery and the customer service was extremely quick and professional.
They offered a resolution to the mix up which I was very happy with 😊
Will continue to recommend to my friends and will repurchase!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Surprise and delicious cookie gift

This was a surprise gift for myself and my husband from my parents (yes at 53 I still receive care packages!)

The cookies were the perfect consistency - soft enough to melt in your mouth but still strong enough to support the dip.

The flavours were great - we had three different cookie types and three different dips.

It was a great alternative to getting an egg for Easter

1 April 2026
Unprompted review
Rated 5 out of 5 stars

An excellent and very very tasty box of…

An excellent and very very tasty box of mixed cookies, cookie pie and cookie try bake with lovely dipping sauce 😋. Ordered for my sons birthday and both sons and myself really enjoyed. Emailing of questions to Ohhh Ahhh cookies was replied to quick and questions answered. Friend was able to pick up which saved me on postage. Definitely will order again 😀

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, cookie delivered on time and quick responses to emails. The cookie itself tastes unreal and much tastier and better than one of there main competitors miller cookies. 100% recommend and will definitely buy again

8 April 2026
Unprompted review
Rated 3 out of 5 stars

First cookie was delicious, the second was a disappointment

I was originally sent a cookie for my birthday by a friend and i was very impressed and it was fresh, soft and just perfect. I wanted to order one for my son’s birthday who is cookie mad, I ordered a double chocolate one. On opening the cookie it was broken in 2 places so was very disappointed especially as it’s for a birthday, it didn’t look as presentable. But the main disappointment was the quality, it was dry, and tasteless. I was really disappointed and my son didn’t even finish it. Probably won’t order again now

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Love your cookies

Love your cookies! I sent my friend a personalised cookie for her birthday, she got it on time and it looked delicious.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Absolutely great service from placing order to delivery. Can be posted overseas and arrives perfect. Taste and quality was amazing. Makes for a great present for any occasion

Many thanks 💕

14 March 2026
Unprompted review

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