ONP Solicitors Reviews 

28,402
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,574 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and supportive approach, making the entire process smooth and stress-free. Many highlight the exceptional customer service, noting the team's professionalism, efficiency, and excellent communication. Reviewers frequently mention quick response times and a seamless user experience, with questions answered promptly and informatively. However, some people were dissatisfied with the communication, reporting extremely poor and infrequent responses, leading to delays and frustration. These customers also noted a lack of commitment to their cases and a disorganised, impersonal process, with some feeling they had to constantly chase for updates.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting efficiency, professionalism, and clear... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting clear, professional, and friendly... See more

Response time

Consumers generally report positive experiences with response times, highlighting prompt communication and... See more

User experience

Customers consistently note positive experiences with user experience, often describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House sale experience successfully completed with ONP's help We have recently sold a house on behalf of a family member as her Powers of attorney. It has not been straight forward due to se... See more

Company replied

Rated 5 out of 5 stars

Emma Millard and her team were incredibly attentive, and we never had to wait more than a day for a response to any of our queries. Their prompt communication made the entire process feel smooth and s... See more

Company replied

Rated 5 out of 5 stars

Holly at ONP Solicitors was absolutely brilliant from start to finish. She always replied really quickly, dealt with everything perfectly, and we never had to wait for her to do anything or chase her... See more

Company replied

Rated 5 out of 5 stars

I can’t speak highly enough of Laura, who handled our remortgage from start to finish. Using the app made the whole process much faster and easier, and whenever we had any questions, Laura respon... See more

Company replied


Company details

  1. Conveyancer
  2. Legal Services
  3. Real Estate Attorney

About ONP Solicitors

Written by the company

ONP Solicitors is a modern, forward-thinking law firm that takes the stress out of buying and selling property. We keep every aspect of legal conveyancing simple, and most importantly, we keep things moving. Wherever you are, we’re by your side, making moving simple.

We are part of Movera. A flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.

For almost four decades, ONP Solicitors has been bringing property ambitions to life with exceptional legal conveyancing services. While we pride ourselves on our personal, bespoke service, we are also digital. This means you can stay up-to-date on the progress of your case 24/7 from wherever you are in the world with the assurance that your dedicated manager is only a phone call or an email away.

Get a quote today

Why choose ONP Solicitors?

Written by the company

Stay up to date 24/7
Stay in touch with your case 24/7, wherever you are. Our mobile app puts your case in the palm of your hand to upload documents, sign paperwork and keep up to date on progress.
Dedicated case manager
At the very start, you’ll be introduced to your dedicated case manager and get their direct contact details. We have years of experience and a team of specialists to support your specific conveyancing needs.
No move, no legal fee
We understand that house moves can sometimes bring unexpected complexities. If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.
Helping people since 1987
With over four decades of trusted service, our skilled experts are ready to provide the guidance you need. Whatever advice you’re after, we’ll connect you with the right specialist to support your case.

No move, no legal fee

We understand that house moves can sometimes bring unexpected complexities.

We understand that house moves can sometimes bring unexpected complexities.
If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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4.7

All reviews

(28,402)

2,450 reviews in the last 12 months

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Rated 5 out of 5 stars

Remortgage …

We wanted to remortgage and our Financial Advisor put us in touch with ONP. The whole experience was very straightforward and any questions we had were promptly answered. Would highly recommend ONP Solicitors. Thank you to Josh Dixon who handled our case.

12 May 2026
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Reply from ONP Solicitors

We're delighted to hear that your remortgaging experience was straightforward and that our team promptly answered your questions. We appreciate your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

The app is so easy to use and very well…

The app is so easy to use and very well organised. All documents can be completed online and are easy to follow. There is a clear record of what has been done and what actions are to be completed/

2 July 2026
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Reply from ONP Solicitors

We're so happy to hear that our app is easy to use and well-organized for you. It's great that you find the online document completion and record-keeping helpful!

ONP Solicitors

Rated 5 out of 5 stars

Easy and efficient process

Easy and efficient process, no issues at all

2 July 2026
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Reply from ONP Solicitors

We're so glad to hear that your experience with us was easy and efficient, and that everything went smoothly. We truly appreciate your positive feedback!

ONP Solicitors

Rated 5 out of 5 stars

I've had an amazing experience with…

I've had an amazing experience with ONP, particularly with Clare Jackson. She was highly communicative and supportive throughout our conveyancing process. When I encountered an issue with my ISA transfer, she was very understanding of my situation and provided excellent support while I worked through the problem.
Despite our very tight exchange deadline due to the timing of my government bonus, Clare made it possible and reassured me that she would get everything done on time – and she did!
I am extremely happy with the service and support she provided. I couldn't have asked for a better solicitor. Thank you, Clare, for making what can be a stressful process so much easier.

26 June 2026
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Reply from ONP Solicitors

We're delighted to hear about your amazing experience with our service. We appreciate your feedback regarding the clear communication and excellent support provided, especially with the tight deadlines and your ISA transfer.

It's wonderful to know we made a potentially stressful process much easier for you.

ONP Solicitors

Rated 5 out of 5 stars

Wow, 5* service

Wow! I was assigned these by Santander and they made this the best and smoothest process ever. Their app works out great once log in details are sorted and they were very clear and helpful throughout the process, would 100% recommend!

1 July 2026
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Reply from ONP Solicitors

We're so pleased to hear that your experience was the best and smoothest process. It's great that our app and clear communication were so helpful. Thank you for your recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Thank you Niall Brooks at ONP

Thank you Niall Brooks at ONP. Top tier service from start to finish.

29 June 2026
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Reply from ONP Solicitors

We're so pleased to hear that you received such excellent service from our team. Thank you for sharing your positive feedback; we truly appreciate it.

ONP Solicitors

Rated 1 out of 5 stars

Disappointed with my recent experience…

Disappointed with my recent experience of a remortgage transaction.

The firm admitted that incorrect advice was given regarding a title restriction which should have been identified at the outset. This resulted in delays, changing explanations and a formal complaint.

Although the firm apologised and offered compensation, I remain dissatisfied with the overall handling of the matter, particularly as they initially agreed to assist with resolving the issue before later withdrawing from doing so. As a result, I have referred the complaint to the Legal Ombudsman for independent review.

I won't comment further while that process is ongoing, but I hope the matter can now be resolved fairly and lessons are learned to improve the service provided to future clients.

22 June 2026
Unprompted review
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Reply from ONP Solicitors

Thank you for taking the time to leave a review. We are sorry to hear that the service provided during your transaction fell below your expectations. We would like the opportunity to discuss the matter with you and invite you to contact us at your convenience.

Rated 5 out of 5 stars

Fantastic service throughout

Fantastic service throughout. Quick, efficient and always kept informed of the process. Fully recommend!

1 July 2026
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Reply from ONP Solicitors

We appreciate your fantastic feedback and 5-star review! We're so glad our service was quick, efficient, and that you were kept informed throughout the process.

ONP Solicitors

Rated 5 out of 5 stars

Very good service

Very good service, professional and smooth

1 July 2026
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Reply from ONP Solicitors

We are so pleased to hear that you found our service professional and smooth. Thank you for your wonderful feedback; it means a lot to us.

ONP Solicitors

Rated 5 out of 5 stars

Great service

Great service, lovely member of staff kept in touch with me throughout the process. He answered every single question I asked & I asked a lot 😂. My experience was a smooth, seamless one.

1 July 2026
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Reply from ONP Solicitors

We're so pleased to hear you had a smooth and seamless experience, and that our staff member kept you informed and answered all your questions throughout the process. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

Helpful and transparent throughout the…

Helpful and transparent throughout the whole remortgage journey

1 July 2026
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Reply from ONP Solicitors

We are so pleased to hear that we were helpful and transparent throughout your remortgage journey. Thank you for your wonderful feedback.

ONP Solicitors

Rated 5 out of 5 stars

Excellent service on my mortgage…

Excellent service on my mortgage completion. My case handler Balal Ali was very helpful. Can highly recommend this solicitor

1 July 2026
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Reply from ONP Solicitors

We're delighted to hear you received excellent service on your mortgage completion. We appreciate you highlighting the helpfulness of our team.

ONP Solicitors

Rated 5 out of 5 stars

Very good communication at every stage

Very good communication at every stage, response very quick and there to answer any questions. 10 out of 10 🙂

1 July 2026
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Reply from ONP Solicitors

We appreciate your fantastic feedback and 10 out of 10 rating!

We're so glad to hear that our communication was very good at every stage and that we were quick to answer your questions.

ONP Solicitors

Rated 5 out of 5 stars

Highly professional and efficient…

Highly professional and efficient remortgage process!
Excellent experience from start to finish. The team handled all the legal work for my remortgage perfectly. Communication was top-notch, and they dealt with everything quickly and without any delays. I am very grateful for their hard work and would highly recommend them to anyone.

1 July 2026
Unprompted review
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Reply from ONP Solicitors

We're delighted to hear that your remortgage process was professional and efficient. It's great that our team handled the legal work perfectly and that our communication was top-notch. Thank you for your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Remortgage

Onp Were very help full in dealing with my remortgage the app was a very use full and helpful tool
too

1 July 2026
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Reply from ONP Solicitors

We're so pleased to hear that our team was very helpful with your remortgage and that you found our app to be a useful tool. Thank you for your positive feedback!

ONP Solicitors

Rated 5 out of 5 stars

Good experience as first time buyers

We had a good experience with Meg who was very communicative and helped explain all the processes to us as we went along as first time buyers. I was initially anxious about using solicitors that were not local to us, but everything was done efficiently and the process was much faster than anticipated.

1 July 2026
Unprompted review
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Reply from ONP Solicitors

We're so pleased to hear about your positive experience and that our team member was communicative and helpful in explaining the processes for first-time buyers.

It's wonderful to know that everything was handled efficiently and faster than anticipated.

ONP Solicitors

Rated 5 out of 5 stars

Excellent service from Grace Carter

Grace Carter handled my remortgage professionally from start to finish. She kept me updated throughout the process, responded to my questions quickly and was always helpful.

She identified that completing my remortgage before my existing mortgage deal ended would have resulted in an early repayment charge of almost £3,000. She contacted me immediately, rearranged the completion date and guided the process to help avoid this unnecessary cost.

Communication was clear, the process was well managed and I always felt informed. Thank you, Grace, for your professionalism and all your help. I would highly recommend ONP Solicitors and especially Grace Carter.

1 July 2026
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Reply from ONP Solicitors

We're delighted to hear about your positive remortgage experience. We appreciate your feedback regarding the professionalism and clear communication throughout the process. It's wonderful to know that our team's proactive approach helped you avoid an unnecessary cost. Thank you for your recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Great service

Great service, highly recommended.

1 July 2026
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Reply from ONP Solicitors

We are delighted to hear you had such a positive experience with our service. Your kind words and recommendation mean a great deal to us.

ONP Solicitors

Rated 5 out of 5 stars

Very professional and excellent service…

Very professional and excellent service by Thomas.
Hassle-free and smooth transaction.

1 July 2026
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Reply from ONP Solicitors

We appreciate your 5-star review! We are so glad you experienced professional and excellent service, and a smooth transaction. Thank you for sharing your positive feedback!

ONP Solicitors

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