ONP Solicitors Reviews 

28,440
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,569 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, supportive, and professional throughout their interactions. Many highlight the excellent customer service, noting prompt communication and quick responses to queries, which made processes feel smooth and stress-free. The overall service and user experience are frequently described as efficient and straightforward, making complex processes much easier for customers. However, some customers also noted significant issues with communication and responsiveness, describing experiences with poor service and unreturned calls. A few other people also felt that the process could be confusing, disorganised, or impersonal, with some cases experiencing delays and a lack of proactive updates.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting efficiency, professionalism, and clear... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting clear, professional, and friendly... See more

Response time

Consumers generally report positive experiences with response times, highlighting prompt communication and... See more

User experience

Customers consistently note positive experiences with user experience, often describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House sale experience successfully completed with ONP's help We have recently sold a house on behalf of a family member as her Powers of attorney. It has not been straight forward due to se... See more

Company replied

Rated 5 out of 5 stars

Emma Millard and her team were incredibly attentive, and we never had to wait more than a day for a response to any of our queries. Their prompt communication made the entire process feel smooth and s... See more

Company replied

Rated 5 out of 5 stars

Holly at ONP Solicitors was absolutely brilliant from start to finish. She always replied really quickly, dealt with everything perfectly, and we never had to wait for her to do anything or chase her... See more

Company replied

Rated 5 out of 5 stars

I can’t speak highly enough of Laura, who handled our remortgage from start to finish. Using the app made the whole process much faster and easier, and whenever we had any questions, Laura respon... See more

Company replied


Company details

  1. Conveyancer
  2. Legal Services
  3. Real Estate Attorney

About ONP Solicitors

Written by the company

ONP Solicitors is a modern, forward-thinking law firm that takes the stress out of buying and selling property. We keep every aspect of legal conveyancing simple, and most importantly, we keep things moving. Wherever you are, we’re by your side, making moving simple.

We are part of Movera. A flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.

For almost four decades, ONP Solicitors has been bringing property ambitions to life with exceptional legal conveyancing services. While we pride ourselves on our personal, bespoke service, we are also digital. This means you can stay up-to-date on the progress of your case 24/7 from wherever you are in the world with the assurance that your dedicated manager is only a phone call or an email away.

Get a quote today

Why choose ONP Solicitors?

Written by the company

Stay up to date 24/7
Stay in touch with your case 24/7, wherever you are. Our mobile app puts your case in the palm of your hand to upload documents, sign paperwork and keep up to date on progress.
Dedicated case manager
At the very start, you’ll be introduced to your dedicated case manager and get their direct contact details. We have years of experience and a team of specialists to support your specific conveyancing needs.
No move, no legal fee
We understand that house moves can sometimes bring unexpected complexities. If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.
Helping people since 1987
With over four decades of trusted service, our skilled experts are ready to provide the guidance you need. Whatever advice you’re after, we’ll connect you with the right specialist to support your case.

No move, no legal fee

We understand that house moves can sometimes bring unexpected complexities.

We understand that house moves can sometimes bring unexpected complexities.
If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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4.7

All reviews

(28,440)

2,489 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a great experience with ONP

Had a great experience with ONP from start to finish. Their app made the whole process well organised and saved a significant amount of time, cutting the house purchase process almost in half. The team demonstrated excellent knowledge, professionalism, and transparency throughout. Last but certainly not least, their communication was outstanding—they were always quick to respond, making the entire experience smooth and stress-free. I would highly recommend them to anyone looking to buy a property.
Special thank you to Mr Allan Lee and his team.

13 July 2026
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Reply from ONP Solicitors

We are so pleased to hear you had such a great experience from start to finish! It's wonderful that our app helped organize the process and save you time. We appreciate your kind words about our team's knowledge, professionalism, and outstanding communication.

ONP Solicitors

Rated 5 out of 5 stars

Always available to answer questions

Always available to answer questions. They handled everything for me so all I had to do was fill in and sign a few forms and the rest was taken care of.
Quick and efficient.

30 June 2026
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Reply from ONP Solicitors

We're so pleased we could handle everything for you, making the process quick and efficient. Thank you for your wonderful feedback!

ONP Solicitors

Rated 5 out of 5 stars

Overall brilliant

Fast, good communication. Met deadlines well

13 July 2026
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Reply from ONP Solicitors

We are so pleased to hear that you found our communication to be good and that we met your deadlines well. Thank you for your positive feedback.

ONP Solicitors

Rated 5 out of 5 stars

Prompt response in the app

Prompt response in the app, recommend the service.

1 July 2026
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Reply from ONP Solicitors

We are so pleased to hear that you found our app responsive and would recommend our service. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

very pleased

Gareth was great, if I called and it went to voicemail I'd always get a call back promptly. Hr put me at ease and gave me layman's terms on which parts of the contract I needed clarification on. The whole process was very smooth.

10 July 2026
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Reply from ONP Solicitors

We're so pleased to hear that the process was very smooth for you. It's wonderful that our team put you at ease and provided clear explanations for the contract. We're glad you always received prompt call-backs.

ONP Solicitors

Rated 5 out of 5 stars

Excellent Service

We had a great experience with ONP Solicitors throughout the purchase of our first home. The entire process was straightforward and well organised from start to finish.

One of the best features was their app, which guided us through each stage of the process step by step. It was easy to upload documents, track progress, and complete the required tasks, making everything much less stressful. We always knew what needed to be done next, and the updates kept us well informed.

The team was professional, responsive, and efficient, helping to make the conveyancing process as smooth as possible.

We would happily recommend ONP Solicitors to anyone looking for a reliable and modern conveyancing service. Thank you for making our home-buying journey so easy!

10 July 2026
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Reply from ONP Solicitors

We're delighted to hear that your first home purchase was straightforward and well-organized. It's wonderful to know that our app made the process less stressful and kept you informed. We appreciate your kind words about our professional and efficient team, and we thank you for recommending our services!

ONP Solicitors

Rated 5 out of 5 stars

Completed on our house sale/purchase…

Completed on our house sale/purchase with no issues at all on 6/7/26. We was originally warned off these from both estate agents, however these were recommended by our mortgage adviser. We took his advise and went with them and glad we did. Faultless all the way through, answered all our questions and delt with everything promptly. Overall an excellent experience with ONP. Sean who was dealing with our case was excellent and we wouldn't hesitate to use these again. Thanks Sean and ONP.

6 July 2026
Unprompted review
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Reply from ONP Solicitors

We are so pleased to hear about your excellent experience with your house sale and purchase. It's wonderful that our team could provide a faultless service and answer all your questions promptly. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

Ryan Hatton - 10 stars

Ryan Hatton has been so reliable, trustworthy and professional from day 1 of helping me buy my first home. He turned what should have been a stressful process into a very pleasant, quick process. ONP helped me to complete in less than 6 weeks since viewing the property. The team have been amazing throughout and I am very grateful. Highly recommend

10 July 2026
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Reply from ONP Solicitors

We're so happy to hear that buying your first home was a pleasant and quick process! It's wonderful that our team was reliable, trustworthy, and professional throughout.
Thank you for your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Great experience overall

Great experience overall. Communication was clear throughout, expectations were well managed, and there was a strong level of clarity around the tasks I needed to complete. The process wasn't particularly personal, but it was efficient and well organised, which led to a successful outcome.

3 July 2026
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Reply from ONP Solicitors

We're pleased to hear that our clear communication and well-managed expectations led to a successful outcome for you.
We appreciate your feedback regarding the efficiency and organization of our process.

ONP Solicitors

Rated 5 out of 5 stars

Would definitely recommend …

Would definitely recommend they where great handling our sale and purchase of our new property

9 July 2026
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Reply from ONP Solicitors

We're delighted to hear that we were great in handling the sale and purchase of your new property. Thank you for your recommendation!

ONP Solicitors

Rated 2 out of 5 stars

Read this if this is your first conveyancing experience pt.2

I can't answer to their reply for some reason, but haven't seen any improvements on my case or on processes as of yet. But I 100% confirm what I said in my previous review

10 July 2026
Unprompted review
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Reply from ONP Solicitors

Thank you for sharing your feedback. We have located your previous review and we acknowledge your concerns regarding communication and guidance during the conveyancing process. We are reviewing our procedures to improve clarity and support for all clients.

ONP Solicitors

Rated 5 out of 5 stars

1st time buyer

They keep you well informed, plenty of interaction.

10 July 2026
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Reply from ONP Solicitors

We're so glad to hear that our communication and interaction met your expectations. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

The whole team are brilliant

The whole team are brilliant, I didn’t really know what to expect being my first time having to use a solicitor, but my case manager Joe Graham was very easy to talk to, easy to get hold of if you had any questions, and dealt with any questions with a prompt response either via email or through their app,

The app was a really good way of communicating, this was really impressive and useful, as you can track the progress!

I would highly recommend this firm, and the team especially.

10 July 2026
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Reply from ONP Solicitors

We're so pleased to hear about your positive first experience with us! It's wonderful that our team made everything easy to understand and that our app impressed you with its communication and progress tracking features.

Thank you for your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Quick efficient

Quick efficient
Any questions were answered quickly
The App is very good, keeps you informed every step of the way

2 June 2026
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Reply from ONP Solicitors

We're so pleased to hear that our service was quick and efficient, and that all your questions were answered promptly. It's great to know our app kept you informed every step of the way!

ONP Solicitors

Rated 5 out of 5 stars

Great Service and Communication

I had a great experience with ONP Solicitors handling my remortgage. The process was straightforward, well organised, and completed efficiently from start to finish.

Communication was excellent throughout, with regular updates and prompt responses to any questions. The team was professional, friendly, and made everything easy to understand.

I would happily recommend ONP Solicitors to anyone looking for a smooth and hassle-free remortgage experience. Thank you for the excellent service.

1 July 2026
Unprompted review
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Reply from ONP Solicitors

We're delighted to hear you had a great experience with your remortgage! It's wonderful to know our team made the process straightforward, well-organized, and efficient with excellent communication.
Thank you for your kind words and recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Very smooth quick and easy process to…

Very smooth quick and easy process to follow with good communication from ONP

10 July 2026
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Reply from ONP Solicitors

We're delighted to hear that you found the process smooth, quick, and easy, and that our communication met your expectations. Thank you for your positive feedback!

ONP Solicitors

Rated 5 out of 5 stars

ONP Best Conveyor

Charlie was very efficient and quick. She kept me informed at all time especially when anomalies came up. Very good company ONP if you are looking for a good conveyor.

10 July 2026
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Reply from ONP Solicitors

We're so pleased to hear our team member was efficient and kept you well-informed, especially when unexpected issues arose.
Thank you for your kind recommendation!

ONP Solicitors

Rated 4 out of 5 stars

Very good

Very good
App ok needs to have a bit of work .
People always friendly and helpful .

10 July 2026
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Reply from ONP Solicitors

We're so pleased to hear you had such a positive experience with our friendly and helpful team! We appreciate your feedback regarding the app and will certainly take it into consideration for future improvements.

ONP Solicitors

Rated 5 out of 5 stars

Remortgage issue with Title -Dealt appropriately to resolution

2020 we bought home and Oneil-patient who dealt with exchange has now been acquired by ONP.
We then had issues with "Title restrictions" stopping our re-mortgage to be sorted and approached ONP.
They were considerate about due date for remortgage and financial implications to our household, have spoken with builder and responded in timely manner which helped my remortgage to be sorted.

Thanks to Jake Berriman and team.

18 June 2026
Unprompted review
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Reply from ONP Solicitors

We are so pleased to hear about your positive experience with our team, especially during such a crucial time for your remortgage. It's wonderful to know that we could assist you efficiently with the title restrictions and help resolve your situation.
We truly appreciate you sharing your feedback.

ONP Solicitors

Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

After completing the purchase of my property, I discovered that the registered title appears to be incomplete, with the garage not included as expected. During the conveyancing process, I was advised that this issue would either be resolved by including the garage within the property title or by obtaining a separate title if necessary.

Since then, I have sent multiple emails seeking clarification and updates regarding the missing title registration. Unfortunately, despite repeated attempts to obtain information, I have received no response.

The most frustrating aspect has been the lack of communication. When a matter concerns legal ownership of part of a property, clients should be able to expect timely responses and clear explanations.

I hope this issue can still be resolved, but based on my experience so far, I cannot recommend the service.

10 July 2026
Unprompted review
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Reply from ONP Solicitors

We acknowledge that your concerns are currently being considered under our formal complaints procedure. Your complaint will be investigated thoroughly, fairly and impartially, with all relevant information carefully reviewed before any conclusions are reached.

We will keep you informed of any significant developments throughout our investigation and will provide you with a formal written response within the timescales set out in our Complaints Policy.

ONP Solicitors

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