I have used OnlyDomains for over around 5 years and have always found the site responsive, easy to use and the support chat system prompt and effective. The domain registration fees are generally a li... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rogine came online when I insisted I needed a human. Lovely lovely agent and very diligent and when I asked for help and the history of the matter she went ahead and did the job for me. This is after... See more
Company replied
Customer service was great from Khrystyna. Easy to get past the AI agent when a real issue was presented. Minor website issue during purchase was quickly resolved. Been a customer for ten years and... See more
Company replied
So far so good. At first I found getting replies taking a long time because of email, but once I stuck it out and waited for a live chat, someone named Maria was very helpful and sorted out my payment... See more
Company replied
Company details
About OnlyDomains
Written by the company
OnlyDomains is your Global Domain Registrar. We are here to support you with everything you need to take your idea or business online.
Why OnlyDomains?- Easy registration of affordable global domain names
- World-class customer support to assist you via chat, email, and phone
- Offices and local numbers all over the world in case of an emergency
- Great partners and a wonderful community driving change
Founded in 2009, we have all the experience and products you need to get your business online.
Domain NamesWebsite Builder Wordpress Hosting Global Hosting Business Email SSL Certificates BlogGreat Service Backed by Great Pricing
Written by the company
- .com registrations & renewals at USD 11.49 every single day.
Contact info
PO Box 19, 4110, Napier, New Zealand
- https://www.onlydomains.com/about-us/contact-us
- support@onlydomains.com
- onlydomains.com
3.6
Average
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support
I had a difficult problem in renewing one of my domains. The support team was very efficient and after a reasonable waiting time, everything was smoothly fixed.
Special thanks to Anna-Y, who was patient, clear and efficient.
17 December 2025
Unprompted review
Reply from OnlyDomains
Hello Jean! We’re delighted by your 5-star review! Knowing you had such a positive experience means the world to us, and we look forward to serving you again in the future.
Most worst experience ever
Most worst experience ever! We are in the process of moving a domain name and after handing over the domain transfercode they are now not willing to work with me to change the nameservers which seems to need an additional approval code. I can't recommend this party, there customer experience is none existing.
16 December 2025
Unprompted review
Reply from OnlyDomains
Hello! Thank you for sharing your feedback with us. We are actively reviewing our support channels including our ticket system and chat options to ensure customers can reach us more efficiently. Your comments are valuable, and we will use them to help us improve.
Everything went smooth et good
Everything went smooth et good
One of the only who made israeli domains
Well done
12 December 2025
Unprompted review
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
We're 100% Satisfied about OnlyDomains.com Services
We are using services from onlydomain.com since long time and we are 100% satisfied about company offered services and support. God bless you all. Regards, Cyrus (E-Development Company). edevcompany.com
5 December 2025
Unprompted review
Reply from OnlyDomains
Thank you so much for your kind words and continued trust in OnlyDomains.com, Cyrus.
We’re truly glad to hear that you’ve been satisfied with both our services and support over the years. Feedback like this means a lot to our team and motivates us to keep delivering the best possible experience.
We sincerely appreciate your partnership and wish you continued success at E-Development Company.
Delay in Support Response – Domain Renewal Issue
I am experiencing difficulty communicating with the support team, as there has been no prompt response. I am facing an issue with renewing my domain, and despite contacting support via email and live chat for more than three days, the problem has not yet been resolved.
15 December 2025
Unprompted review
Reply from OnlyDomains
Hello Saeed!Thank you for your review. We’re sorry to hear about your experience, but we weren’t able to identify your details from this feedback. If you could please contact our team directly, we’d be happy to investigate and resolve this for you as quickly as possible.
The Human agent support were good and…
The Human agent support were good and responsive but the transition from AI agent to the Humen agent is not good.
it takes longer time for it to be sent to a agent.
also AI agent stops responding to messages after it send the transfering message and we dont see any ticket or any reference.
basically no status after that. need to try multiple times to get a hument agent.
9 December 2025
Unprompted review
Reply from OnlyDomains
Thank you for your valuable feedback. We're glad to hear you had a positive experience with our human support team. We sincerely apologize for the delay and confusion during the AI-to-agent transition. Our team is actively improving this process to ensure faster and smoother handoffs in the future. We appreciate your patience and will use your insights to enhance our service.
My domain has been down for 3 days
My domain has been down for 3 days and I haven’t been able to get in touch with anyone to help me restore it. Their ai assistance in unhelpful. I created a ticket they provided me a troubleshooting link that produced an error message. I have been waiting on the chat function for 15mins waiting for someone to respond to me. This is ridiculous.
6 December 2025
Unprompted review
Reply from OnlyDomains
Hello! Thank you for your review. We’re sorry to hear about your experience, but we weren’t able to identify your details from this feedback. If you could please contact our team directly, we’d be happy to investigate and resolve this for you as quickly as possible.
Bad service
Bad service! No business email set up after 50 days of domain purchase!
9 December 2025
Unprompted review
Reply from OnlyDomains
Hello! We value your feedback and are sorry to learn of your concerns. Unfortunately, we weren’t able to identify your case from the review alone. If you can get in touch directly with our team, we’ll make sure your issue receives prompt attention.
Fake website
I will not recommend to any user to purcahse any domain, and business email package , Trust me , I paid them already and i am waiting to acctivate my business email ids , from last 2 weeks , they always saying that the relevant department is working on it, but the sissue still not resolved , Go to GoDaddy , if someone want to purcahse any domain , and business email ids package , Onlydomain is really bad and seems fake , I talked to them multiple times , but my issue still not resolved , even i paid fees also . I really hate this platform now .
8 December 2025
Unprompted review
Reply from OnlyDomains
Hello! Thank you for your review. We’re sorry to hear about your experience, but we weren’t able to identify your details from this feedback. If you could please contact our team directly, we’d be happy to investigate and resolve this for you as quickly as possible.
Just had to move all my customers' products
Just had to move all my customers' domains and email boxes from Only Domains due to glitchy technology and bad support. I note that mysteriously when one star reviews land on Trustpilot there seem to suddenly be some glowing five star reviews to offset them. Believe the one star reviews and don't be fooled - register your domain, email box etc elsewhere.
7 December 2025
Unprompted review
Reply from OnlyDomains
Hello!Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and that you feel our support hasn’t met your expectations. Your comments are valuable, and we will use them to help us improve.
I am trying to renew my registration
I am trying to renew my registration, as the OnlyDomains webpage for payment is not working, eg it's not progressing to take payment. I have tried to get help, OnlyDomains chat bot is useless, just running in circles and there human help (support) just as useless. I have been trying for over 2 weeks and I'm now worried that I will loose my domain name. Be smart and find a better domain registrar
1 December 2025
Unprompted review
Reply from OnlyDomains
Hello Sten! Thank you for your review. We’re sorry to hear about your experience, but we weren’t able to identify your details from this feedback. If you could please contact our team directly, we’d be happy to investigate and resolve this for you as quickly as possible.
Great support
Smooth, profesional, quick - problem resolved in minutes
5 December 2025
Unprompted review
Reply from OnlyDomains
Hello Pawel! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
excellent customer service
excellent customer service. competent, fast and professional. I had a great feeling dealing with the customer agent
2 December 2025
Unprompted review
Reply from OnlyDomains
We’re delighted to hear you had a smooth and positive experience. Our team truly appreciates your feedback, and we’re glad our agent made the process feel easy and professional. If you ever need anything else, we’re here for you!
No Support available
Hello,
I have been trying to contact their support team for a week, no response from their end only the AI is giving trained chat. Don't expect this only domain can solve any of your problems but you will lose the money and your domain. Stay away❗️❗️
25 November 2025
Unprompted review
Reply from OnlyDomains
We’re sorry to hear about your experience. We couldn’t locate a recent request from you, so please share your ticket number or contact us again through the official support form. We’ll make sure your case reaches the right team and gets resolved quickly.
worst support very poor in handling…
worst support very poor in handling issues
2 December 2025
Unprompted review
Reply from OnlyDomains
Hello!Thanks for leaving us your feedback. We understand your experience wasn’t ideal. We’ll keep learning from this and improving so your next interaction is more positive.
Poor Service Lately
Google Pay doesn't work.
PayPal doesn't work.
Your system prefers card payment, yet last time you deducted money from my card.
When someone reaches out, they chat with BOTS instead of people.
Zero Trust these days!
2 December 2025
Unprompted review
Reply from OnlyDomains
Hello Patrick! We appreciate your honest review. Your feedback helps us understand what worked for you and where we can improve, and we’re committed to doing just that.
Fast prompt service!
1 December 2025
Unprompted review
Reply from OnlyDomains
Hello Patrick! Your positive feedback is so encouraging to our team. Thank you for your kind words and for placing your trust in us.
The "OnlyDomains" team has been very…
The "OnlyDomains" team has been very helpful in allowing me the confidence in knowing the service offered that I'm in good hands. Any questions that I have were dealt with in timely manner. Thank you, team, for everything.
27 November 2025
Unprompted review
Reply from OnlyDomains
Thank you so much for your kind words! We’re really glad to hear that you’ve felt supported and confident with our service. Ensuring you get clear, timely answers is exactly what we aim for, so it’s great to know the experience matched your expectations.
We truly appreciate you taking the time to share this feedback it means a lot to the whole Only Domains team. If you ever need anything, we’re always here to help.
Not intuitive
Not intuitive, problems paying, asked me to enter a credit card then didn't remember it
21 November 2025
Unprompted review
Reply from OnlyDomains
Thank you for taking the time to share your experience. We’re sorry to hear that the process felt confusing that’s never the impression we want to leave.
Our team would really appreciate the chance to look into what happened with the payment flow and the credit card prompt, so we can support you directly and make sure everything runs smoothly next time. If you’re open to it, please reach out to us with your account details and we’ll assist right away.
Just fantastic response as always
27 November 2025
Unprompted review
Reply from OnlyDomains
Thank you so much for the wonderful feedback! It means a lot to hear that our responses consistently hit the mark. We’re glad to support you, and we’re always here whenever you need us.
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