TPP Wholesale Reviews

I contacted TPP with two technical problems. The phone was answered quickly and professionally. My first problem was dealt with straight away, but my second problem was a bit more complex and a ticket was lodged so they could investigate it further. Within a couple of days I had the solution to this problem also. Great service!

Date of experience: 27 June 2023

Michelle answered the support chat promptly and was not only extremely knowledgeable but also patient and courteous as she walked me through some important changes I needed to make in the back-end of some of our client websites.
Much appreciation to Michelle for her time and exemplifies what an on-line support service should be like. Many thanks.

Date of experience: 12 May 2023

I had an email problem, and you know how critical it is for business. The problem occurred before so I got on to LiveChat and gave support (Michelle) an old fault ticket and Michelle followed it up for me. The problem was resolved quickly the next day. The previous situation took a week to troubleshoot and resolve as it was a new problem. Having LiveChat makes a big difference as it gave me direct access to support and hands-on to the problem. I am a TPP reseller makes it even more critical.

Date of experience: 02 May 2023

I had what I figured was a reasonable complex question at 10pm regarding database automation and permission in the creation of schedule event. I didn't get passed around, the person who took my 'chat' was able to answer me quickly.

Date of experience: 17 May 2023

Jayvee's superb! He helped me real quickly with my request.

Date of experience: 28 June 2023

I was frustrated as a client, with what was happening. Whilst Jolina answered correctly using basic response, I pushed to get more, because of the error I was getting.

She worked out what was wrong (domain was not in the registry I was being told) using whois....

Kudos to her - well done.

Date of experience: 29 March 2023

I received very good prompt support in regards to my enquiry. I will follow-up the recommendations provided by Scott in the future as my business status changes.

My intention is to remain using TPP Wholesale as my preferred Domain Name manager.
Kind Regards,
Ron Daley

Date of experience: 03 January 2023

TPP support always strive to do the best they can to resolve issues quickly and advise of any tech updates that will be happening ahead of time. Thank you :)

Date of experience: 01 May 2023

Was informed that the domain was with Netregistry
Spent an hour on support with netregistry to tell me no its with TPP (which we believe to be the case originally)
We have opened another ticket to urgently get resolved

Date of experience: 28 April 2023

Honestly TPP is one of the worst companies I have ever dealt with. The customer service is horrible. I have had the same conversation with multiple people from their support team and each contradicts each other, not to mention you have to repeat yourself about 100 times. We decided to move all of our services to another provider because they're so difficult to deal with.

@Adam, I have emailed you five years of email communication from TPP Support, which you conveniently cant see at your end? Ive also sent you copies of the actual email communication.

Date of experience: 06 April 2023

Communication via Live Chat with Keven was prompt and I was told the fix to my problem would take approximately 10 minutes to propagate however the next morning the problem still existed. I raised a support ticket through tpp’s web site and it threw some errors during submission so I wasn’t confident that my issue would be heard. The issue was resolved promptly by Keven but no explanation about why it took a tpp staff member to do a task that I should be able to do through he console (I was trying to update domain name contact details). Also, no explanation about why the details were wrong in the first place. The person registered as the admin contact has never worked for our company and no one had ever heard of them. The support ticket system still shows an error when I try to view past tickets.

Date of experience: 01 May 2023

Jennie and Richard went above and beyond to resolve a domain issue for a mutual client.

In a world of no faces and delays to support these days, TTP supports bucks this trend.

A big thank you!!!!

Date of experience: 23 March 2023

Jayvee was a great help, understood our issue and request, he immediately Identified the issue took action, fixed it gave us the steps we need to do from our end, he went beyond that in creating the invoices for the client to pay for the late renewal and gave us guidance how to add new domain which was the additional issue, on the other hand, we spent 40 Min with another person and we got no where.

Date of experience: 16 June 2023

I have been a reseller of Domains since 2006 with Planet Domain which was then taken over by TPP Wholesale (maybe around 2012). I have continued to be a reseller for TPP and have enjoyed a good relationship with the various teams over the years. The new leadership and direction of the company does in my opinion so far appear to be on track and even leading the industry in some area's. I highly recommend TPP Wholesale to any Domain & Hosting resellers.

Date of experience: 14 November 2022

We have been with TPP since the beginning, and they have always resolved our requests in a timely manner. I have to disagree with many of the negative reviews out there.

Thanks again for sorting out our DNSSEC request.

Date of experience: 29 March 2023

Issue resolved as much as current system allows.

I'd love to request an upgrade so that redirects have httpS as the default and/or we can choose between http and https.
And also that we can have a redirect with www while cloaking is enabled.

Date of experience: 09 April 2023

When I found out that the cloud service was being discontinued I was simply going to move to another provider. Khalid took the time to find out what I was trying to achieve and helped me understand that cpanel would handle everything I needed. It was a little more than I was planning to spend but now I know it is way better value. Khalid really made me remember why I used TPP. You guys really do have excellent customer service. Top opperator ten outta ten.

Date of experience: 09 July 2022

The prompt response to my service request was first-class, the technical skill applied made for a quick resolution to my support query, very impressed. Well done SJ!

Date of experience: 07 April 2023

Very prompt, helpful and dedicated.

By the way, when submit this review:
Continue with email is not working, no code received but continue with Google is okay

Date of experience: 02 April 2023

I was trying to transfer some domains from one TPP account to another but kept getting an error. Jumped on the chat, waited about a minute, issue was sorted efficeintly by Maricel who moved the domains across.

Date of experience: 17 October 2022