iwantmyname Reviews 260

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their efficiency and helpfulness, noting that they are professional and quick to provide information and solutions. Many people appreciate the seamless and inexpensive process for managing domains, finding the website clear, easy to navigate, and the overall service highly reliable. However, some people were dissatisfied with the response time and customer service, mentioning long waits for replies and difficulties accessing support. A few other people also felt that the website had issues, with some experiencing problems with the 2-authentication system or broken UI elements, leading to challenges with account access and domain transfers.

What people talk about most

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the quick and efficient... See more

Website

Customers had ambiguous experiences with the website. Many reviewers praised the clear design, practical... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support as knowledgeable,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the efficiency, quick... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Based on these reviews

Rated 4 out of 5 stars

I had an issue with their 2-authentication system not sending a code in a timely manner. I let them know. They responded very quickly. It's obvious they pay attention to their customers. Refreshin... See more

Company replied

Rated 3 out of 5 stars

I've been using iwantmyname for many years and have always appreciated the service. Recently, I missed a renewal reminder because my account was still linked to an old email I no longer check regu... See more

Company replied

Rated 3 out of 5 stars

It shouldn’t have taken 12+ hours for a response from customer care. I also didn’t get any emails about the server expiring. Scary experience having no access to email or cal while waiting for support... See more

Rated 3 out of 5 stars

I wondered why the messaging from iwantmyname changed. The poorly worded reminders for example. The vibe is not the same as when I started using the company years ago. So I Googled and discovered it w... See more

Company replied


Company details

  1. DNS Provider

Information provided by various external sources

500+ domain extensions, 100+ plugins, and the best support team on the planet. We've been changing the domain industry since 2008, and we're only getting started.


Contact info

3.9

Great

TrustScore 4 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Emails made sense

Emails made sense.
Payment process clear.
Reminder emails timely.
Service appreciated.
The only issue I had to navigate was my free antivirus provider AVG suggested you were a threat so I had to ignore or dodge around.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

No reply from support, no domain, charged anyway

The registry called me unsolicited to verify my request, and said there was a $3000 additional free for "premium domains". I submitted a support case about it a couple days ago and haven't heard anything about it. My card was charged but I still don't have a domain, and I think it's a little weird I'm getting calls directly from the registry and telling me about fees that weren't disclosed during my registration.

Happy to turn this review into 5 stars if someone will get back to me.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Keepers of personal URL’s really keep it simple!

The system of keeping track of my own email name url works seamlessly and inexpensively to keep track of MY own url where I publish my photo blog. I had quite a burp in keeping track of my blog only because of severe family illness and a cross country move. I am settled in and cannot wait to start taking photos again and I still am able to post my blogs again.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer experience

Prompt and qualified response to my email. In spite of their clear instructions I could not solve my DNS forwarding problem, so their technician solved it for me. Excellent customer experience.

1 February 2026
Unprompted review

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