I had an issue with their 2-authentication system not sending a code in a timely manner. I let them know. They responded very quickly. It's obvious they pay attention to their customers. Refreshin... See more
Company replied
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Based on reviews, created with AI
500+ domain extensions, 100+ plugins, and the best support team on the planet. We've been changing the domain industry since 2008, and we're only getting started.
New Zealand
Replied to 12% of negative reviews
Typically replies within 1 month
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It took a while for me to be able to update my credit card. The system kept rejecting my CCV. After several attempts, it finally worked and I could renew my subscription to my URL.
The support technician Pratham was knowledgeable, took the time to understand our problem, and always replied promptly to emails. This was very impressive and my team appreciated all his help.
All my domains are registered with iwantmyname. I have been a customer with them for a decade! They are the experts of domain management and are the ultimate Hedgehog - doing one thing better than everyone else! Their customer service has been consistently excellent.
Customer care is highly responsive and kind. They address issues quickly and communicate clearly, which makes the whole process smooth and stress-free.
the payment was ugly. a lot of my credit cards were rejected. you have to add paypal.
Emails made sense.
Payment process clear.
Reminder emails timely.
Service appreciated.
The only issue I had to navigate was my free antivirus provider AVG suggested you were a threat so I had to ignore or dodge around.
The customer service is great! Fast, friendly and helpful. 👌
The registry called me unsolicited to verify my request, and said there was a $3000 additional free for "premium domains". I submitted a support case about it a couple days ago and haven't heard anything about it. My card was charged but I still don't have a domain, and I think it's a little weird I'm getting calls directly from the registry and telling me about fees that weren't disclosed during my registration.
Happy to turn this review into 5 stars if someone will get back to me.
They answered my question and advised me how to adjust a few setting to make my renewal experience better.
Had an issue with 2FA and they responded quickly and solved the issue with no faffing about. Good communication. Recommended.
Extremely helpful, comprehensive problem solving! Definitely recommend this group.
The system of keeping track of my own email name url works seamlessly and inexpensively to keep track of MY own url where I publish my photo blog. I had quite a burp in keeping track of my blog only because of severe family illness and a cross country move. I am settled in and cannot wait to start taking photos again and I still am able to post my blogs again.
Prompt and qualified response to my email. In spite of their clear instructions I could not solve my DNS forwarding problem, so their technician solved it for me. Excellent customer experience.
The agent answered my question quickly, thoroughly and professionally. A pleasure.
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