OnlyDomains Reviews 4,358

amazing support easey to setup

the support team -they are very helpful, friendly
it is perfect

Very bad service. If I knew they didn't have even 'an open-source-based support ticket' service to follow up support requests I would have never bought a domain from them. It is a nightmare to send an urgent request and never get any reply.

The only mail that I keep getting from them in an automatic acknowledgement of receipt and a pseudo ticket number that is useless with no follow-up.

For almost 10 days I've been sending emails to request an urgent change of the email login details so that I can renew my domain name before it expires, precising that I no longer have access to the previous email account for verification before login but I just keep getting only acknowledgement of receipt of my mail and that's all.

Very disappointed. I understand you're implementing automation but that should not be in detriment to customer care efficiency.

Fast accurate support that solved my problems quickly

I have been with Only domains for over 10 years. I have now moved 12 domains elsewhere as im sick of woke companies. They couldnt say Merry Christmas just happy holidays. im sick of this sort of crap.

We recently experienced login access and verification issues with our account, which impacted our day-to-day operations. The situation required identity verification and documentation, and although the process involved multiple steps, the support team handled it professionally.

The communication was clear, structured, and informative throughout the process. We were guided properly regarding the required documentation and alternative verification method after the Yoti link expired. Once we submitted the requested documents, the team validated the details and restored our access efficiently.

We appreciate the patience, professionalism, and structured support provided. The team ensured that the matter was resolved and that our services could continue without further interruption.

Thank you for your assistance and customer support.

I had many domain in OnlyDomains for many years, but they've increased the renewal price significantly over the years, so .com for example renewal is $17.99 while competitors are under $10. Having many domains, the over-priced renewal is a burden. I advise using cheaper registrars, especially when it comes to renewal.

Excellent

The team was very helpful in resolving all the issues quickly. Excellent support!

Many thanks!

Excellent service with agent connecting a new domain name to our website, and redirecting some other domain names.

Excellent Support, Quick Response

Amazing help and support whenever I need it. I would highly recommend OnlyDomain. Great pricing as well!

No response to support or any of there advertised email addresses.

Don't waist your time with this company, address advertised is at shared office space and no reply to any means of contact.

so supportive thank you nina

Had an issue with our login and authenticator in an emergency when our site and email went down - got great support from Khrystyna and Mariia.
They helped us by actually changing our DNS settings for us while on live chat - this was super helpful and got our mail system back up again.
In fairness they use a chat system that is a bit intermittent but the "human" support can't be faulted - we are really happy.

I paid for my domain renewal, and the invoice shows as “PAID,” but the renewal status remains “IN_PROGRESS.” This creates uncertainty and stress, especially when the domain is important for business operations.

The process should be automatic and immediate after payment confirmation. There is also no clear communication explaining the delay or expected completion time.

I suggest improving transparency by providing real-time updates and clearer notifications when renewals are completed. Faster processing and better communication would significantly improve the customer experience.

The client support is the best I have deal with in my years working with domain and hosting providers. They always helped to solve my problems with a lot of patience. They deserve a better salary.

Excellent service, fast and effective.

I received a prompt response to my problem within 24 hours and was then able to correct the issue satisfactorily.