Online Home Shop Reviews 

27,095
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 8,075 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the products, often highlighting their excellent quality and great value for money. Many people appreciate the wide selection of items and competitive pricing, frequently expressing happiness with their purchases and the overall standard of goods received. However, some customers noted issues with orders, such as missing or damaged items, and problematic delivery services, including delays, invalid tracking, or parcels left insecurely. A few also received incorrect items or found that certain product qualities did not meet expectations, citing issues like split stitching or poor construction.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality and value of items such as hand... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the excellent value... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising quick delivery times and good... See more

Order

Customers consistently note ambiguous experiences with order, with some praising easy ordering, quick... See more

Price

Reviewers highlight positive aspects of price, consistently praising the good and excellent prices, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good experience for me. Ordered 2 kids dry robes. Decent quality for the price. Took a while to arrive but well wrapped. I did look at other people's reviews, quite varied in individual experienc... See more

Rated 5 out of 5 stars

I had missing items from a delivery so contacted OHS online and Laeeqah replied extremely quickly and sorted it out and now the missing items are en route . Excellent service provided. Cannot fault.... See more

Company replied

Rated 5 out of 5 stars

Brilliant service as usual from OHS, delivered early, the two separate items arrived together although we were warned they probably wouldn't be plus great prices. Have now purchased a few items from t... See more

Company replied

Rated 5 out of 5 stars

I ordered quite a few bedding items and pillow cases where missing i emailed and had a reply from a lovely person called Faatimah they was wonderful and sent a replacement out straight away. I always... See more

Company replied


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,095)

7,910 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything I have bought I have been…

Everything I have bought I have been pleased with.....ordering, no problem......Quality, no problem .....delivery, no problem......prices real good.......THANK YOU

1 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Eileen,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. Phumie was so helpful and she cleared up the delivery issue in no time

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Gregg,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Phumie. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Excellent company and great service…

Excellent company and great service very happy with the throws great quality.

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Mr Davies,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Very good took a bit off time off…

Very good took a bit off time off delivery but great product

3 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Michael,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Very pleased with my order.itams came…

Very pleased with my order.itams came so pleased. Great material looks amazing. Thank you

3 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi David,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Couldn’t fault OHS had a little problem…

Couldn’t fault OHS had a little problem they got back to me within 24 hrs. Received my items next day good quality for the price would shop with them again.

9 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Glenys,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Faatimah. We will make sure this goes back to them!

Olivia @ OHS

Rated 3 out of 5 stars

Although very reasonable priced

Although very reasonable priced, I do think the price reflects the quality of item, the cushion seating is not how the picture depicts , it looks more rigid it photo whereas it’s moves about always having to adjust very floppy seating . The delivery company package was damaged hence when putting together table had a slight crack and mark to seating so left then not so complimentary review.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and prices and quick…

Excellent service and prices and quick delivery nice quality would buy again thanks 👍

13 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Colin,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 1 out of 5 stars

Not refunding me

Item got left in a 'safe place' them when I returned home wasn't there. I emailed your customer service team who advised me they're not doing anything about it

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Delivery is quick. They update you on your order. Great products. I have had coverless duvets highly recommend.
Garden cushions in the sale are brilliant.
Rugs I have just ordered brilliant for the price I paid. Great shopping site 😄

9 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Tania,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Great company very quuck with…

Great company very quuck with deliveries everything I ordered was exactly what it was like in pictures.
Very happy with my purchases and will be buying again on future.

8 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Helen,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

beautiful items

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Becky,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

From start to finish very professional…

From start to finish very professional and quick. The runners for the money were excellent, quick delivery. Have already ordered again

3 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Margaret,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Great customer Service

Great customer Service good Communication, fast and efficient Service

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Siobhan,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Thaniyah. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Amazing 🙏

Amazing 🙏
Delivered quickly and with zero issues and quality of products really good

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Miss Danielle,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 3 out of 5 stars

I ordered two of the same items and was…

I ordered two of the same items and was directed to the refund portal but the postage shops and drop offs only serve Britain and Northern Ireland, the Republic of Ireland doesn’t have these British drop off places, so I wrote an email explaining and I haven’t heard back, also they have explained that there is a time limit on returning goods so I don’t even know if I will make the deadline. Waiting to hear back from them to give me instructions for The Republic of Ireland 🇮🇪 because the nearest drop off point is 139 km away. We shall see if I can get a refund on the extra item that I ordered by mistake 🙏

27 June 2026
Unprompted review
Rated 5 out of 5 stars

The delivery service was excellent

The delivery service was excellent, the towels that I ordered are very nice and very good quality, I should have ordered more. I will definitely order some more stuff I give OHS 10 star's.

6 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Theresa,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 3 out of 5 stars

Jane emailed twice about items missing…

Jane emailed twice about items missing from my order! Heard nothing back. I know orders can be broken up and delivered separately but I have ordered more of what I ordered in my first order and they have all arrived. Would love a response. The products I did receive are great quality I’m very happy with them just worried about the rest of my order and would love a response!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Have ordered many items from here…

Have ordered many items from here before. Excellent service. Highly recommend

1 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Amanda,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

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