Online Home Shop Reviews 

27,095
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 8,075 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the products, often highlighting their excellent quality and great value for money. Many people appreciate the wide selection of items and competitive pricing, frequently expressing happiness with their purchases and the overall standard of goods received. However, some customers noted issues with orders, such as missing or damaged items, and problematic delivery services, including delays, invalid tracking, or parcels left insecurely. A few also received incorrect items or found that certain product qualities did not meet expectations, citing issues like split stitching or poor construction.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality and value of items such as hand... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the excellent value... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising quick delivery times and good... See more

Order

Customers consistently note ambiguous experiences with order, with some praising easy ordering, quick... See more

Price

Reviewers highlight positive aspects of price, consistently praising the good and excellent prices, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good experience for me. Ordered 2 kids dry robes. Decent quality for the price. Took a while to arrive but well wrapped. I did look at other people's reviews, quite varied in individual experienc... See more

Rated 5 out of 5 stars

I had missing items from a delivery so contacted OHS online and Laeeqah replied extremely quickly and sorted it out and now the missing items are en route . Excellent service provided. Cannot fault.... See more

Company replied

Rated 5 out of 5 stars

Brilliant service as usual from OHS, delivered early, the two separate items arrived together although we were warned they probably wouldn't be plus great prices. Have now purchased a few items from t... See more

Company replied

Rated 5 out of 5 stars

I ordered quite a few bedding items and pillow cases where missing i emailed and had a reply from a lovely person called Faatimah they was wonderful and sent a replacement out straight away. I always... See more

Company replied


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,095)

7,910 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great to buy bedding and rugs and other…

Great to buy bedding and rugs and other things for the home. Cheap prices love shopping on here

11 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Lisa,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 1 out of 5 stars

absolutely shocking

absolutely shocking
shocking communication
order delivered 3 times and always wrong
i want refund and it’s hard work

6 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Adele,

Thank you for your review.

We're very sorry to hear that you have received the wrong shade in the order you've received. I can see you have since spoken to our CS team and this issue has been raised with our warehouse to check stock and a full refund has been issued as requested.

We appreciate your feedback and apologise that you haven't received the experience we would have expected this time around.

Olivia @ OHS

Rated 5 out of 5 stars

Brilliant company Very good…

Brilliant company Very good quality,appearance and condition of all items that I have purchased they are of a very high standard and excellent value for money. Have constantly got clearance sales on which again they are high quality items.Delivery and packaging are also very good and quick efficient and very well and carefully packed

11 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Stevens,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Great customer service

Great customer service! Had a faulty leg from the cabinet I bought and it was quickly resolved!! Babalwa was attentive, professional and efficient. Thanks a lot!!

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi SM,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Babalwa. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

The courier couldn't deliver as I had…

The courier couldn't deliver as I had omitted part of my address. Customer service at Ohs were great at contacting the courier with my updated address. Order has now been delivered. Thank you Ohs for a brilliant service.

8 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Irene,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Very helpful

Really happy with the service today

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Linda,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Laa-iqah from Customer Service Team

Laa-iqah from Customer Service Team. Is super fast in answering my DM via Facebook. Laa-iqah has even provides me with a new tracker. As delivery service was meant to deliver 2 parcels today and I only received one and both trackers say both had been delivered. But Laa-iqah has sent me a new tracker and has stopped me panicking too. HIGHLY RECOMMEND Online Home Shop

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laa-iqah. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, prompt replies and problem sorted

8 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Sharon,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Faatimah. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Delivery was quick I also like the fact…

Delivery was quick I also like the fact the quilt goes nicely in my washing machine .the quilt feels lovely and looks nicer on the bed with the throw

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Tracy,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Great company always get great service…

Great company always get great service very nice products bought a lot of things good quality great prices Happy shopper

6 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi E Kennedy,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

I have ordered from this company a few…

I have ordered from this company a few times for home essentials and are very pleased with there products and service each time. The quality of the items are excellent at an affordable price, and any problems you have it is easily fixed with a speedy response with a member of staff when sending and enquiry email

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi ,

Thank you for your review.

We're so glad to hear that you've been happy with the quality of the items and that you're regular customer with us!

We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!

We appreciate your feedback.

Olivia - OHS.

Rated 4 out of 5 stars

Online Home Shop Customer Service + Yodels lack of it

The parcel was left on my doorstep by the courier and it went missing so I reported it to the seller. I was promptly contacted by Limeez from customer services who issued a replacement which I have now received. I would like to add that the courier YODEL again left the parcel on the doorstep where it could have been taken. I heard the knock on the door but the delivery driver had gone by the time I had answered. I do understand that delivery drivers are under pressure to reach delivery targets but surely not at the expense of customers property.
I would like to thank Limeez for helping me with this problem.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

great quality, prices & customer service

I've bought a few items now and was a bit unsure at first because the prices seemed so cheap, but honestly the quality has been great!

I did have an error with the delivery on my most recent order which meant dealing with customer service - but Sharnté was a pleasure to deal with; transparent about what was going on, kept me in the loop the whole time, and offered a range of options to solve it.

Even with the delivery issue (which was no fault of theirs) I'll definitely be ordering again. The customer service was great and you can tell they genuinely care about looking after their customers and offering good quality at affordable prices.

9 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Sharnte. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Online home shop

Easy ordering continued correspondance right up to delivery . Very fast service

6 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Kerry,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Excellent service

What a excellent company to deal with. My order had a slight hiccup one parcel delivered and the second parcel didn't arrive until 2 days later all ordered at same time. On opening the parcel I discovered a few missing parts. Contacted OHS and received immediate reply from Leeaqaĥ she followed it through to the end and I received a partial refund for the missing parts which I had been able to get myself. Will definitely be using this company again and will recommend to family and friends. Once again thank you OHS for both quick delivery and reconciliation of the problem

9 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Irene,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Olivia @ OHS

Rated 1 out of 5 stars

Would return if it hadnt been such a…

Would return if it hadnt been such a big item, no screw holes lined up on chairs had to pay somebody to make new ones to assemble floor cushion came completly ripped along the seam had to fo in the bin no wonder things are in the sale

3 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Chelsea,

Thank you for your review.

I'm sorry to hear that you are experiencing issues with the item you've received - I cannot see you have advised our CS team of this, if you can let them know by replying to our most recent contact with images we'd be happy to look into resolving the issue for you.

Olivia @ OHS

Rated 1 out of 5 stars

Appaling experience ordered on 29th…

Appaling experience ordered on 29th June 2026 and still haven’t received my order on 9th July 2026. They seems to takes ages to confirm order had been sent then absolutely shambles by the delivery company and now saying they will deliver to an Inpost locker and not my home, for which I paid £3.95 delivery yet I have to go and collect myself!! Would not recommend this company or their delivery company, both are an absolute joke. Their customer service is appalling too just repeatedly saying they understand my frustration and they are looking into it and just telling me what I already know from the inpost tracking app!! Ridiculous!!! Was going to place another order but I am not going to bother and certainly won’t be recommending!!

29 June 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Wendy,

Thank you for your review.

We're sorry to hear you hadn't received your order - I can see your order was placed on 29th June and was dispatched within our estimated time-frame.

I can see that there was a delay in transit with the courier so our cs team had reached out to the courier to ask for further information to help this delivery. Sadly the information provided on the app is the information provided to ourselves also and for further information we have to reach out and wait for a response which the advisor was apologising for.

Our CS team had tried to resolve this matter as promptly as possible and I can see your order has since been delivered. Your feedback has been shared on to the third party courier company also.

Olivia @ OHS

Rated 5 out of 5 stars

Delivery service was very quick

Delivery service was very quick.
Quality of items are great. Made my children happy.
Would highly recommend OHS.

7 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Rozalia,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Excellent Quality

Never bought from this company before, so was a bit nervous about quality etc. I have to say I was really pleased with the quality of the cover etc. I bought a king size quilt, but the sheets were a double ( as that is what the mattress is) . I ordered the extra long depth as I have a lot of trouble trying to get double fitted sheets to fit. Delivered was on time & it comes altogether in a box. Will definitely be buying products again.

9 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Cally,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look