Positive - Website easy to navigate and place the order. Delivery was very good. Agent on phone call re queries good. Negative - Out of date offer regarding free delivery. On line agent communication... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering was easy and quick. Doors were of good quality and arrived well wrapped. The delivery guys were friendly and helpful and delivered on time with good communication beforehand. Overall we we... See more
Company replied
We looked to buy a variety of interior doors ( solid doors + part glazed ) for a home refurb. The selection on sale with Online Door Store caught our eye , and so we put in an order. The doors look... See more
Company replied
We purchased an FD30 Sapele Veneer door back in October, and the whole experience was excellent. The ordering process was straightforward, and delivery was impressively quick, which made a big dif... See more
Company replied
Company details
Written by the company
Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
4.0
Great
624 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer experience
Great choice of doors - the one I received was quality. Delivery was prompt and efficient. Highly recommended, will use this company again.
7 July 2025
Unprompted review
Reply from Online Door Store
Dear Catherine,
Thank you so much for your review! We're delighted you appreciated our wide choice of doors, are happy with the quality of the one you received, and found our delivery prompt and efficient.
We look forward to serving you again in the future!
Best wishes,
Online Door Store
Very bad experience
Oh wow - where do I start. It’s been over a month and I’m still waiting for a refund of the door I never received. I was told it had been discontinued by the supplier and the funds had been returned to Online Doors but they have not returned to me nor have they paid back the £55 delivery cost. I have sent figures, paperwork, deductions (from other goods I had to chase them to return or I would have been out of the period for returning).
I would avoid this company at all costs as I fear they are unlikely to return my money to me - total scam!!!
One plus point - you can speak to them on the phone, however, the phone operators promise the world and never follow up - it’s just awful service!!
6 June 2025
Unprompted review
Reply from Online Door Store
Dear Mrs. Morris,
We are truly sorry for the inconvenience this has caused. We understand your frustration. We want to assure you that your refund was processed.
Best wishes,
Online Door Store
They are experienced. Con artists. Watch out
I paid them by credit card 5 months ago. They charged me for “ speedy delivery” days later they messaged me that they could not do speedy delivery , but ….. they kept the money for it. No refunds the doors never appeared. Weeks and weeks later having pursued them relentlessly. They offered some random day for the delivery. . The doors never arrived. I bought doors from another supplier . I threatened them with Court proceedings on a minimum of 4 occasions. They finally sent me a lot of emails apologising - I can submit them here as evidence- .
They followed it up with another email back on the 5th of May 2025 saying that they were in the process of arranging a refund plus discuss ( I can also evidence it as proof) compensation .
Nothing received as yet.
Be afraid !
Be very afraid of this company
( my order no WEB2810)
30 June 2025
Unprompted review
Reply from Online Door Store
Dear Eut Tue,
We are truly sorry for what you had experience. We understand that this has caused you significant inconvenience and frustration. We will investigate the reason for the delay of your refund.
To ensure immediate action, could you please provide your order number? We want to rectify this situation immediately and ensure your refund is processed without any further delay.
We value your business and are committed to resolving this issue for you
Best wishes,
Online Door Store
Doors okay, delivery needs improving
Doors are fine for the price, but delivery was a week late without any real updates when requested. And then on the day of delivery, after making myself available 7am - 7pm as requested - it got moved back again a day at around 2pm. Frustrating, especially when trying to organise a fitter as we had to push ours back twice.
18 June 2025
Unprompted review
Reply from Online Door Store
Dear Matt,
We are very sorry for the frustrating experience you had with your delivery, we will reach out to our supplier to see the cause of the delay/issue they encountered in delivering your door as they are not usually like this when it comes to delivery.
Best wishes,
Online Door Store
Dreadful
Dreadful. They sell front doors without glass and leave you high and dry. I really would not recommend them. You'll feel mugged and ripped off
11 June 2025
Unprompted review
Reply from Online Door Store
Dear Matthew,
We understand your disappointment, however it is showing on the website that the door is unglazed allowing customers the flexibility to choose their preferred glazing style. The glass would indeed need to be sourced in the local shop.
Best wishes,
Online Door Store
Deanta Rochester doors give an upmarket feel to any home.
We have used the Deanta Rochester door before on quality developments and our clients are always delighted with them. The delivery is always quick and once hung, painted with door furniture applied they add a very up market feel to our homes. Highly recommended.
Hastingford Developments Ltd
15 May 2025
Unprompted review
Reply from Online Door Store
Hello Louise,
We're delighted that our products meet your high standards and those of your clients. We're also glad that you consistently receive quick delivery.
Thank you for your recommendation!
Best wishes,
Online Door Store
The best door supplier in the UK
The best door supplier in the UK, great service and delivery options. You will not be disappointed.
24 May 2025
Unprompted review
Reply from Online Door Store
Hello,
Thank you for taking the time to share your feedback.
We are delighted that you consider us the best door supplier in the UK and that you've experienced great service and delivery options.
We look forward to serving you again.
Best wishes,
Online Door Store
Straightforward website
Straightforward website,wide range of doors,0n time delivery.
30 March 2025
Unprompted review
Reply from Online Door Store
Dear Mike,
Thank you for the review!
We're pleased you found our website easy to use, liked our wide range, and received your order on time.
Best wishes,
Online Door Store
Amazing service and best Quality doors…
Amazing service and best Quality doors at great value for money prices. You will not be disappointed. 5 star recommended 👍😀
5 May 2025
Unprompted review
Reply from Online Door Store
Hello,
Thank you so much for your review.
We're so pleased you experienced amazing service, best quality doors, and great value. Your recommendation is highly valued.
Best wishes,
Online Door Store
Love the variety of products and fair prices.
Love the variety of products, fair prices, quick dispatch and delivery.
The products I have ordered so far it meets my expectations and was as described on the website.
7 April 2025
Unprompted review
Reply from Online Door Store
Dear Attila,
Thank you for your feedback!
We're so happy you love our product variety, fair prices, and quick delivery. We're glad our products met your expectations and were as described.
Best wishes,
Online Door Store
Easy & Quick
Easy to order came well packaged quick delivery and great quality door would recommend to anyone
31 March 2025
Unprompted review
Reply from Online Door Store
Dear Jason,
Thank you for your positive review! It's great to know that you were pleased with the easy ordering, quick delivery, and great quality of your doors.
We appreciate your recommendation!
Best wishes,
Online Door Store
I ordered a composite internal white…
I ordered a composite internal white glass door or I thought I had! I phoned the company up before ordering just to check it was definitely composite the guy said yes it was no painting needed!!
When it was delivered it was definitely not composite it was wood and not a very good example either! I sent it straight back with the van driver so it was not unpacked!
But I am not fed up with trying to get a refund they said I have to pay £40 delivery charge for a door that never left the van and the wrong door too!
I have phoned the company at least 5 times and it’s still not sorted
Please do not order from this company you will regret it!!!!!!
14 April 2025
Unprompted review
Reply from Online Door Store
Dear Mrs.Poyser,
We have listened back to the recording of our agents conversation with you and your husband.
We can actually hear you in the background say 'no it's not painted'.
The description of the door says it is:
'White primed ready to hang for final decoration'
You asked us whether the door had a grain effect on the surface and we replied that yes it did.
At no point in time, did we say that it did not need painting.
The specification of the door says that it is primed.
We had to pay our supplier to deliver the door that you ordered, that is why there was a deduction from your refund.
Best wishes,
Online Door Store
Great quality - not just good for the price !!
Quick delivery, well packaged , great quality - two more people are now looking at the doors for their houses
5 May 2025
Unprompted review
Reply from Online Door Store
Dear Kevin,
Thank you for your review! We're happy to hear that you're impressed with the great quality of our doors and experience quick delivery. It's wonderful to know that others are now considering our doors for their homes as well.
Best wishes,
Online Door Store
Reply from Online Door Store
Hello,
Thank you for your review! We're delighted you had a good experience with our service and found our prices to your liking.
We look forward to serving you again.
Best regards,
Online Door Store
FRAUDULENT COMPANY!
FRAUDULENT COMPANY!! DO NOT USE.
They delivered the wrong product to me. They collected them on 8th March (after about a month of me chasing them). Today is 7th May and I am still waiting for a refund, 2 months after the doors were returned. They have effectively stolen £550 from me.
7 May 2025
Unprompted review
Reply from Online Door Store
Dear Sophie,
We sincerely apologize for the error of our supplier in delivering the wrong door. We understand that this has caused you significant inconvenience and frustration.
To ensure immediate action, could you please provide your order number? We want to rectify this situation immediately and ensure your refund is processed without any further delay.
We value your business and are committed to resolving this issue for you.
Best Wishes,
Online Door Store
The excellent doors were very well…
The excellent doors were very well priced and made the Online Door Store a great place to shop. They were delivered about a week after ordering and I am very pleased with the quality of my oak doors. I can recommend!
25 February 2025
Unprompted review
Reply from Online Door Store
Dear Helen,
It's great to know that you're very pleased with the price and the quality of your doors. We're also happy they were delivered promptly.
Thank you for recommending Online Door Store!
Best wishes,
Online Door Store
5 Star Service
Great communications from the start. Great product. Delivery exactly as stated. 5 Star service.
4 February 2025
Unprompted review
Reply from Online Door Store
Dear Sarah,
Thank you so much for the 5-star rating! We're happy you had a great experience with our communication, product, and delivery.
We look forward to serving you again.
Best wishes,
Online Door Store
Delivery
The quality of the doors were good and as described.
They were heavy and I may have missed the description and being glass it made sense, but it would have been good to have it highlighted.
10 February 2025
Unprompted review
Reply from Online Door Store
Dear Tomas,
We're pleased to hear that you found the doors to be of good quality and as described.
We appreciate your feedback and We will take this into consideration to improve our product descriptions.
Best wishes,
Online Door Store
Excellent service
10 February 2025
Unprompted review
Reply from Online Door Store
Hello,
We are please you're happy with our service.
We look forward to serving you again.
Best wishes,
Online Door Store
Need a new door in a hurry?
We needed a new door in a hurry and the Online Door Store did not disappoint. They had a huge range, were good on price and importantly, were able to deliver the next day.
10 January 2025
Unprompted review
Reply from Online Door Store
Dear Dominic,
We're delighted to hear that Online Door Store met your urgent need for a new door. It's great to hear that you were happy with our wide selection, prices, and especially our delivery service.
If you ever need anything in the future, we’re always here to help.
Best wishes,
Online Door Store
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.