Easy ordering, fast delivery !!! Carpet was exactly what we wanted… had seen it in a local shop but they had a supplier problem and couldn’t guarantee a delivery date!!! It was cheaper online and arri... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Impressed with Online Carpets, price was much cheaper than Tapi even once I’d found and paid a local fitter. Delivery was in a good time and items arrived in good condition and correct. Special sh... See more
Very easy to order samples to check out the quality, used these guy's 4 times for carpets not any issues at all, Carpets were all excellent quality and the pricing was excellent value, delivered m... See more
Absolutely brilliant company. Bought their carpets for two properties. Both are fab. The customer services people are very friendly and helpful. The deliveries come quickly and the drivers are profess... See more
Company details
Written by the company
Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.
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4.7
Excellent
7K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great way shop for carpets… easy online…
Great way shop for carpets… easy online measuring and placing order.. delivery was on time and driver was great.
Definitely use the company again ☺️
11 May 2026
Unprompted review
Online Carpets are good value for money. Website is easy to use and it's great…
Website is easy to use and it's great that you can get free samples before you buy to check colours are as they appear online so there is no disappointment later.
Ordering is straightforward and I received my order promptly and well within the time period given. Underlay, carpet, grippers and door bar all good and very reasonably priced. No complaints at all.
8 May 2026
Unprompted review
Good website
Good website. Good range of products at excellent prices. Easy to order and fast delivery.
Very pleased
13 May 2026
Unprompted review
Prices are great
Prices are great, amazing choice & quality is fantastic. Quick delivery. Been shopping on here for years now for any home improvements.
30 April 2026
Unprompted review
Superb service, price & quality
Superb service - supplied numerous carpet samples & once our final choice was made, the ordering process was simple (& our carpet arrived quickly)… carpet fitter (40 years experience) confirmed it was a high quality item which should last us 10-15 years.. great value !
13 May 2026
Unprompted review
Quick delivery - can’t fault
Quick delivery, great communication from them, pleased with that service, and the product itself.
Can’t fault our experience with them
12 May 2026
Unprompted review
Great service and quick delivery.
Great service and quick delivery.
Ordered flooring Wednesday, it was then delivered Friday. However, due to an emergency I could not be there to accept. So I left a note asking for them to be left by the back gate and instead the driver went out of his way to out them on my patio and under cover.
Excellent service and highly recommend.
5 June 2026
Unprompted review
Great product
Great product. Really pleased with it. It looks really good on my kitchen floor. Would definitely use online carpets again.
8 May 2026
Unprompted review
They were the only ones I found who…
They were the only ones I found who provided free samples of Quick-step flooring and service was quick, price was good, what more can you ask.
12 May 2026
Unprompted review
Excellent supplier
Excellent supplier who I would not hesitate to recommend. Great product at a very competitive price. Delivery was early and great communication throughout the transaction.
10 May 2026
Unprompted review
Great customer service
Very good customer service. When called the office I always got the assistance I required. Laminate I ordered was good quality at a good price. Its great you can get free samples too. The customer service even helped me match the door threshold with the laminate I ordered.
11 May 2026
Unprompted review
Excellent quality
Excellent quality.
The best underlay in the house now!!
Good prices.
Quick service.
3 June 2026
Unprompted review
I have recommended to all family and…
I have recommended to all family and friends, I bought everything from underlay to carpets etc and I am so very happy. So 5 stars and more if I could give them.
1 May 2026
Unprompted review
Fuming !!
Fuming !!! Rude deliver driver dragged the carpet through the mud my cats have been really sick I can’t afford to have dirt inside my home ! Lady said on the phone they will give feed back ! Great 👍 what is it going to achieve
3 June 2026
Unprompted review
Reply from Online Carpets
Good afternoon,
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
We take concerns of this nature seriously and have escalated the matter to the relevant management team for review. As the reported issue is not visible in the delivery image, we have requested photographs to assist with our investigation and help us reach a resolution.
We have also offered to collect and replace the item if required. We have not yet received a response but will continue to make contact to resolve the matter as quickly as possible.
Kind regards,
Jenny
Online Carpets
TERRIBLE customer service and delivery process
TERRIBLE customer service with regard to delivery!!!! Very unhelpful about the fact that we needed a time slot that could work around us. They are extremely rigid and do not take anything into account. Also for such a big company they have not invested sufficiently in logistics, it's a one man delivery for huge heavy rolls of carpet and they need help on the other side! ONE MAN DELIVERY!!! Surely they can afford to employ another person and not have to rely on help from the poor customer (in this case me who cannot lift heavy things). How come when you get fridges/freezers delivered by companies you're not expected to help but here you are?! All in all this caused me a huge amount of stress and I can only come to the conclusion that profits are more important to them than investing in helpful customer service staff and delivery staff. The reply will be "sorry to hear that you've had a bad experience...." it's not an individual experience, their whole setup needs to improve! Yet they seem to content with responding to numerous individuals about 'their experience' rather than admit that they are a 'greedy' family owned business who do not care.
3 June 2026
Unprompted review
Reply from Online Carpets
Good afternoon,
Thank you for taking the time to leave your review. We are sorry to hear that you were disappointed with the service received.
Our delivery information is available on our website for customers to review before placing an order and is also included within our order confirmation and dispatch communications. Deliveries are currently provided as a one-person service, and we advise that assistance may be required for heavier items. We appreciate that this arrangement may not suit all customers, which is why we make this information available before an order is placed.
We are always looking for ways to improve our service, and delivery options remain an area under ongoing review.
We have sent a request for more information so that direct contact can be made, as we would welcome the opportunity to better understand your concerns and work towards a more satisfactory outcome.
Kind regards,
Jenny
Online Carpets
Service and delivery was great with no…
Service and delivery was great with no problems. We bought this carpet to put in an awning on our caravan and it feels good underfoot, it looks great & homely, lots of complements so Thank you for your effient service.
7 May 2026
Unprompted review
Good quality great service and delivery
Good quality great service and delivery
14 May 2026
Unprompted review
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