Online Carpets Reviews 

Superb service - supplied numerous carpet samples & once our final choice was made, the ordering process was simple (& our carpet arrived quickly)… carpet fitter (40 years experience) confirmed it was a high quality item which should last us 10-15 years.. great value !

Quick delivery, great communication from them, pleased with that service, and the product itself.
Can’t fault our experience with them

Great service and quick delivery.

Ordered flooring Wednesday, it was then delivered Friday. However, due to an emergency I could not be there to accept. So I left a note asking for them to be left by the back gate and instead the driver went out of his way to out them on my patio and under cover.

Excellent service and highly recommend.

Great product. Really pleased with it. It looks really good on my kitchen floor. Would definitely use online carpets again.

Great price delivery and products

They were the only ones I found who provided free samples of Quick-step flooring and service was quick, price was good, what more can you ask.

Excellent supplier who I would not hesitate to recommend. Great product at a very competitive price. Delivery was early and great communication throughout the transaction.

Very good customer service. When called the office I always got the assistance I required. Laminate I ordered was good quality at a good price. Its great you can get free samples too. The customer service even helped me match the door threshold with the laminate I ordered.

Excellent quality.
The best underlay in the house now!!
Good prices.
Quick service.

I have recommended to all family and friends, I bought everything from underlay to carpets etc and I am so very happy. So 5 stars and more if I could give them.

Fuming !!! Rude deliver driver dragged the carpet through the mud my cats have been really sick I can’t afford to have dirt inside my home ! Lady said on the phone they will give feed back ! Great 👍 what is it going to achieve

TERRIBLE customer service with regard to delivery!!!! Very unhelpful about the fact that we needed a time slot that could work around us. They are extremely rigid and do not take anything into account. Also for such a big company they have not invested sufficiently in logistics, it's a one man delivery for huge heavy rolls of carpet and they need help on the other side! ONE MAN DELIVERY!!! Surely they can afford to employ another person and not have to rely on help from the poor customer (in this case me who cannot lift heavy things). How come when you get fridges/freezers delivered by companies you're not expected to help but here you are?! All in all this caused me a huge amount of stress and I can only come to the conclusion that profits are more important to them than investing in helpful customer service staff and delivery staff. The reply will be "sorry to hear that you've had a bad experience...." it's not an individual experience, their whole setup needs to improve! Yet they seem to content with responding to numerous individuals about 'their experience' rather than admit that they are a 'greedy' family owned business who do not care.

Service and delivery was great with no problems. We bought this carpet to put in an awning on our caravan and it feels good underfoot, it looks great & homely, lots of complements so Thank you for your effient service.

Good quality great service and delivery

Great service and products, would recommend

Very well priced delivered on time great quality

Ordered a carpet from online carpets what can I say? I was blown away by the quality and the price.
Had ordered for all of My upstairs and stairs to be done carpet came quickly. It looks so luxurious.

Easy to order, delivery fee is not something crazy and the price was really good. The laminate I got looks what was promised and got delivered on time. All in all - a smooth shopping experience, I have no notes 👍

Excellent service excellent product looks good now fitted. Customer services very helpful .would highly recommend this company for all your flooring needs

Lots of choice online at great prices. Communication regarding delivery was brilliant, and it turned up exactly when it was stated. Delivery driver very helpful.
Extremely pleased with carpets