Online Carpets Reviews 

6,621
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,822 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the ordering process easy and appreciate the excellent quality of products, including carpets and flooring. Many highlight the competitive pricing, often significantly cheaper than other retailers, making it a fantastic value. People frequently praise the fast and efficient delivery service, with some drivers even assisting with heavy items. The availability of free samples is also a much-appreciated benefit, helping customers choose effectively. However, some customers encountered delivery issues, such as unexpected delays or problems with driver communication and behavior. Others reported product quality concerns, including receiving faulty carpets or items not meeting the expected standard.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Consumers find product to be positive, with many expressing satisfaction with the quality and value for money... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of carpets and... See more

Price

Customers consistently note positive experiences with price, frequently highlighting competitive and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, fast delivery !!! Carpet was exactly what we wanted… had seen it in a local shop but they had a supplier problem and couldn’t guarantee a delivery date!!! It was cheaper online and arri... See more

Rated 5 out of 5 stars

Impressed with Online Carpets, price was much cheaper than Tapi even once I’d found and paid a local fitter. Delivery was in a good time and items arrived in good condition and correct. Special sh... See more

Rated 5 out of 5 stars

Very easy to order samples to check out the quality, used these guy's 4 times for carpets not any issues at all, Carpets were all excellent quality and the pricing was excellent value, delivered m... See more

Rated 5 out of 5 stars

Absolutely brilliant company. Bought their carpets for two properties. Both are fab. The customer services people are very friendly and helpful. The deliveries come quickly and the drivers are profess... See more


Company details

  1. Carpet Store

Written by the company

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(6,621)

1,756 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faultless experience

Faultless experience, I have ordered vinyl twice, great quality and value for money. Delivered on time on each occasion.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely carpets at half the price of Tapi…

Really recommend this company.
We needed 3 bedrooms re carpeted and our quote from Tapi carpets was just over £2000 all in.
We ordered carpets and underlay from this company for around £700. We paid extra for named day delivery and they came right on time.
Lovely quality carpets- especially the cream wool one 😍🐑. We paid a local fitter £300 to lay the carpets so all in all this was half the price. Hugely recommend.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I purchased Lino for a weird reason

I purchased Lino for a weird reason, no bathroom or kitchen makeover but a garden decking revamp!! Our composite decking after two years became very sun bleached and ropy!!! And they we had a brain wave, we would paint it with composite paint!!! What a waste of time the paint flaked in a short space of time. So!!! Let’s do Lino!!!! And here we are, we have never laid Lino, just measured! Rolled out and took of the old capping cut it with our sharp knife and put the capping back on!!! Honestly this Lino is amazing! Easy to cut BUT good quality for your kitchen or bathroom or hallway or anywhere you need. But an idea for a garden!!!! YES
To be honest the delivery charge is a little steep but not the fault of the company. However just weigh up this for your local store and you are still getting a bargain. I would love to upload photos of my project but I cannot figure out how to. However the results are amazing!!!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Carpet very fair price very good…

Carpet very fair price very good ,delivery crap on the 3 rd carpet we had.They left it out in the rain, my wife and I both 78yrs ,had to get it inside ourselves. The driver sent us a text to sign before he got here,knowing he was going to drop the carpet in the rain and run, not online carpets fault though, shame .

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Summer oak kronotex Laminate..Misleading pics and sample Avoid!

Please be aware if you are thinking of ordering from this company. Firstly the sample we received was totally different to what the actual wood looks like, it is mentioned in a small part of their website under fitting that there could be a slight variation in laminate flooring, ours had severe variation that it looked like different flooring put together which makes me wonder where their stock is coming from although all did had the same batch numbers, we have used Kronotex before without any issues. The website pictures and small samples are very misleading with no clear message on the main website page about any severe discoloration in the wood. I do appreciate that sometimes certain laminates will have slight variations to replicate natural wood and also slightly different in people's homes but this was completely two different looks some boards were a dark reddish brown with a shine and the rest was made up of much lighter but dull beige tones without the shine. I would never recommend this company and they admitted no fault with misleading pictures and samples sent out. Customer service at one point did agree that it was totally different coloured flooring with unacceptable variations but it was then passed to more senior management who then backtracked whilst trying to humour me and blamed on us for not noticing sooner and also blamed the fitter for not staggering it better. Obviously just passing the buck, what we are guilty of I do admit though is not noticing the more recent negative reviews which honestly is a true reflection on this company. I seen the amount of positive ones and genuinely thought must be good!! Wonder who is writing them!. Honestly it is your choice if you go ahead but would hate this to happen to other people. Things are bad when laminate flooring is laid down in your living room and is already booked in next week to be uplifted and a new flooring be put down. It's that awful I can't even put a rug down to cover it as it's mixed coloured all over. My fitter has 30 years+ experience and never has he seen this with such severe variation which he says would make been impossible to have staggered any better than he did. Tooks weeks to sort out but no doubt they will reply to this negative review a lot quicker.! Had to return the rest of the flooring intended for another 3 rooms which they did free of charge as they did admit the wood was unacceptable at that point. We are now in the position of lifting a horrible looking floor in our living room to replace at our own cost. Everyone who has seen my floor can't believe it is brand new and asked what happend to it. Got offered £100 for inconvenience which I had to accept as my principles won't cover the hundreds of pounds I will need to fork out to lift and replace. Wish I could upload the pics to show the full extent of this with my review however I will try to do so through Google....please think twice about buying as when my wood was delivered it looked lovely through the box. Also believe this or not customer services asked us which colour we liked best on our different coloured newly fitted living room and asked us to count how many of the planks we would have to lift and replace to make it look 'presentable' and proceeded to send out half dozen of 2x2 samples for us to to try and match the living room colour we liked best. What a joke my joiner has never heard anything like it I mean it wasn't still in a box I could swap planks around it was laid on the floor!!..Tells you absolutely everything about this company to even suggest such a thing!!

14 June 2026
Unprompted review
Online Carpets logo

Reply from Online Carpets

Hello,

Thank you for taking the time to leave a review, and we're sorry to hear your concerns regarding your order.

This flooring is designed to include natural variation in colour and grain to replicate real wood. Our imagery is supplied directly by the manufacturer, and it is worth noting that lighting and room décor can also affect how the flooring appears on our website compared to in your home.

We always recommend ordering samples before purchasing. We advise and remind customers to check goods before installation and to raise any concerns with us so we can provide guidance and support at the earliest stage.

With wood-effect flooring, it is best practice to open a pack to see the variation in shading and ensure you are satisfied. If you are, we recommend opening as many packs as are required for the specific space and fully mixing planks to view the full range of variation before installation, ensuring it meets expectations. This advice is included within our fitting guidance on our website and helps achieve the best possible finish.

Following our review, we found no fault with the product or any misrepresentation at the point of sale. This was explained to you directly, and a goodwill resolution was offered and accepted.

Kind regards,
Charlie
Online Carpets

Rated 5 out of 5 stars

Excellent quality

Ordering easy, prices great, rang in person to discuss alternative colour when colour not available in the size, fast delivery and amazing delivery driver who delivered the huge carpet in side my house - 10 stars for him! Excellent quality

13 May 2026
Unprompted review

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