Easy ordering, fast delivery !!! Carpet was exactly what we wanted… had seen it in a local shop but they had a supplier problem and couldn’t guarantee a delivery date!!! It was cheaper online and arri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and product to be…
Excellent service and product to be recommended
Faultless experience
Faultless experience, I have ordered vinyl twice, great quality and value for money. Delivered on time on each occasion.
Fast delivery
Fast delivery, excellent quality product and very reasonable prices. Highly recommended.
Lovely carpets at half the price of Tapi…
Really recommend this company.
We needed 3 bedrooms re carpeted and our quote from Tapi carpets was just over £2000 all in.
We ordered carpets and underlay from this company for around £700. We paid extra for named day delivery and they came right on time.
Lovely quality carpets- especially the cream wool one 😍🐑. We paid a local fitter £300 to lay the carpets so all in all this was half the price. Hugely recommend.
I purchased Lino for a weird reason
I purchased Lino for a weird reason, no bathroom or kitchen makeover but a garden decking revamp!! Our composite decking after two years became very sun bleached and ropy!!! And they we had a brain wave, we would paint it with composite paint!!! What a waste of time the paint flaked in a short space of time. So!!! Let’s do Lino!!!! And here we are, we have never laid Lino, just measured! Rolled out and took of the old capping cut it with our sharp knife and put the capping back on!!! Honestly this Lino is amazing! Easy to cut BUT good quality for your kitchen or bathroom or hallway or anywhere you need. But an idea for a garden!!!! YES
To be honest the delivery charge is a little steep but not the fault of the company. However just weigh up this for your local store and you are still getting a bargain. I would love to upload photos of my project but I cannot figure out how to. However the results are amazing!!!
Carpet very fair price very good…
Carpet very fair price very good ,delivery crap on the 3 rd carpet we had.They left it out in the rain, my wife and I both 78yrs ,had to get it inside ourselves. The driver sent us a text to sign before he got here,knowing he was going to drop the carpet in the rain and run, not online carpets fault though, shame .
A trouble-free transaction from start…
A trouble-free transaction from start to finish. Good quality carpets and delivered promptly as promised.
Good price fast delivery and kept me…
Good price fast delivery and kept me informed excellent service.
Good quality carpets good communication…
Good quality carpets good communication and prices and fast delivery Reccomended company.
Great quality at an affordable price…
Great quality at an affordable price delivery service was prompt and helpful samples arrived I had plenty which worked well
A happy customer thank you
Summer oak kronotex Laminate..Misleading pics and sample Avoid!
Please be aware if you are thinking of ordering from this company. Firstly the sample we received was totally different to what the actual wood looks like, it is mentioned in a small part of their website under fitting that there could be a slight variation in laminate flooring, ours had severe variation that it looked like different flooring put together which makes me wonder where their stock is coming from although all did had the same batch numbers, we have used Kronotex before without any issues. The website pictures and small samples are very misleading with no clear message on the main website page about any severe discoloration in the wood. I do appreciate that sometimes certain laminates will have slight variations to replicate natural wood and also slightly different in people's homes but this was completely two different looks some boards were a dark reddish brown with a shine and the rest was made up of much lighter but dull beige tones without the shine. I would never recommend this company and they admitted no fault with misleading pictures and samples sent out. Customer service at one point did agree that it was totally different coloured flooring with unacceptable variations but it was then passed to more senior management who then backtracked whilst trying to humour me and blamed on us for not noticing sooner and also blamed the fitter for not staggering it better. Obviously just passing the buck, what we are guilty of I do admit though is not noticing the more recent negative reviews which honestly is a true reflection on this company. I seen the amount of positive ones and genuinely thought must be good!! Wonder who is writing them!. Honestly it is your choice if you go ahead but would hate this to happen to other people. Things are bad when laminate flooring is laid down in your living room and is already booked in next week to be uplifted and a new flooring be put down. It's that awful I can't even put a rug down to cover it as it's mixed coloured all over. My fitter has 30 years+ experience and never has he seen this with such severe variation which he says would make been impossible to have staggered any better than he did. Tooks weeks to sort out but no doubt they will reply to this negative review a lot quicker.! Had to return the rest of the flooring intended for another 3 rooms which they did free of charge as they did admit the wood was unacceptable at that point. We are now in the position of lifting a horrible looking floor in our living room to replace at our own cost. Everyone who has seen my floor can't believe it is brand new and asked what happend to it. Got offered £100 for inconvenience which I had to accept as my principles won't cover the hundreds of pounds I will need to fork out to lift and replace. Wish I could upload the pics to show the full extent of this with my review however I will try to do so through Google....please think twice about buying as when my wood was delivered it looked lovely through the box. Also believe this or not customer services asked us which colour we liked best on our different coloured newly fitted living room and asked us to count how many of the planks we would have to lift and replace to make it look 'presentable' and proceeded to send out half dozen of 2x2 samples for us to to try and match the living room colour we liked best. What a joke my joiner has never heard anything like it I mean it wasn't still in a box I could swap planks around it was laid on the floor!!..Tells you absolutely everything about this company to even suggest such a thing!!

Reply from Online Carpets
Excellent quality
Ordering easy, prices great, rang in person to discuss alternative colour when colour not available in the size, fast delivery and amazing delivery driver who delivered the huge carpet in side my house - 10 stars for him! Excellent quality
Fast and efficient service throughout…
Fast and efficient service throughout no issues from start to finish to finish will definitely use again ⭐️⭐️⭐️⭐️⭐️
Great quality carpet
Great quality carpet. Was delivered promptly and was well packaged. Would definitely use again
Great Flooring
Easy to find online. Prices have not risen and delivery was fast
Useful samples and orders fulfilled…
Useful samples and orders fulfilled efficiently flexible delivery dates.
Very happy with from start to delivery…
Very happy with from start to delivery and good quality for what i needed would buy again and reccomend
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







