Online Carpets Reviews 

6,624
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,822 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the ordering process easy and appreciate the excellent quality of products, including carpets and flooring. Many highlight the competitive pricing, often significantly cheaper than other retailers, making it a fantastic value. People frequently praise the fast and efficient delivery service, with some drivers even assisting with heavy items. The availability of free samples is also a much-appreciated benefit, helping customers choose effectively. However, some customers encountered delivery issues, such as unexpected delays or problems with driver communication and behavior. Others reported product quality concerns, including receiving faulty carpets or items not meeting the expected standard.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Consumers find product to be positive, with many expressing satisfaction with the quality and value for money... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of carpets and... See more

Price

Customers consistently note positive experiences with price, frequently highlighting competitive and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, fast delivery !!! Carpet was exactly what we wanted… had seen it in a local shop but they had a supplier problem and couldn’t guarantee a delivery date!!! It was cheaper online and arri... See more

Rated 5 out of 5 stars

Impressed with Online Carpets, price was much cheaper than Tapi even once I’d found and paid a local fitter. Delivery was in a good time and items arrived in good condition and correct. Special sh... See more

Rated 5 out of 5 stars

Very easy to order samples to check out the quality, used these guy's 4 times for carpets not any issues at all, Carpets were all excellent quality and the pricing was excellent value, delivered m... See more

Rated 5 out of 5 stars

Absolutely brilliant company. Bought their carpets for two properties. Both are fab. The customer services people are very friendly and helpful. The deliveries come quickly and the drivers are profess... See more


Company details

  1. Carpet Store

Written by the company

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(6,624)

1,759 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible company

Terrible company. Delivery was a joke as courier sent me a delivery window after it was delivered, not even told which date prior to it arriving! Not the company’s fault but they should use a more reliable courier. Then when my fitter arrived they’d sent the wrong flooring having put two different delivery labels on the same parcel. Meaning I had to pay my fitter double. No recompensate just a “sorry you should have unpacked and unrolled it and checked that we’ve actually got it right”

22 June 2026
Unprompted review
Online Carpets logo

Reply from Online Carpets

Hello,

We are sorry to read of your experience and appreciate how frustrating this must have been, especially with fitting arrangements already in place.

Following our review, we identified an issue with the order details, which contributed to the incorrect item being delivered; it was someone else's item, and we appreciate the inconvenience this caused.

Our team worked to resolve the matter as quickly as possible, including corrective action, an apology, and a gesture of goodwill in recognition of the disruption caused.

We always recommend checking goods fully before fitting appointments take place, as this allows any unexpected issues to be resolved beforehand.

Thank you for taking the time to share your feedback.

Kind regards
Richard
Online Carpets

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. Bought their carpets for two properties. Both are fab. The customer services people are very friendly and helpful. The deliveries come quickly and the drivers are professional and the last driver helped me get the carpet into the back bedroom. Love this company and highly recommend

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Samples were delivered quickly and I…

Samples were delivered quickly and I was able to choose effectively from these. Delivery was prompt and free. So pleased with the quality and the price. I saved so much by buying online. I would definitely recommend and will be using again.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Online carpets is an brilliant excellent way to…

Online carpets is an excellent way to buy a carpet, I have already spread the word to friends and family if you are not happy with something they are very fast to put it right and very understanding and they are a company that listens to what you need, and they deliver, first rate

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Impressed with Online Carpets

Impressed with Online Carpets, price was much cheaper than Tapi even once I’d found and paid a local fitter. Delivery was in a good time and items arrived in good condition and correct.
Special shout out to Louise in the customer service team who helped to change the colour of one of the carpets I ordered when it came back into stock a day after I’d placed the order for a different colour! She was really helpful and it’s nice in this day and age to speak to a real human rather than someone reading off a script.

Next time we need a new carpet I’ll definitely be checking out these guys first.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Carpet

It been a great experience buying laminate flooring Online Carpets.l would recommend to family and friends.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Good value

Was initially concerned that the low price would lead to poor quality, but actually just good value! Communication both from online carpets and courier were decent and arrived when stated.

18 May 2026
Unprompted review

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