Online Carpets Reviews 

Bought vinyl flooring laminate flooring and all the accessories from here, absolute fab quality and very affordable prices… defo recommend :)

Very easy to order samples to check out the quality, used these guy's 4 times for carpets not any issues at all,
Carpets were all excellent quality and the pricing was excellent value, delivered mostly on time apart from 1 order, which took a little longer than expected, but my advice would be order earlier than you need.
Would have no issues using these guys again.

Great experience, very good value for money

Second order from Online Carpets and great service again. Lovely carpet and great price, fast delivery.
First order was for vinyl flooring which was a large size we needed in one piece and good quality and price.

This has been one of the most stressful, unprofessional, and disappointing online purchasing experiences I've ever had.

A faulty landing carpet (8m x 5m) was delivered to me. As the fitters began installing it, the backing started separating from the carpet. The issue was so obvious that the fitters ultimately stopped the installation altogether, as there was no point continuing with a defective product.

I first contacted Online Carpets on 10 June to report the problem. Communication was extremely slow, with only one reply per day, typically arriving at the end of the day. After nearly two weeks of back-and-forth, Online Carpets finally agreed on 20 June to collect the faulty carpet and issue a refund.

Throughout this process, I made it clear that the carpet had already been cut and partially fitted before the defect became apparent. Following your advice, I rolled the carpet pieces up as best as possible and prepared them for collection.

However, when your driver arrived today, they refused to collect the carpet because it was not taped up in its original packaging.

Considering the carpet was faulty, had already been cut during installation, and you were fully aware of this before arranging collection, this refusal is completely unreasonable and has only added further frustration to an already poor experience.

At this point, I genuinely regret not using a local carpet retailer from the outset.

Order Number: ONL1196984

Terrible company. Delivery was a joke as courier sent me a delivery window after it was delivered, not even told which date prior to it arriving! Not the company’s fault but they should use a more reliable courier. Then when my fitter arrived they’d sent the wrong flooring having put two different delivery labels on the same parcel. Meaning I had to pay my fitter double. No recompensate just a “sorry you should have unpacked and unrolled it and checked that we’ve actually got it right”

Excellent service. Brilliant price and quality. Very fast delivery

Great quality carpets fast delivery will be buying more for other rooms

Pretty good with my order would highly recommend them to anyone. Cheap and great value.

Absolutely brilliant company. Bought their carpets for two properties. Both are fab. The customer services people are very friendly and helpful. The deliveries come quickly and the drivers are professional and the last driver helped me get the carpet into the back bedroom. Love this company and highly recommend

Realistically priced flooring, delivered as advertised.
Would definitely purchase again

Good choice of flooring for kitchen at great prices to suit every budget. Delivery was quick. Kept up to date with Delivery arrival time. Will definitely use this company again in the future.

Really good prices and rapid delivery..Was able to order vinyl to the exact length and with a choice of widths. Very good service..

Have used online carpets for a while always a great deal and good carpets and underlay ,and good delivery thanks

I've bought from here a good few times and ive never had a problem with the quality of the items or delivery, the prices are fantastic also 😀 very pleased

I was very happy with my purchase nice carpet and quick delivery. I would recommend this company

Samples were delivered quickly and I was able to choose effectively from these. Delivery was prompt and free. So pleased with the quality and the price. I saved so much by buying online. I would definitely recommend and will be using again.

Very easy to deal with & super quick delivery
Carpet quality is outstanding compared to our builders carpets

Online carpets is an excellent way to buy a carpet, I have already spread the word to friends and family if you are not happy with something they are very fast to put it right and very understanding and they are a company that listens to what you need, and they deliver, first rate