Cigars well packaged and fast delivery customs held package for a short while and nearly doubled price of purchase but still so much better than buying local
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
A couple of minor issues over time, but on the whole service has been excellent. Dispatch within a couple of days and prompt delivery. Obviously there can be delays with customs, but those are beyon... See more
Without fail Online Cigars shines consistently with product quality and delivery. Even with any cost involved for delivery services it's worth every penny as long as it shows up ....
Company replied
I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect. I reached out to the team, and James responded... See more
Company details
Written by the company
Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.
Contact info
Embrach-Embraport Freeport, 8424, Zurich, Switzerland
- hello@online-cigars.com
- online-cigars.com
4.4
Excellent
791 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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First class experience ordering from Online-Cigars
I have to say my first experience with Online Cigars has been superb. Rachel & Ruth answered my email questions immediately and gave me updates throughout my delivery to Dubai. I cant recommend Online Cigars enough. I will definitely be ordering again!! 10/10
10 October 2025
Unprompted review
Great cigars (Flor de Oliva)
Great cigars (Flor de Oliva). Import charges to UK (140%) makes them very expensive. Brilliant service from Online Cigars.
26 September 2025
Just order, you won’t be disappointed
My order arrived very fast, the packaging was exceptional, excellent quality cigars at a great price. Will order from again, thanks again for such a great experience
18 September 2025
Did not receive my order
It’s been almost a month and I still haven’t received my order I reached out to customer service via email and I didn’t receive any response besides the automated reply.
18 September 2025
Reply from Online Cigars
We had some recent issues with shipping which have now been resolved. Your order was promptly refunded.
Cigars came fresh and ready to smoke…
Cigars came fresh and ready to smoke despite it going a long way to get to my house. Thank you online cigars for the excellent service
3 October 2025
Unprompted review
easy trade and fast post
11 September 2025
Put your concerns behind you with Online Cigars!
Have to say, one began with trepidation, as one would with cigars and most unfamiliar ecommerce sites. Well, my concerns are now in my rear view…not only did I receive the cigars in 10 days flat, they were delivered in impeccable condition with the cigars ready to smoke!
27 September 2025
Unprompted review
Reply from Online Cigars
Thank you so much for your kind words and support!
Great Cigar Shop
The parcel was sent promptly, well-packaged, and quick international shipping. The cigars were excellent quality too. I'll be buying from Online Cigars again soon.
19 August 2025
Reply from Online Cigars
We’re grateful for your review and your continued trust!
Reply from Online Cigars
Thank you kindly for your feedback, we appreciate it more than you know!
Reply from Online Cigars
Your trust means a lot, thank you for choosing us!
Fantastic service
Fantastic service. Great prices as always. Brilliant delivery time. Thank you online cigars, as always
14 August 2025
Reply from Online Cigars
Thank you for being a valued customer, we appreciate you!
I absolutely love Online Cigars
I absolutely love Online Cigars. This is my second order and it arrived quickly and it great condition just like the last one. I will be placing many more orders in the future.
25 August 2025
Unprompted review
Reply from Online Cigars
Thank you for your kind review!
Online Cigars shines…
Without fail Online Cigars shines consistently with product quality and delivery. Even with any cost involved for delivery services it's worth every penny as long as it shows up ....
7 August 2025
Reply from Online Cigars
We really appreciate your feedback!
Another seamless delivery today
Another seamless delivery today. Delivered one week after purchase! Unbelievable service. Thanks guys and I’ll be ordering again very soon. This time it got through customs which is an additional bonus ;)
22 August 2025
Unprompted review
Reply from Online Cigars
Your support means a lot, thank you!
Reply from Online Cigars
We’re grateful for your review!
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