Absolutely excellent! Moving house, sorting bills, taking meter readings can be very stressful - using One Utility Bill has lifted a heavy burden. The staff have been very friendly and helpful... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to Laura who took me through the different packages on offer from one utility bill. Job well done is all I can say..she gave me no pressure to sign on like any other representatives selling/ma... See more
Company replied
We have been using One Utility Bill over the last year and have found the service incredibly convenient. We are moving house soon, and thankfully, the process has been super easy thanks to Tim Mirsade... See more
Company replied
Joshua was excellent! He was very helpful, kind and patient. He explained everything clearly and sorted my package perfectly with a refund. I had no more payments and broadband until 2027. Great cust... See more
Company replied
Company details
Written by the company
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Contact info
Media Exchange 5, 0191 622 0102, Coquet Street, United Kingdom
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One Utility Bill
I didn't know that there is a company which has such kind of a package until recommended by the lettings agent. Glad that I have one monthly payment for all the utility bills. The staff over the phone were friendly, warm, personable and professional. They made the process easily and quick.
20 August 2026
Unprompted review
Reply from One Utility Bill
Hi Kash,
It is truly wonderful to read reviews that our customers leave, thank you for taking the time to write us one.
Don’t forget not only do we have a fantastic team but great tools to manage your package all from your customer dashboard!
Have a great day
One Utility Bill
Its great experience and very patiently…
Its great experience and very patiently answered our queries
20 August 2026
Unprompted review
Reply from One Utility Bill
Hi Harini,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
I was delayed due to not knowing where…
I was delayed due to not knowing where to find the gas meter and holidays getting in the way but Callum Johnson was super helpful and made the whole process super stress free and easy
21 August 2026
Unprompted review
Reply from One Utility Bill
Hey Sam,
Thank you for taking the time to leave such a fantastic review for Callum.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Very professional
Customer service and set up have been exemplary. Not able to rate how they are when things go wrong but very professional and helpful so far.
20 August 2026
Unprompted review
Reply from One Utility Bill
Hi Sam,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
1 star — Absolutely terrible experience
I signed up for a capped contract with One Utility Bill (OUB), but their staff incorrectly registered me on an unlimited contract. At the end of the contract, I was charged an additional £220.
When I first contacted them, they insisted that I had signed up for an unlimited contract. I questioned this because, if it really was an unlimited contract, why was I being charged an additional £220 at the end?
After several phone calls, I eventually spoke with Scott, and they finally acknowledged that the issue was caused by an error on their side.
Initially, OUB only wanted to refund the £220. However, I had been carefully tracking my actual gas and electricity usage, so I explained that they should refund the difference between what I had paid for the package and the cost of my actual usage.
I then had to provide them with a detailed calculation of my usage to prove that OUB actually owes me money. That refund is over £1,000.
The most frustrating part? It has been over FOUR MONTHS, and I am still waiting for my refund.
This has involved countless phone calls, calculations, explanations and chasing, all because of an error that OUB themselves eventually admitted was on their end.
If you are considering using One Utility Bill, I strongly recommend avoiding them. You may find yourself spending months fighting to get money back that you are legitimately owed.
Absolutely unacceptable customer service and refund handling. Avoid OUB at all costs.
20 August 2026
Unprompted review
Reply from One Utility Bill
Hi there,
I'm really sorry to hear that you're not happy with our service. I've requested more information so that we can look into this further for you.
Please reach out of you have any questions in the meantime.
Thanks,
One Utility Bill
Morgan help me with the payment after…
Morgan help me with the payment after cancellation. Very polite, nice service from her
20 August 2026
Unprompted review
Reply from One Utility Bill
Hi Soniya,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Morgan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Not had a bad experience with OTB
Literally not had a bad experience with any of the advisors.
We got the £50 cashback offer when we signed up and forgot about it, called up and Victoria D helped us out a lot, she was absolutely lovely and got us sorted within about 2 minutes.
Really great company.
Thanks again Victoria.
19 August 2026
Unprompted review
Reply from One Utility Bill
Hi Chloe,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Callum was amazing
Callum was amazing - friendly, professional, and able to get us set-up and our questions answered in a reasonable amount of time. We really are appreciative of the service being available and so helpful with our move.
23 July 2026
Unprompted review
Reply from One Utility Bill
Hey Gwendolyn,
Thank you for taking the time to leave such a fantastic review for Callum.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
I spoke to one of the employees…
I spoke to one of the employees yesterday called Andrew about my change date for billing and he was so kind and helpful thoughtful the call.
Thank you Andrew.
18 August 2026
Unprompted review
Reply from One Utility Bill
Hi Sara,
Thank you for the brilliant 5 star! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Top tier service. Zero worries .
Such a great service! We have been using them for 3 months now and went with the unlimited usage for electricity and gas, along with water and internet included. It's helped us so much no having to worry about 4 different providers and being able to just pay once and forget about it. We have a reptile which requires a lot of heating and electricity, and oneutilitybill has allowed us to never worry about using too much. Thank you!
19 August 2026
Unprompted review
Reply from One Utility Bill
Hi Michael,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Excellent service
Had a great experience with Jack today. He was kind, friendly, and took his time to explain the best deals available without rushing anything. Even after some network issues, he called me back to make sure everything was sorted real customer service. I’m genuinely happy with the experience and appreciate the effort he put in.
18 August 2026
Unprompted review
Reply from One Utility Bill
Hi Tara,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Jack was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Excellent Customer Service!!
Figuring out utility bills was very overwhelming and confusing however Jack was incredibly helpful explaining all the different terms I didn’t understand and very patient when I asked questions. The customer service was incredible.
I feel more confident about paying for all my utilities with a single bill and appreciate all the help that was given throughout the process.
18 August 2026
Unprompted review
Reply from One Utility Bill
Hey Anne,
Thank you for taking the time to leave such a fantastic review for Jack.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Andrew
Spoke to Andrew on chat and he was absolutely brilliant help can't praise him enough
18 August 2026
Unprompted review
Reply from One Utility Bill
Hi Richard,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Jacob was super lovely and helpful
Jacob was super lovely and helpful! He sorted everything for me for a fair price! I would recommend OneUtilityBill to anyone moving!!
17 August 2026
Unprompted review
Reply from One Utility Bill
Hey Megan,
Thank you for taking the time to leave such a fantastic review for Jacob.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Really helpful
17 August 2026
Unprompted review
Reply from One Utility Bill
Hi Kass,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Id recommend to everyone
From the very start one utility has been amazing any issues they seek to solve with my job I’m unable to call most days so the live chat feature is so helpful and every advisor I have talked to on there has been helpful and so kind
16 August 2026
Unprompted review
Reply from One Utility Bill
Hi Katie,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Reply from One Utility Bill
Hi Auni,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
The agent I spoke to Jack was very…
The agent I spoke to Jack was very friendly and explained things clearly to me. Their customer service was top notch
14 August 2026
Unprompted review
Reply from One Utility Bill
Hey Linda,
Thank you for taking the time to leave such a fantastic review for Jack.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Chris was a massive help and very…
Chris was a massive help and very lovely!
13 August 2026
Unprompted review
Reply from One Utility Bill
Hi Dan,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Chris was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Thank you Dominic brilliant service…
Thank you Dominic brilliant service highly recommend:
14 August 2026
Unprompted review
Reply from One Utility Bill
Hi William,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dominic was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
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