Omcgear Reviews 

800
•
TrustScore 1.5 out of 5

1.7

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Rated 2 out of 5 stars

Sent me a different product than what was advertised. When contacted, they offered me a $10 store credit instead of an exchange. After negotiating for an actual partial refund, they didn't process... See more

Rated 1 out of 5 stars

***Buyer beware*** This place is a joke, you think you're getting a good deal, but you'll be lucky if you stuff ever ships, then they play apologetic after weeks of blowing you off!! If you need pro... See more

Rated 1 out of 5 stars

Had them bought as a present and I know they weee ordered months ago all my fishing boots are a size 10 so wasn’t expecting when I rocked up on the bank to find omc sizing is ridiculous. I managed t... See more

Rated 1 out of 5 stars

Bunch of scam artists here. I paid $70 for 3-day shipping through UPS. The package was delayed and upon my request for a refund back to their free standard shipping, I was told it that is was not O... See more

Company replied

Company details

  1. Recreation Center
  2. also in
  3. Activewear Store
  4. Camping Store
  5. Clothing Store
  6. Hobby Store
  7. Men's Clothing Store
  8. Sporting Goods Store
  9. Winter sport Store
  10. Women's Clothing Store

Information provided by various external sources

In 1973, a group of climbers, skiers, and outdoor enthusiasts established/founded Oregon Mountain Community (OMC) in Portland, Oregon. Since 2007 Our website has been filling orders on www.omcgear.com. Our team of outdoors enthusiasts is dedicated to providing you with the best experience possible. From recommendations and demonstrations, to stories from their most recent climb they are here to help you enjoy your shopping experience.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

800 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.7

All reviews

(800)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow!

This was my first time ordering from OMC gear. They had excellent, quick shipping. The product was exactly as described (a lovely new North Face backpack). AND they even included a few stickers that I requested for no addl. charge. They are awesome :)

27 February 2015
Unprompted review
Rated 5 out of 5 stars

Happy as a Lark

The price was $20 below competitors. And the shipping was prompt. Love my new climbing shoes.

27 February 2015
Unprompted review
Rated 5 out of 5 stars

Fischer BCX675 ski boot

OMC Gear was very helpful on the phone. My order came quickly and the boots were right. I had never heard of OMC Gear until my search for these boots in my size (small and hard to find). I am delighted to have found it.

25 February 2015
Unprompted review
Rated 5 out of 5 stars

excellent service

I have dealt with omc since the 90s..i really like their downtown location.. they have embrace the medium of the internet which extremely important and helpful..I have always admired their customer service and their expert knowlege..I have been climbing and backpacking for years and their philosophy and knowlege mirrors mine.. THANK YOU OMC..

25 February 2015
Unprompted review
Rated 2 out of 5 stars

If you don't have the product don't say you so

It was my husband 30th birthday and all he wanted was new climbing shoes. He had been checking them out weeks leading up and my original gift fell through so I went online and ordered these shoes. I paid for overnight shipping ($20) since it was 3 days before his birthday just to make sure I would get them in time. They had 1 in stock and I thought I won the lottery!

Getting a little nervous because I didn't get the shipping confirmation the next day. I called and left a message that morning to make sure that they would be shipped out that day. I didn't get a call back so the second day I was frustrated because I should have had his gift the day before. I called again and this time got through. I gave the store employee my information and he placed me on hold. He was very pleasant. He got back on the phone and told me that the shipping department was just about to call me to tell me they don't have these shoes in stock at all.
You can imagine my frustration if they would have called me that day I ordered them or even the next day I would have been understanding but to wait almost 3 days to tell me they didn’t have them and to have me pay for overnight shipping. I was pretty disappointed but at least the employee was nice.

24 February 2015
Unprompted review
Rated 5 out of 5 stars

Boots run narrow

I bought these boots as I was told they run narrow. I have a very narrow foot and have had a hard time finding boots that fit. I have had several other brands the last few years and ended up trading them back to the local ski shop. The other brands were to wide and caused way to many blisters. I have skied on these boots the last couple of month and finally have found a pair that fits. I found as well as being narrow they run a little small. I ordered a 40.5 and have a 8.5 shoe size. So far they are a great fit and I am very happy with them.

24 February 2015
Unprompted review
Rated 4 out of 5 stars

just one complaint

Was unable to order on the phone with Omcgear- had to go online. Other than that no complaints, delivery and product as expected.

22 February 2015
Unprompted review
Rated 5 out of 5 stars

MountainHardwear Ogama backpack

Great packaging and fast delivery by Omcgear of my new Mountain Hardwear Ogama 32-liter black backpack. Just what I wanted.
I was listed as the only one remaining in this color and I received it.
When I went back to the website to check on available colors, it did not show black as available after I made the purchase which means they have a good inventory website control system in place.
It's exactly what I was hoping it would be with manufacture usage instruction and item description tags attached and secured inside a protective clear plastic bag inside the proper sized shipping box.
Couldn't be more please with the fast and prompt delivery and the very high and useful quality of this backpack.
I'm six foot and 195 lbs and this is a perfect fitting backpack for me.
So happy I found Omcgear on a web search for highly rated outdoor gear websites.
Thanks!
-Don Miller
San Francisco, CA

22 February 2015
Unprompted review
Rated 1 out of 5 stars

A bad company to deal with. . .

I've attempted to orders with OMCgear. Both orders were cancelled by seller for lack of stock on hand after zero communication for several days. One of these cancelled orders was during the Xmas Holidays and the lack of communication on the cancelled order caused me to pay a much higher price somewhere else to have the gift rushed to me. I will never buy from this company again because in the competitive world of online retail it is a clown show.

21 February 2015
Unprompted review
Omcgear logo

Reply from Omcgear

Hello,
You are right, the lack of communication surrounding your orders is unacceptable and I am very sorry to hear about your experience. Inventory discrepancies are uncommon and it is very unfortunate that you were subject to more than one disappointing order cancellation because of this. That is in every way a negative experience and your frustration is justified. We endeavor to take care of every customer and provide the best service possible. Your situation was handled very poorly and will be a point of communication and change in the customer service department. We appreciate your feedback and we will use it to create a more positive experience for future customers. You are helping to make us a better company.

Regards,

Jack Hoiland
Customer Service Manager

Rated 5 out of 5 stars

Occasional Top Bargains

I came across OMC when I worked in Oregon for a few years (I have since retired and moved home to the blessed splendor of the Mother country, aka Montana). OMC had the best prices on some backpacking equipment that I needed, and thus, our relationship began. Even though I am now home in MT, my last order arrived at my door within two days! Way to go! I would happily do business with OMC again.

21 February 2015
Unprompted review
Rated 5 out of 5 stars

great experience

I felt as thought OMC gear website was easy to navigate, i found exactly what I was looking for quickly and at a good price, and the delivery speed was great and the product came just as expected. no complaints.

20 February 2015
Unprompted review

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