It's our second order with omakase. They are very understanding & helpful. They are very responsive as well. Parcels that we received are very well packed , securely without any damage. Received on ti... See more
Company replied
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I have placed several orders now with Omakase for my eCommerce business. It has been a very pleasant experience. The staff are prompt and friendly. The orders were executed smoothly from quotation to... See more
Company replied
It was our first order with Omakase. The support and attention we received from the beginning of the order process continued until the products were delivered. Our order was shipped on the promi... See more
Company replied
We have been working together with Omakase for years. Omakase is a great place to find the products that our customers looking for. If we have special needs Omakase will do everything possible to find... See more
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Company details
Written by the company
BtoB wholesale platform from Japan. Skin care products/ Cosmetics, Food & Snacks etc. Japanese labelling & Packaing - just like shopping at the stores in Japan. Barrier-free communication. We ship worldwide by DHL /Air Cargo /Container(FCL) or Pick-up.
Contact info
22-17 Nakazawa Chou, Chuo-ku,, 430-0904, Hamamatsu, Japan
- +81535828200
- info@omakasejp.com
- omakasejp.com
4.6
Excellent
104 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The packing of the goods was super…
The packing of the goods was super professional, the goods were in an excellent condition . Very professional communication and procedure. Will definitely order again. Appreciate a lot 🙏🏼
28 March 2024
Unprompted review
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
Amira, Your feedback has ignited a wave of enthusiasm within us! Our unwavering commitment to providing a deeply satisfying experience remains resolute. Be assured that we will persistently enhance our services to cultivate a strong and lasting alliance with you. We express our heartfelt gratitude for your priceless feedback – it holds immeasurable significance for us!
Great company
Great company, very responsive customer service, speedy dispatch & delivery, and all the items were packaged beautifully.
24 February 2024
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
Tom, Your feedback has filled us with excitement! We are dedicated to delivering a truly gratifying experience. Rest assured, we will persist in improving our services to foster a robust and enduring partnership with you. Thank you for your invaluable feedback – it means the world to us!
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We're thrilled by your satisfied feedback! Providing a fulfilling experience is our priority. We'll continue improving to foster a strong partnership with you, Ameen. Thank you for your valuable feedback!
They have great customer service and…
They have great customer service and easy to oder!! Package was nicely packed.
13 February 2024
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are ecstatic to receive your feedback expressing satisfaction with our service. We are delighted to discover that we were able to provide you with a truly gratifying experience. We will spare no effort in elevating our service standards to foster a long-standing partnership with you, Hiroko. Thanks again !
The products were very well packed and…
The products were very well packed and arrived quickly. Everything was wonderful. I will order again.
20 February 2024
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are overjoyed to learn that you are pleased with our service. We are ecstatic to find out that we were able to offer you a fulfilling level of service. We will devote ourselves to improving our service standards in order to establish a enduring partnership with you Iuliana. Thanks again !
Excellent supplier!
I have placed several orders now with Omakase for my eCommerce business. It has been a very pleasant experience. The staff are prompt and friendly. The orders were executed smoothly from quotation to shipment. Prices are reasonable and Wise payments has been a breeze to use without having to exchange USD from my home country. Will continue to purchase from Omakase, big thanks to Aki, Amir, and team!!
12 November 2023
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are delighted to hear that you are content with our service. We are thrilled to discover that we were able to provide you with a gratifying level of service. We will exert every endeavor to elevate our service standards with the aim of forging a lasting partnership with you. Thanks again Gemini !
Highly recommend
Highly recommend! Customer Service were very responsive and ensured smooth order processing. Shipping was quick and reasonably priced. Great service!
30 January 2024
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are glad to know that you are satisfied with our service. We are pleased to learn that we were able to deliver a satisfactory level of service to you. We will make every effort to enhance our service standards in order to establish a long-term partnership with you. We are looking forward to working with you in the near future.
Great experince they are cooperative.
20 January 2024
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform for your rating and comments. We are pleased to learn that we have been able to offer you a service that met your expectations. Thank you so much again for taking the time to share your feedback with us.
We are looking forward to working with you in the near future.
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are glad to know that you are satisfied with our service. We express our gratitude for your generous remark.
We are looking forward to working with you in the near future.
Great service, great customer service
This is my first time working with Omakase and it is fantastic! Fast response and delivery with good packaging of products. Will definitely come back again!
12 December 2023
Unprompted review
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform and thank you for your rating and comments. We are glad to know that we could provide you a satisfactory service and thank you for the feedback. We are looking forward to working with you any time soon and wish you.
Merry Christmas from Japan .
Highly recommend!
30 October 2023
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are glad to know that you are satisfied with our service. Thank you so much for taking the time to share your feedback with us.
We are looking forward to working with you in the near future.
Fast delivery and good communication…
Fast delivery and good communication will be placing further orders in the future
8 November 2023
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are glad to know that you are satisfied with our service. We appreciate the kind words and looking forward to work with you again in the near future.
Its a great wholesale platform which I…
Its a great wholesale platform which I will recommend
6 November 2023
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are glad to know that you are satisfied with our service again. We are looking forward to working with you in the near future.
Good service
1 November 2023
Unprompted review
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform and thank you for your rating and comments. We are glad to know that we could provide you a satisfactory service. If you notice anything that we should improve, please let us know so we can give our customer easier and more comfortable shopping experience.
Their customer service is absolutely…
Their customer service is absolutely the best so far, they are extremely nice and quick to respond to messages and delivery is fast
Above all their products is the best
Process
8 November 2023
Unprompted review
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform and thank you for your rating and comments. We are glad to know that we could provide you a satisfactory service. We will strive to be able to give you even better service so that we can hold a long-time partnership with you. Looking forward to working with again soon.
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are glad to know that you are satisfied with our service. Please let us know if there is anything we should improve to make our service even better.
We are looking forward to working with you in the near future.
Unparalleled Excellence: My Omakase Experience
Introduction:
As an avid fan of Japanese skincare and a connoisseur of authentic Japanese snacks and drinks, I have been fortunate enough to stumble upon them, they’re remarkable Japanese skincare wholesaler that offer a diverse range of products. Today, I am thrilled to share my unparalleled experience with Omakase, highlighting their exceptional communication, seamless shipping, and immaculate product delivery. Having recently completed my seventh order with them, I can confidently say that they have consistently exceeded my expectations.
Communication:
One of the key aspects that sets Omakase apart from other wholesalers is their exceptional communication. From the very first interaction, their team demonstrated a genuine dedication to customer satisfaction. Each time I reached out to inquire about a product or seek advice on skincare recommendations, their knowledgeable and friendly staff promptly responded with valuable insights and personalized suggestions. Their attentiveness and willingness to go the extra mile truly made me feel like a valued customer.
Shipping and Packaging:
Omakase's commitment to delivering products in pristine condition is nothing short of extraordinary. With my seven orders, I was amazed by their meticulous attention to detail when it came to packaging. Every item was carefully wrapped and secured to ensure its safe journey to my doorstep. Furthermore, their shipping process was seamless, with timely updates provided at every stage. I never had to worry about the whereabouts of my package, as they gave a timeline and kept me informed every step of the way.
Product Quality:
Omakase's selection of Japanese skincare products, snacks, and drinks is simply unparalleled. From renowned skincare brands to unique snacks that cannot be found elsewhere, their inventory is a treasure trove for enthusiasts like myself. The products I received were all authentic, of the highest quality, and carefully curated. Their commitment to sourcing genuine and premium products is evident in every purchase.
Conclusion:
In conclusion, my experience with them has been nothing short of extraordinary. As a loyal customer who has placed seven orders with them, I can confidently vouch for their exceptional service, exemplary communication, and dedication to delivering products in impeccable condition and as the famous terminator once said , I WILL BE BACK :)
Cheers
2 October 2023
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform and taking the time to leave us a comment here. We truly appreciate your kind words and feedback. It means a lot to us to know that you had a positive experience with us. We look forward to serving you again in the near future.
Fastest and trust worthy
2 October 2023
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are glad to know that you are satisfied with our service. Please let us know if there is anything we should improve to make our service even better.
We will strive to provide our customers even better services.
We are looking forward to working with you in the near future.
Reply from Omakase Japan Wholesale Platform
Thank you for choosing Omakase Japan Wholesale Platform and taking your time giving us your comment on Trust Pilot. We will strive our best to improve our web site as well as the customer services to provide our customers more smooth and confortable shopping experience.
Good Price, Fast Shipping & Low MOQ
The price is reasonable. Certain items are even cheaper than when I order box quantities from other wholesalers. What's great is their customer service, fast shipping, and low MOQ & MOA.
12 June 2023
Unprompted review
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are glad to know that you are satisfied with our service. Please let us know if there is anything we should improve to make our service even better.
We will strive to provide our customers even better services.
We are looking forward to working with you in the near future.
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