Our company would like to mention what its like to work with ONLY BANK. Our experience is that for an online bank, communication is very good with OLKY. The quick email responses from OLKY... See more
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I have tried multiple times, via phone or PC to follow the ID verification. Every time (and I used different phones and PCs), it is not recording the voice or can not verify the document! No res... See more
Company replied
I am a corporate and banking Lawyer with over 30 years of practical experience. This is the first time I have encountered such a level of professionalism and range of services in one Bank. The int... See more
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The communication with Olky team is extremely difficult. Opening tickets each an every time with no real answers. Additional communication channels should be provided.
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Company details
About Olky
Written by the company
OlkyPay
Première néo-banque franco-luxembourgeoise au service des professionnels, la clientèle d’OlkyPay située dans 24 pays est principalement constituée de sociétés commerciales, tous secteurs confondus, et de sociétés financières.
OlkyPay propose un compte pro en ligne disponible 7J/7 et 24h/24. La souscription sur le site est simple et rapide : vous recevez votre IBAN au choix FR ou LU en quelques minutes et vous bénéficiez d’un service clients efficace pour vous aider dans vos démarches.
OlkyPay répond à tous les besoins des professionnels pour effectuer leurs paiements :
- Par virement classique sans limite de montant ;
- Par Instant Payment jusqu’à 100.000 € en quelques secondes ;
Et pour traiter leurs encaissements :
- Par carte à distance (contrats VAD) et de proximité (location de TPE) ;
- Par prélèvement SDD Core et B to B.
OlkyPay propose également des cartes Mastercard avec la possibilité de configurer les limites de paiement journalières, hebdomadaires ou mensuelles.
Régulièrement primée pour son innovation et plébiscitée pour ses performances en termes de rapidité et de sécurité des paiements, OlkyPay est devenue en quelques années l’une des références européennes dans le secteur bancaire.
Contact info
Luxembourg
- olky.eu
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They ask for documents payment then…
They ask for documents payment then documents than documents than say we can’t open account for your company?!
We don’t know even way I ask they doesn’t even reply
7 March 2023
Unprompted review
Reply from Olky
Hello,
First of all, we are sorry to read your comment and sorry our collaboration has stopped in it’s great start.
We have indeed received the requested documents but we are not able to respond favorably to your account opening.
We are not authorized to comment publicy our decisions.
As an ACPR, CSSF accredited payment institution, we are sometimes required to take this kind of decision when our client activities or operations do not allow us to meet our legal
obligations.
Thank you for your understanding.
Have a nice day
The support is abysmall
The support is abysmall, and they hide their incompetence behind legal requirements.
Asking them the basis for those requirements brings nothing, documents are not opened or checked and returned as if they are not provided.
They answer 1 email per day, which means the process takes weeks before you get a decent answer.
The initial time you have to get things done are around 2 weeks, after that, they simply block the account, without any warning.
I have been trying to get answers from them and it is now weeks that they are stalling and claiming that the documents were not provided.
Additionally they seems to have a data leak as I am presented with the account of SERMA INVESTMENTS SA, a company I am not accustomed with.
14 March 2023
Unprompted review
Reply from Olky
Dear Len Dierickx,
Following our exchanges, we hope to have responded to your requests this week. We hope that you will now be satisfied with our services.
We remain at your disposal
Do not hesitate to modify your comment.
Yours sincerely
The Olky Pro Account team
Documents after documents and account still blocked
It has been 10 months since I openned my account at Olky and they decided to freeze the account in September last year under the reason that we needed to provide more documents. We understand the process so we send all the requested documents. However, they kept asking for the same documents over and over again.
Now, we have 10k blocked and we can't use the money to run our Non-profit association. It's unbelievable that they still do this in 2023. The account is frozen, however, when our members send their money, Olky gladly accepts it in the account. But when we need to use it, it's frozen.
Also, we requested the card 2 times since the account openning and never got anything.... We will definitely contact our Lawyer in Luxembourg because we need the funds. It's not even funny anymore...
And by the way, Mr Customer Service that answers all the reviews, a standard answer does not help anyone to solve anything.
14 February 2023
Unprompted review
Reply from Olky
Hello,
We have read your comment very carefully. We would like to remind you that Trustpilot does not provide customer support.
Therefore, we are not allowed to comment on and publicly solve any problems or operations related to the payment account of one of our customers.
It is important to specify that as a payment institution, Olkypay cannot, under any circumstances, intervene on an account or block funds without a valid and verified reason
We are obliged to make a complete identification of our customers. Therefore, the validation of all documents is essential to ensure this trustworthy commercial relationship while respecting the European RGPD law.
Kinds regards,
The Olky Pro Account team
excellent services Merci
6 February 2023
Reply from Olky
Bonjour,
Nous vous remercions pour votre retour d’expérience.
Nous vous souhaitons une agréable journée.
Bien cordialement,
L'équipe Compte Olky Pro
Really good and professional
Really good and professional communication. Fast and clear response in order to our question and issues.
17 January 2023
Reply from Olky
Hello,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Reply from Olky
Bonjour,
Nous vous remercions pour votre retour d’expérience.
Nous vous souhaitons une agréable journée.
Bien cordialement,
L'équipe Compte Olky Pro
Excelent service
19 December 2022
Reply from Olky
Bonjour,
Nous vous remercions pour votre retour d’expérience.
Nous vous souhaitons une agréable journée.
Bien cordialement,
L'équipe Compte Olky Pro
Reply from Olky
Hello,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
It was actually the fastest way for us…
It was actually the fastest way for us to open our bank account in Luxembourg.The procedure took about a month . In the Netherlands this would have all 2 days .
A lot of documents needed which is normal because the anti money laundering policies but it would be a lot better to be able to know with who we are discussing during the procedure.
Every time we had an email response by the support no name of the support agent was provided and it was difficulty for us to trust the procedure and where we will trust our money.
Some answers were in English some in French so you can understand that you don’t speak for your matter with the same agent.
Apart from this I believe if this service keeps evolving and upgrading its support then it will become the easiest way to start up in Luxembourg. The big banks really seem to not care about small companies.
16 November 2022
Reply from Olky
Hello,
Thank you for taking the time to give us your feedback.
In the interests of customer satisfaction, we are taking your comment into account for our future developments.
Indeed, when you make a request to the customer service, it can be a different agent who answers you, having first taken good knowledge of your file and your history, in order to give you the best answer.
Wishing you an excellent day,
Sincerely,
The Olky Pro Account team
Olkypay is very good bank I love you
9 November 2022
Reply from Olky
Hello Khan,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
How can we communicate with Olkypay…
How can we communicate with Olkypay about our situation? There is no phone number, social media web pages don't answer.
Can I have some advice in situation that I don't have any customer support service?
27 October 2022
Unprompted review
Reply from Olky
Dear Maria E,
We have taken note of your comment.
Our customer support is available online, we invite you to send us your request via the following form: https://support.olkypay.com/contact .
Furthermore, it is important to specify that as a supervised payment institution (ACPR, CSSF), Olkypay cannot be authorised to comment publicly on transactions relating to our customers' payment accounts. Therefore, we do not perform any customer support actions on the different social networks.
Best regards,
The Olky Pro Account Team
Reply from Olky
Bonjour,
Nous vous remercions de votre confiance et d'avoir pris le temps de nous faire votre retour d'expérience.
Nous sommes ravis de vous compter parmi nos clients.
Bien cordialement,
L'équipe Compte Olky Pro
Extrem high fees + they freeze your…
Extrem high fees + they freeze your funds for no reason.
Avoid it.
My business can't operate because of them.
Really bad experience....
2 October 2022
Unprompted review
Reply from Olky
Hello Red Pill,
We have read your comment and we are surprised because after checking, we are still waiting for the return of several documents from you since July 21.
It is important to specify that as a payment institution, Olkypay cannot, under any circumstances, intervene on an account or block funds without a valid and verified reason.
Sincerely yours,
The Olky Pro Account team
Everything OK
14 September 2022
Reply from Olky
Hello,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Lack of basic professionalism and customer service
Like many other customers, we have experienced Olkypay's lack of professionalism and customer service. They are truly horrendous! Our investor who we thankfully, still, have a great relationship with deposited a significant amount of funds which we are aiming to use to build our process plants. We have been open and willing to cooperate, providing Olkypay with all relevant documents, but they have chosen to block the funds and refused to communicate (it's been well over 4 weeks now and we are becoming suspicious). They are a hindrance and nuisance and stifling our innovation. If you are an SME with any ambition do not bother opening an account with them!
11 August 2022
Unprompted review
Reply from Olky
Hello Jay,
We have read your comment very carefully. However, we were unable to identify you.
We invite you to contact our customer service via the following link: https://support.olkypay.com/.
Best regards,
The Olky Pro Account team
Very good service
11 July 2022
Reply from Olky
Hello,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Nice Bank and good service
30 June 2022
Reply from Olky
Hello Ramija Akter Ep Mohammad,
Thank you for your positive feedback on your experience. We are delighted that our services meet your expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Using my friends
Using my friends, they told me that you have a very good service to open Olki Pay
thanks
22 June 2022
Reply from Olky
Hello TCE,
Thank you for your comment.
We are delighted that our services meet their expectations.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Reply from Olky
Hello Miguel Alvaro,
Thank you very much for your note and comment.
Wishing you an excellent day.
Best regards,
The Olky Pro Account team
Reply from Olky
Bonjour Marion,
Nous vous remercions pour votre retour d'expérience.
Conformément au règlement de nos superviseurs (ACPR, CSSF) nous sommes dans l’obligation de faire l’identification de nos clients lors de l’entrée en relation. La validation des documents est essentielle pour assurer une relation commerciale de confiance tout en respectant la loi européenne RGPD.
Nous sommes ravis d’avoir pu répondre favorablement à votre demande.
En vous souhaitant une excellente journée.
Bien cordialement,
L'équipe Compte Olky Pro
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