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Ölend Reviews 1,919

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TrustScore 4.5 out of 5

4.6

Bags and Luggage Store
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Review summary

Created with AI, based on recent reviews

Evaluating 793 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, thoughtful design, and versatility, often highlighting how well they meet everyday needs and complement various styles. Many appreciate the comfort and functionality of the bags, noting their spaciousness, lightweight feel, and durable materials. The delivery service is frequently mentioned as quick and efficient, with items arriving on time and well-packaged. However, some people experienced issues with delivery times, with orders being delayed or stuck in transit, leading to frustration. A few customers also noted that the padding in shoulder straps shifted or that the bag capacity was smaller than expected for certain models. There were also isolated concerns about product durability after a few months of use and difficulties with pre-orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality, design, and versatility.... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and timely... See more

User experience

Reviewers highlight positive aspects of user experience, praising the user-friendly website with clear... See more

Order

Customers had positive experiences with order, praising the ease of ordering, quick delivery, and well-packed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haven't worn any other bag! It really is everything that's mentioned in the product characteristics. Super comfortable, gets complimented all the time and fits my everyday needs, including the work l... See more

Rated 5 out of 5 stars

I really like this backpack, which is why I'm giving it 5 stars. It's really well-made. However, I'm a bit disappointed that the padded material inside one of the shoulder straps has already shifted d... See more

Rated 5 out of 5 stars

I have now acquired several bags, with the last one coming hopefully by the 24th of December. I have so many because they are a combination of coziness and elegance and obviously I really like them!... See more

Rated 5 out of 5 stars

I am obsessed with my Ölend collection. I own the Ona Soft, Nico, and Nuage bags, and they are all exceptional. The Ona Soft is my daily workhorse—it fits everything and the padded straps are a l... See more

Company details

  1. Bags and Luggage Store

Written by the company

We create the perfect tool for the modern explorer like you are. Exceptional bags for your greatest adventures. Designed in Barcelona.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Love it

Its my second (and probably not last) Olend Ona. I love it, its perfect for everyday use

4 August 2025
Unprompted review
Rated 5 out of 5 stars

really pleased and getting a second one

The bag has held up for three months so far beautifully with me using it every single day. It's the perfect size for someone who carries a lot of stuff and the bag never feels extremely heavy either. I had concerns about the straps due to online reviews, but they said they fixed that and it's true that they have. I'm beyond pleased and I get compliments on it literally every single day. I almost feel like a salesperson for the bag.

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Everything went perfectly

Everything went perfectly: the quality, delivery, and customer service were all excellent.
The table now stands proudly in our kitchen, and we’re so happy that we can finally invite lots of friends and family to gather around it.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and best customer service

The Ölend bags have great quality and the customer service is amazing. I ordered the wrong bag and they returned it without any issues, even granting me the SALE price for the new bag when the SALE was already over. Will definitely buy again!

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Love it!

Nice bag, good quality, very fast shipping. I love my bag!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick and lovely service !

The feedback is quick and the help is real. I had an issue with a bag and they went all in to help me, that is so refreshing to be heard by a company!

16 October 2025
Unprompted review

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