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Ölend Reviews 1,919

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TrustScore 4.5 out of 5

4.6

Bags and Luggage Store
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Review summary

Created with AI, based on recent reviews

Evaluating 793 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, thoughtful design, and versatility, often highlighting how well they meet everyday needs and complement various styles. Many appreciate the comfort and functionality of the bags, noting their spaciousness, lightweight feel, and durable materials. The delivery service is frequently mentioned as quick and efficient, with items arriving on time and well-packaged. However, some people experienced issues with delivery times, with orders being delayed or stuck in transit, leading to frustration. A few customers also noted that the padding in shoulder straps shifted or that the bag capacity was smaller than expected for certain models. There were also isolated concerns about product durability after a few months of use and difficulties with pre-orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality, design, and versatility.... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and timely... See more

User experience

Reviewers highlight positive aspects of user experience, praising the user-friendly website with clear... See more

Order

Customers had positive experiences with order, praising the ease of ordering, quick delivery, and well-packed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haven't worn any other bag! It really is everything that's mentioned in the product characteristics. Super comfortable, gets complimented all the time and fits my everyday needs, including the work l... See more

Rated 5 out of 5 stars

I really like this backpack, which is why I'm giving it 5 stars. It's really well-made. However, I'm a bit disappointed that the padded material inside one of the shoulder straps has already shifted d... See more

Rated 5 out of 5 stars

I have now acquired several bags, with the last one coming hopefully by the 24th of December. I have so many because they are a combination of coziness and elegance and obviously I really like them!... See more

Rated 5 out of 5 stars

I am obsessed with my Ölend collection. I own the Ona Soft, Nico, and Nuage bags, and they are all exceptional. The Ona Soft is my daily workhorse—it fits everything and the padded straps are a l... See more

Company details

  1. Bags and Luggage Store

Written by the company

We create the perfect tool for the modern explorer like you are. Exceptional bags for your greatest adventures. Designed in Barcelona.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

The worst customer service ever

The worst customer service ever. My boyfriend wanted to buy me a bag for Christmas and decided to buy a voucher first incase I wanted to choose the bag. The voucher he received said it was for €50 even though he had paid £50. How does that even happen first of all. He had a very long back and forward with customer service over email who were very unhelpful regardless of the fact that the voucher was wrong and the exchange rate means he was shortchanged (voucher worth roughly £43 pounds when he paid £50 pounds). In the end the bag has now sold out and he was so frustrated he just wanted a full refund. Especially as the whole point was to get the bag during the Black Friday sales. Then he was told no refunds on vouchers. They have still not given any solution for the issue with the voucher. And on doing some research, unlawful. Absolutely ridiculous - do not recommend.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Delivery to San Juan

Delivery to San Juan, Puerto Rico was horrible. I had to call the post office to search where was my package and why it was taking such a long time, they told me the company took the slowest service available. If that was the case I will not order anything more even though I wanted to buy other purses and accesories. Of course the shipping was mentioned as included but for the price of the bag the company shoud have chosen a fast delivery. What a shame!

21 November 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed by UK high import fees

These bags look great, but I was really disappointed when I received a notification from UPS that there were £47 in import fees for UK shipping after I’d placed the order.

It’s stated in the FAQs that import fees may apply, but I do find it quite misleading that this information wasn’t more explicitly included during the checkout process.

Olend were responsive and helpful, and refunded me about a week after I’d declined the delivery, but did not reimburse the cost of delivery. So still £10 that I could have saved had the information about import fees been stated clearly!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Ölend bag is so comfortable when…

Ölend bag is so comfortable when wearing it since the soften belt and the bag itself capacity is big enough to fit in my whole day items during my yoga teaching everyday! Awesome design and so colorful, love it. Looking forward to more of your new coming products.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Great bag and great service!

Love the bag design, perfect for every day, and customer service was so fast and friendly when I ran into an issue with my order, everything was resolved smoothly!

3 July 2025
Unprompted review

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