OKUP Furniture Reviews 

They responded to me immediately. Took my information down and instantly took care of the problem. Fast and great service and excellent and comfy chairs.

Customer service responded quickly and sent the parts I needed. I appreciate their customer service which is hard to find these days.

I purchased an expensive powered office chair directly from OKUP. I had previously purchased an identical chair, assembled it myself without difficulty, and was sufficiently pleased with it to purchase a second one.

Unfortunately, the second chair was missing one of the cables necessary to connect the backrest to the seat.

I received the chair on October 2 and contacted OKUP on October 4 to report the problem. Nearly a month later, what should have been a simple matter of identifying or replacing a missing component has turned into an exhausting, circular exchange with customer service, without a resolution in sight.

I repeatedly explained the problem and provided numerous photographs. Instead of receiving a useful answer, I was given generic instructions, repeated apologies, and promises that my case would be escalated to their technical department.

Yet every supposed escalation led me right back to the same two customer service representatives, Grace and Faith, neither of whom provided an answer.

At one point, they suggested replacing the control box and battery, even though I had clearly explained that the problem was a missing cable.

I asked them to photograph an unassembled chair seat and simply indicate where the cable should be located. Eventually, they emailed me a photograph of the underside of a chair without a single word of explanation or any indication of where the missing cable was supposed to be.

I have serious spinal limitations, and repeatedly examining, photographing, and handling this heavy 82 lb chair has caused unnecessary physical strain, stress, and exhaustion.

I purchased a chair, not a month-long argument with customer service over a missing cable.

I have been offered plenty of apologies and promises, but no meaningful technical assistance or resolution.

At the time of writing, the chair remains unconnected and the matter unresolved.

Based on this experience, I strongly caution anyone considering purchasing expensive furniture directly from OKUP. If something is wrong with your purchase, be prepared for a prolonged struggle to obtain meaningful assistance, if that's even possible. I have often wondered whether they actually have a technical support department capable of resolving such problems. You may be out of luck if you receive a defective product.

**November 2 Update**

After nearly a month of getting the runaround from technical support, OKUP now claims the problem is incorrect wiring rather than a defect, with the implication that I'M the one who wired it incorrectly! OKUP expects me to dismantle the chair and rewire it? I didn't sign up for this!

I successfully assembled an identical M73 chair and understand its straightforward electrical connections. Despite repeated requests, photographs, and video, OKUP did not provide this specific wiring explanation until after I requested a refund.

Contrary to Gon's public response, unanswered telephone calls were never an obstacle to communication. I had already explained that I do not conduct business by telephone, and OKUP and I have exchanged emails almost daily for nearly a month.

Gon even points out that the battery isn't connected. Give me a break! Of course it isn't! Connecting the battery is the final step, and I couldn't complete the assembly because of the unresolved wiring problem. I am not responsible for diagnosing or correcting the chair's internal wiring.

The chair was great until eight months in when it died. The three year warranty is useless if the company never responds. Spend your money elsewhere, great sales pitch with that 3 year warranty but it’s worthless when you have a problem. Okup more like Osuk.

This chair is next level comfort. It is arguably, one of the most comfortable executive chairs, I've ever experienced. I would recommend this chair to anyone looking for all day pampering in their executive chair.

I purchased an OKUP M80 office chair for nearly $700, expecting a premium product and a reasonable delivery experience. Instead, I received only half the chair. The backrest and base arrived, but the entire seat assembly was missing, making the product completely unusable.

After several emails, customer support acknowledged a possible shipping-label issue and promised to escalate the case for a replacement shipment. Unfortunately, days later, I still have no replacement tracking number, no confirmed delivery date, and no real resolution.

What's most frustrating is that I now have large chair components taking up space in my home, with no idea when I'll actually be able to assemble and use what I paid for.

I understand that delivery problems can happen. What disappoints me is the lack of urgency and ownership in resolving them. I'm giving 1 star because, despite paying a premium price, I haven't even had the opportunity to use the product.

I genuinely want this resolved and would be happy to update my review if OKUP takes concrete action and delivers the missing components.

I love my new chair ,I decided to get the M76. Absolutely love this chair ! Perfect for my home office ! I have found my new go to place to purchase a chair for any additional future chairs, it will definitely be at OKUP furniture . One thing that was the best experience I have ever had with any company is the customer service . They were gracious, and so thoughtful with their VERY impressive quick response with any questions that I asked. My chair did take around 2 weeks to receive because they were out of stock in this model. I can’t say this enough, well worth the wait ! Thank you Team OKUP !! Amazing group of people !! I mean this from my heart ! Thank you !!

My problem was with the charger for my OKUP furniture office chair. I sent an email to customer service and received a response almost immediately. Within a single business day a replacement charger was on it’s way be Fed-X, to remedy my issue. Thanks OKLUP!

Working from home has gotten so much more comfortable since I bought this chair. I'm considering purchasing one to replace my in-office chair as well. I'm especially fond of the heat and fan feature.

I moved, and the movers must have packed my chair’s power supply with something else. After opening all the boxes, I couldn’t find it.
I contacted OKUP Furniture, and they kindly matched my chair to the correct power supply. Then they did something I didn’t expect. They said they would send me a replacement power supply, using the information from my purchase, at no charge. You know, in today’s atmosphere, it is really remarkable when a company stands by its brand and truly takes care of its customers. I am very impressed and want to recommend OKUP for the chair's quality and the great customer service.

The chair we purchased was of high quality. The packaging kept the chair in perfect condition. All features of the chair worked well, heating, ventilation and massage (especially with it being chargeable and not having to stay plugged in). Unfortunately, the color and size of the chair did not fit our space as well as we thought it would. OKUP support was kind and accommodating throughout the return process.

I recently lost my charger for my M80 office chair. Customer service responded to my email almost immediately. Fantastic Company and amazing customer service!

The chair is great; the people not as much! I told them that after a couple of months I am having some threads loosen, and it will need repair. They offered me $19, but never sent it. :(

I wanted to buy a chair. I contacted the phone # advertised about 10 times. Never once did I get an answer. Never once did I get a return call after leaving my info. I'm thinking this may be another bogus internet scam company. Good luck to anyone looking to speak to someone.

I placed my order and paid in full back in May. Since then, I’ve been told multiple times that my chair would be ready or shipping soon, but it still hasn’t shipped.

The most frustrating part has been the lack of communication. I never receive proactive updates—I have to reach out every single time to ask for a status update, and each time I’m given another timeline that isn’t met.

Delays can happen, and I understand that. What I don’t understand is repeatedly giving customers inaccurate expectations and failing to communicate unless they’re the ones chasing answers.

At this point, months after paying, I still don’t have the product I purchased. Based on my experience, I can’t recommend ordering from Okup until they improve their communication and follow through on the delivery dates they provide.

After researching office chairs for weeks, I decided to give this one a try and I'm glad I did. The quality is impressive, especially considering all the features included. The electric adjustments make it easy to find the perfect position, whether I'm working, gaming, or simply relaxing after a long day. The lumbar support is excellent and helps maintain good posture throughout the day. I also appreciate the massage and heat functions, which provide extra comfort during extended work sessions. The chair feels solid, stable, and spacious, even for larger users. I've received several compliments from coworkers during video calls because it looks as good as it feels. Overall, this has been one of the best purchases I've made for my office, and I would definitely buy it again.

They sent me a chair with a broken gas lift. I got in touch with them, and after more than a week of back and forth they gave me a choice: ship it back in the original box (which is impossible once assembled) or take an 80% refund and keep the broken chair. They only offered this to me after I threatened to dispute the charge. At first they tried to offer me a 20 - 30% refund. They did not offer a new box and they did not provide a freight pickup. Stay FAR away they will not help you rectify their own mistake.

EDIT in response to their ludicrous reply:
They delivered a defective $1,000+ office chair, and their "good faith solutions" are nothing but a logistical trap for the consumer.

Here is what they actually expect you to do if your item arrives broken:

- Act as their mechanic: They expected me to completely disassemble and replace the core mechanical parts on a brand-new chair myself. These parts do NOT come apart anywhere nearly as simply as they go together. A customer service rep on the phone suggested using a MALLET to bang on the chair until the gas lift separates from the chair.

- The return loophole: They offered a standard prepaid shipping label but refused to coordinate a freight pickup or provide an oversized replacement box for a massive, 124-pound motorized chair. Expecting a customer to box up and haul a 124-lb freight item to a shipping store is an intentional logistical barrier. Yeah, let me just strap it to my Toyota. They are intentionally leaving these facts out of their reply. Do not be deceived.

- The 80% penalty: Because they make a physical return impossible, they leverage that headache to force you into accepting a partial 80% refund to keep a broken chair - meaning you forfeit 20% of your money for their mistake. Would you consider keeping a broken chair for around $200 a “win”?

- Delayed processing: After leaving my with no realistic options except the 80% compromise, they stalled processing the refund for a week. Because the item was financed, their administrative laziness caused real-time interest to accumulate on my account until I issued a strict final notice.

They use heavy-freight shipping limitations as a shield to avoid taking responsibility for defective products. Do not buy from them, especially if you plan to finance.

As you can see, they are trying to say “we sent you a broken chair, but it would be really expensive for us to come pick it up, so we are going to pass that cost and headache onto you :,( “

You sent the broken chair. If it’s too expensive to ship back, then you provide a full refund. You don’t pass the cost of your broken goods onto the customer. I know that anyone reading this sees through your nonsense.

The OKUP M76 chair is by far the best office chair I have ever had, versatile and very comfortable. I accidently broke the arm on my chair. I contacted customer service and they graciously sent me a replacement part.

Excellent customer service and quick response time. Needed a replacement for my original purchase and received top notch communication. Will purchase again in the future!!

Customer response time and service has been excellent