Oilfast Reviews 

271
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and fast delivery service, often noting quick turnarounds even in urgent situations. The staff are frequently highlighted for their helpfulness, friendliness, and professional approach, making every interaction pleasant. People appreciate the overall excellent service, finding the company reliable and easy to deal with from ordering to delivery. Many consumers also find the prices competitive and reasonable, ensuring good value alongside the high-quality service. The convenience of ordering and reliable delivery schedules, including tank monitoring options, further enhances customer satisfaction.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the speed and efficiency of... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as "first class" and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their friendliness, efficiency, and... See more

Price

People report positive experiences with price, often noting competitive and reasonable rates for products... See more

Order

Consumers find the ordering process to be positive, with many reporting it is easy to order and deliveries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is... See more

Company replied

Rated 5 out of 5 stars

We ran out of heating oil on Boxing Day and called Oilfast for a delivery. They said delivery time would be the standard 5-7 working days and asked if it was urgent. I said that we’d just run out and... See more

Company replied

Rated 5 out of 5 stars

Very quick recent delivery after I had been sick and not checked the tank, which was at oops ‘better order some oil’ level. Usual great courteous service from the Forfar Oilfast team. I have a monthl... See more

Company replied

Rated 5 out of 5 stars

A great service from a great team. The staff are always cheerful and friendly when you call. Ordering a delivery is always made easy and the delivery drivers are always friendly and respectful of o... See more

Company replied


Company details

  1. Fuel Supplier
  2. Diesel Fuel Supplier
  3. Energy Supplier
  4. Heating Oil Supplier
  5. Kerosene Supplier
  6. Petroleum Products Company

Written by the company

Oilfast is one of Scotland's leading independent heating oil suppliers, providing reliable fuel deliveries to homes, farms and businesses across the country. With a growing network of local depots and decades of industry experience, we combine nationwide buying power with local knowledge to deliver the high standards of service our customers expect. From rural communities and agricultural customers to households and businesses, we work hard to ensure fuel is delivered safely, efficiently and at competitive prices. We understand how important reliable heating is, particularly during Scotland's colder months. That's why our team is committed to making the ordering process as straightforward as possible, offering dependable deliveries, helpful customer support and practical solutions to help customers manage their fuel requirements throughout the year. At Oilfast, we are proud to support the communities we serve, building long-term relationships based on trust, reliability and excellent customer service. Whether you're a long-standing customer or ordering from us for the first time, our goal is simple: to provide a professional, dependable service that helps keep Scotland warm.


Contact info

4.8

Excellent

TrustScore 5 out of 5

271 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(271)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Service from the Crieff Depot

Big shout out to Rhys (I hope you use the Welsh spelling of your name:-).
You went beyond the call of duty, not only in being really helpful and pleasant to deal with (SO refreshing, nowadays), but because you and your wonderful colleagues helped me out of a really tight spot. I stupidly forgot to dip our tank ( Watchman is faulty) and allowed us to run out of oil. You guys went out of your way to arrange an emergency delivery for us. My husband is 85 and with all of the worries about winter fuel allowance, etc, this act of pure kindness really lifted his spirits.
I bow to your shining standards of service.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Although we left order until we were almost empty and they were very busy, they managed to squeeze us in and delivered first thing . Very grateful for their wonderful service. Oh and the price was very good too

5 December 2024
Unprompted review
Rated 2 out of 5 stars

So disappointed that this Company will…

So disappointed that this Company will not sell smaller quantity of Red Diesel 25L to be used fir Domestic Heating..ie
for using in my diesel heaters in my Hut and Campervan..I purchased it at these
Premises prior to Oilfast taking over the business giving my personal details and explaining it was for legitimate use and complying with Government Regulations.
I tried to explain on the phone, but Oilfast will only sell bulk quantities which i would never be able to use. I feel this is another blow to the little person in
this Country being hit yet again..deeply annoyed at Oilfast attitude 😒

30 October 2024
Unprompted review
Oilfast logo

Reply from Oilfast

Hi Daniel,

Thank you for taking the time to leave your feedback.

We are sorry to hear of your disappointment. Product availability, packaging options and minimum order quantities can change over time as businesses evolve and regulatory requirements develop.

While we appreciate that smaller quantities may suit some customers, our focus is on supplying products in line with our current operational model.

We appreciate your feedback and are sorry that we were unable to meet your requirements on this occasion.

Kind regards,

The Oilfast Team

Rated 3 out of 5 stars

Usually company deliver after 2 days of…

Usually company deliver after 2 days of order but this time I had to call again to see if order had been lost. I was informed vehicles off road for mot which I understand but I maybe should have been told when to expect my delivery when ordering .

25 October 2024
Unprompted review
Oilfast logo

Reply from Oilfast

Hi there,

Thank you for your feedback.

We are sorry to hear that your experience did not meet expectations. We understand the importance of keeping customers informed of any delays and appreciate you bringing this to our attention.

Kind regards,

The Oilfast Team

Rated 5 out of 5 stars

I have been using Oilfast for six years…

I have been using Oilfast for six years and the service has always been very polite, efficient and prompt. They have always been competitive and the delivery drivers are always courteous and mindful of the driveway and garden - first class

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Every staff member I interacted with…

Every staff member I interacted with was knowledgeable, helpful, efficient and friendly, plus the price was very reasonable. I can’t recommend this team enough - really impressed with the level of service I received. Top class.

21 May 2024
Unprompted review

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